Riley Volvo Cars Stamford

Excellant service - as usual, especially Paul. Website logic needs a tweak based on waiting time. Website logic needs a tweak based on waiting time. More

Stay away from Riley Volvo! I regret purchasing a new Volvo XC60 from this dealership. The service department put the incorrect oil in my engine. It's a good thing I check my oi I regret purchasing a new Volvo XC60 from this dealership. The service department put the incorrect oil in my engine. It's a good thing I check my oil after each service...that's how I noticed the difference in the oil viscosity. The oil was almost clear and like water. The service manager attempted to deny the fact that the service tech messed up (or Riley decided to use cheaper oil against the Volvo operating standards/service manual), but then he admitted I was correct. The service department is dishonest and unresponsive. I have life safety issues outstanding as well, but Riley Volvo doesn't care...no response. My tire situation can cause a severe accident. I know Riley Volvo doesn't care about me (their customer), but obviously public safety doesn't matter either. While I purchased a Volvo for safety, I have put myself at risk due to Riley Volvo. I contacted the owner/General Manager (J. Riley) four times and I have yet to hear back. More

If I could give negative stars I would. Horrible customer service and the GM is unprofessional and a bully. Stay away! Horrible customer service and the GM is unprofessional and a bully. Stay away! More

BEWARE! ! TERRIBLE CUSTOMER SERVICE- DISHONEST Purchased Certified Preowned 2020 XC90. 1 week later we had windows down for first time and thought we heard ! TERRIBLE CUSTOMER SERVICE- DISHONEST Purchased Certified Preowned 2020 XC90. 1 week later we had windows down for first time and thought we heard noise from rear tire but thought maybe just road noise. Then we didnt hear the noise for a few weeks then heard it again. 4 weeks after purchase we decided to have their service dept look at it to make sure it was just road noise. They couldnt squeeze us in until 10 days later!!! They inform us that alignment is off and rear tires have unevenly worn to the point of needing replacement. They said they will only charge us $724.62 plus tax for the 2 tires. We feel they should replace the tires at no charge when we drove only 1900 miles since purchase. They state they replaced the front tires prior to purchase but not the rear. Obviously this AWD vehicle the rear tires needed replacing too. We refused the work to be done and decided to go to our own tire shop! SURPRISE SURPRISE!! The alignment was not off!!!! See attached photo showing before and after alignment. Vehicle was already in alignment!!! That means Riley sold us car with bad rear tires. We told Jameson Riley we wouldnt use their business anymore and neither would our friends or family! He accuses us of threatening him (see attached photo) and keeps blaming us for not noticing noise until 1 week later and not coming in until 5 weeks later. He has since refused to give us any documentation from our visit to the service dept showing our alignment was off.... Why? Because alignment was not off! We got sold a car with bad tires. We ended up getting the tires replaced at a reputable tire shop and they did the job for very close to the same price that Riley said was "their cost".... This tire shop also told us that there is virtually no way the tires were worn that bad after our purchase and they too feel we were sold a car with bad tires. Riley Volvo is great and professional until they get your money! Once you sign on the dotted line ($42,000+).... They no longer are so nice and helpful. Again... AVOID this dealership and if you don't you will regret it later!!! More

This is my second time posting a review, because Volvo had it removed. Our car was picked up from our driveway by Volvo for routine servicing and returned to us with a 2 foot crack in the windshield. This had it removed. Our car was picked up from our driveway by Volvo for routine servicing and returned to us with a 2 foot crack in the windshield. This crack was not there prior. Volvo's protocol is to take photos of your car (as is all dealerships/car rental companies) BEFORE they drive your car to document any damage. This was not done, they said their app wasn't working but the valet had an iPhone so could have used his camera. They took a photo later at the dealership after driving our car, claiming it was likely a tiny chip that spread once on the lift. They called after service and said they could repair the crack for $1600. This crack happened on their watch, if they did not document any chip or crack before they drove our car, then it happened on their watch. They did not follow their own protocol and refuse to take any responsibility. The service department and dealership owner have been rude, unprofessional, and unresponsive. We have never been so disappointed with service anywhere, it is completely unacceptable to have your car returned from routine service with a 2 foot crack in your windshield. We own 3 Volvos, and will never return there. More

Poor communication. I feel like they were very Snobby and no sense of humor. Our car was delivered covered with armerall with mud under the wheel wells. They won’t I feel like they were very Snobby and no sense of humor. Our car was delivered covered with armerall with mud under the wheel wells. They won’t even return a Phone call. I Don’t Recommend. More

This service center had us in at exactly the appointed time and out on time. time and out on time. More

Since I bought my Volvo S60 over ten years from Riley Motors, they have been maintaining/repairing the car. They have always been prompt and reliable and their costs have been moderate. I especially valu Motors, they have been maintaining/repairing the car. They have always been prompt and reliable and their costs have been moderate. I especially value their Valet service, it saves me a lot of time and inconvenience. Based on my long term experience I highly recommend this dealership.. More