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Riley Ford Inc

Plattsburgh, NY

4.8
316 Reviews
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7189 US 9

Plattsburgh, NY

12901

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Showing 316 reviews

August 06, 2025

Everyone from the greeter when we arrived at the dealership to the finance manager were warm, friendly and pleasant. More

by Nene'sEscape
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Roberts,
August 01, 2025

Great service, salesman knew what he was talking about my first time buying a Ford and first time at Riley Ford. I will be going back. Everyone was very friendly and helpfully More

by gene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Gravelle
July 24, 2025

My experience at Riley ford was excellent. They were very good to us. They treated us as if they new us. We were first time customers and they we're able to get us into a Ford Escape. We would More

by paulinedefayette91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Winters
July 23, 2025

The staff was very courteous, but the work took a very, very long time, though I had the indication it would be short. I waited for over 3 hours for them to change the tires. It messed up my entire work da More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
forgotten
July 21, 2025

Had a 27,000 mile checkup and inspection. All went well. The waiting area was FREEZING. More

by gpjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHAD DESO
July 18, 2025

Always do as they say they will , if I call for and appointment they always take care of me. More

by gtcarnut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
June 12, 2025

Service department is horrible. I will not be visiting this dealership again. They lost a loyal customer. More

by tithers567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The whole service department
May 29, 2025

They kind courtesy and take care of the issue right away. I would recommend them to everyone. More

by sandy.cross 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 15, 2025

Communication on the deal from start to finish was awesome. John was great to work with. More

by b.praetor13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon, Travie
March 07, 2025

They did the service requested and worked good on my schedule Wait time was acceptable and waiting area was pleasant More

by jgarlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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