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5 Reviews of Ritchey Automotive - Service Center
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April 27, 2024
Drew was AMAZING ! !! From start to finish. Kept me updated on everything !! He’s the best and I’m going to recommend him to everyone Thanks Drew !! From start to finish. Kept me updated on everything !! He’s the best and I’m going to recommend him to everyone Thanks Drew More
by sista_d_j_j
Employees Worked With
January 06, 2024
RRJ has had my vehicle for one month. In that time, we have had to make contact dozens upon dozens of times to find out what’s going on. We’ve been in a rental for a month. No help In that time, we have had to make contact dozens upon dozens of times to find out what’s going on. We’ve been in a rental for a month. No help with a loaner and as far as we know, nothing has been done to our auto. This is a warranty repair that was fixed 9 months ago by RRJ and we are having the same exact problem again. Most recently, we were promised a phone call on Thursday and after 2 messages and 3 calls from us on Friday, no one has reached out to us. More
by kelseystack
September 17, 2023
The service manager and service tech side of the house for Volkswagen is horrible. I have a new VW Atlas purchased in Texas. The vehicle had a terrible electronic malfunction. They kept my car for a we for Volkswagen is horrible. I have a new VW Atlas purchased in Texas. The vehicle had a terrible electronic malfunction. They kept my car for a week without one phone call, and then after not being able to diagnose the problem, they were rude, uncooperative, could really care less, and demonstrated the most unprofessional conduct I have seen in years from a dealership. I will now have to take my vehicle to Memphis for service as I have a friend who takes her Land Rover to Memphis for the same reason. Do not take your vehicle to this service department and expect highly trained professionals. More
by Rfarlow11
Employees Worked With
David sales manager is awful and Haywood is terrible. Rude.
July 05, 2023
Sent my car in to get worked on and the parts manager told me the part for my car was ordered and It will take 2 weeks to get it in. so I called him again 3 weeks later and asked if the car was ready an told me the part for my car was ordered and It will take 2 weeks to get it in. so I called him again 3 weeks later and asked if the car was ready and he didn’t even know when the part was gonna be in. They have had my car over for over 2 months. More
by Brittany.sims99
Employees Worked With
Hayward
December 29, 2014
Thanks Jeff Took my Passat in for the 10,000 mile service. It was just the same experience as when I bought the car. Friendly, knowledgeable, professional staff Took my Passat in for the 10,000 mile service. It was just the same experience as when I bought the car. Friendly, knowledgeable, professional staff makes it easy. Thanks Jeff. Thanks Haywood. Have a happy and safe new year. I like the good clean lines of the Passat and it is just a DREAM to drive. It is so solid. Thanks again. Rodney Livingston - Newton, MS 39345 More
by Rodney Livingston
Employees Worked With
Jeffrey Couch and Haywood Moses
