Riley Ford Inc

Warrantee Air bag recall replacement. Appointment and service was timely; Within time expectation. Very Pleased: Shall recommend the dealership. It being a women owned business; Appointment and service was timely; Within time expectation. Very Pleased: Shall recommend the dealership. It being a women owned business; Well staff and located in close to the community. Price not an issue - Airbag recall. More

Simply awesome!!!!! We drove from the Utica Ny area to Riley Ford to track down our Mustang. When we arrived there was staff to meet us at the door and already knew us b We drove from the Utica Ny area to Riley Ford to track down our Mustang. When we arrived there was staff to meet us at the door and already knew us by name. We took the car on a nice test drive and then starting negotiating a price. The price was great and the staff at the dealership worked with us though a frustrating experience with our insurance company. The one issue with the car was that it was missing its Hub covers. We were told that Riley would try to find new wheel hubs but honestly didn't think they would find any When all was worked out we drove the car away and stayed at a local Motel. The next day we drove the long ride home with no issues other than realizing a Mustang GT is not that great in the snow. About 2 weeks after the purchase I received a packet in the mail and it was 4 shiny new wheel hubs for the car. Despite the nearly 4 hour drive this place has earned a new customer. We look forward to doing business with Riley Ford in the future. More

They made personal They made me feel like I was only customer they had to deal with on that day. Got treated like I was a very important client. They are very good to d They made me feel like I was only customer they had to deal with on that day. Got treated like I was a very important client. They are very good to deal with More

Excellent Always excellent service no matter what department you may be dealing with, from sales to service...always quick to answer any questions you may have Always excellent service no matter what department you may be dealing with, from sales to service...always quick to answer any questions you may have More

Service of our F150 and Escape. Brought both vehicles for normal servicing. Staff did a fantastic job on both. We are very pleased with the pleasantness and professionalism is ALL th Brought both vehicles for normal servicing. Staff did a fantastic job on both. We are very pleased with the pleasantness and professionalism is ALL the staff. More

Service Had our Ford Taurus serviced with the works package and always the technician did a top notch job. Jason is a very good technician. They should more Had our Ford Taurus serviced with the works package and always the technician did a top notch job. Jason is a very good technician. They should more guys like Jason. More

Great Deal!! Billy Tedford was as friendly as could be and he offered the best deal of all the dealerships I visited. He really did his homework to take care of m Billy Tedford was as friendly as could be and he offered the best deal of all the dealerships I visited. He really did his homework to take care of me. Everyone there was willing to answer any question and help in any way. I could not ask for more. More

16th Vehicle bought at Riley Ford Salesman Scott Osika did a great job with the sale and an even better job setting up my I-Phone to Sync with the car. I have owned a Riley Ford car si Salesman Scott Osika did a great job with the sale and an even better job setting up my I-Phone to Sync with the car. I have owned a Riley Ford car since 1978, 16 in all. Riley Ford is like family. My 2018 Ford Escape meets all our needs, similar to the 2013 and 2015 Ford Escapes I leased. More

Friendly No matter who meets you, it’s always pleasant and with a smile. They do whatever they can to help you solve your problem. Thank you Riled Ford. No matter who meets you, it’s always pleasant and with a smile. They do whatever they can to help you solve your problem. Thank you Riled Ford. More

Outstanding customer service experience Outstanding service experience all around! Out of town traveller broke down very early on a Saturday morning and contacted local Ford dealer (Riley Fo Outstanding service experience all around! Out of town traveller broke down very early on a Saturday morning and contacted local Ford dealer (Riley Ford). The man in parts contacted the service manager at home to develop a plan to get me back on road asap. Truck towed to Riley ford where issue diagnosed, repair cost estimated, parts ordered, all before noon on a Saturday. Further, the dealership promised to have me back on the road as soon as parts arrived on Monday afternoon. Not only did Riley Ford complete the repairs on time, they came in under budget! Highly recommend the folks at Riley Ford! More