Riser Ford

Took my 14 Escape in for transmission recall, they said they did the door switch recall and it didn't need transmission recall. No proof of any work being completed which does not surprise me I was only th they did the door switch recall and it didn't need transmission recall. No proof of any work being completed which does not surprise me I was only there 15 min. Seems like it would have taken longer to actually check it out. They did say I could make an appointment in another week to drop it off and then they could check it out. Not going back! More

No reason in purchasing the warranty, since you will never get the service techs to fix anything. Save your money or shop elsewhere. never get the service techs to fix anything. Save your money or shop elsewhere. More

Back in shop for 2018 Escape 2nd visit since picking it up March 2, 2022 for transmission issues that started around 10,000 miles. Kept vehicle from Jan 17, 2022 til March 2, 2022 rebuilt transmission and up March 2, 2022 for transmission issues that started around 10,000 miles. Kept vehicle from Jan 17, 2022 til March 2, 2022 rebuilt transmission and still not right. I have asked for them to put a new transmission in and was told that was warranties decision not theirs or mine. Ok well have multiple recordings of noise that is being refused repair. I do not recommend doing business with this department. Also no ideal when they will look at my vehicle or when I will get my only transportation back, mechanic behind a week. More

Service Dept and mechanics ignored complaints about 2018 Escape and won't give a straight response to questions or request. My Escape has been in shop since 01/17/22 because the other 6 times took vehicle i Escape and won't give a straight response to questions or request. My Escape has been in shop since 01/17/22 because the other 6 times took vehicle in the treated me as if I wasn't hearing what I heard. Now a month and still don't know when the transmission and cv axels will be replaced (under warranty) and I will have my only vehicle fixed. I explained to them I'm disabled and this was my only way around. They put me in a loaner but didn't explain the operation of vehicle or tell me I had to have retain insurance. While trying to put car in park (unfamiliar push button gear shift)I hit a pole. Now want to keep my car until compensated for wreck even though their insurance is primary. They are rude and do not take time to insure customers are heard. More

First I tried to make an appt and the service Dept never answered the phone or call me back so I downloaded the Lincoln appt and did it online. I dropped my car off the night before for a 7:45 am appt. I answered the phone or call me back so I downloaded the Lincoln appt and did it online. I dropped my car off the night before for a 7:45 am appt. I told them the diagnostic code snd what needed to be done. I did not hear from them the next morning and called 6 times service never answered. Then I got a voice message to call them at noon. Same thing no answer finally 2 hours later after multiple attempts I got to talk to someone who told me what needed to be done ( which I already knew thus I took it in for service). Then they tell me they can’t get it done by 5 pm. Keep in mind I am on vacation with one car and have to check out of my Vrbo rental the next morning. Didn’t get it until 10 the next morning. Don’t use these people. They don’t even answer the phone or call you back promptly. $800 later and scrambling to get out of the house and loaded I got my Navigator. More

Last week we purchased a used vehicle from Riser Ford. Although we were told the vehicle has been fully serviced within the first week we had to replace brakes, get a new battery and have an oil change. Although we were told the vehicle has been fully serviced within the first week we had to replace brakes, get a new battery and have an oil change. More

I have a F150 truck with 25,000 miles that leaks oil. It's now in the shop for the 4th time, they say the cannot find the problem. It's now in the shop for the 4th time, they say the cannot find the problem. More

Service center is not answering my phone call. I have tried The service center has not answered the phone for 2 days and have not returned my phone messages. Every time I’ve called it has gone to messaging and The service center has not answered the phone for 2 days and have not returned my phone messages. Every time I’ve called it has gone to messaging and I have left messages but haven’t received any returned calls yet More

The service writers must be on commission-They over book The service writers are on commission- book an appointment even if it can't get in the shop the day of your appointment. Not one ASE Master Tech list The service writers are on commission- book an appointment even if it can't get in the shop the day of your appointment. Not one ASE Master Tech listed-bunch of recent students that will work by the hour cheap-A seasoned mechanic works flat rate and gets the job done ASAP-The kids back in the shop will learn as they go-Pay off Snap-On or Matco whatever and write your own ticket- Get out of the dealership and find a decent independent shop!! More

Rude employees Rude salesmen kept changing the channels of TV in waiting lounge. Elderly couple complained. Not surprising that these "salesmen" weren't busy selling Rude salesmen kept changing the channels of TV in waiting lounge. Elderly couple complained. Not surprising that these "salesmen" weren't busy selling...LOL. will not come back here More