Riley Subaru
Dubuque, IA
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First time Subaru owner. I stopped in several times to test drive different vehicles and was given excellent help, taking as much time as needed and no hurry or sales push. I stopped in several times to test drive different vehicles and was given excellent help, taking as much time as needed and no hurry or sales push. More
Everyone was very helpful and friendly. They went out of their way to make sure I was pleased with everything before we closed on the deal. Even after everything was said and done they were They went out of their way to make sure I was pleased with everything before we closed on the deal. Even after everything was said and done they were still checking up to see how I was feeling in my new vehicle. This is the third vehicle I’ve bought from Danny at Riley. More
I've generally been quite satisfied with the Service Dept. A recent brief experience with the Body Shop left me basically pleased with their honesty. However, I wasn't impressed with Sales. I talked Dept. A recent brief experience with the Body Shop left me basically pleased with their honesty. However, I wasn't impressed with Sales. I talked by phone with a salesperson on a Friday and pretty much settled on a particular car. So I set up an appointment for the following Monday with the expectation of buying that car. However, the car was already sold when we arrived. After somewhat lengthy negotiations, we found another car. I was fine with the salesperson but the finance person was something else. He was the personification of high pressure in my impression. I fell for his line about the Service contract and bought it but changed my mind within a week. Again, I felt bullied when I called to cancel. In conclusion, I can recommend some parts of Riley Surbaru but not others. And yes, I love the Crosstrek I ended up with. More