Right Toyota - Service Center

Exceptional customer service The Right Toyota service team is always ready to take care of my service needs. Tim Paffumi does a great job keeping me informed as to the service pro The Right Toyota service team is always ready to take care of my service needs. Tim Paffumi does a great job keeping me informed as to the service progress. Everyone there is friendly and helpful. Great job Right Toyota for your exceptional customer service. More

Service Swindle I’m writing you this email because today I was bent over and swindled at your dealerships service department and I am writing the same report to JD I’m writing you this email because today I was bent over and swindled at your dealerships service department and I am writing the same report to JD Power, Edmunds and BBB. I dropped my car off and I needed an oil change, after which at 1015 I received a call from the service advisor telling me that my front brakes needed replacing, along with a $200 fuel line flush, I told him just to worry about the brakes, oil change and wipers. He told me it was $249 for the front breaks which for $40 in parts seems a bit steep but he was “kind” enough to knock off $50 from the service price bringing it down to $199. Awesome. Car was quoted to be ready at 1pm I arrived at 130 and I was told another 40 minutes or so. I got a loaner and ran some errands. I came back an hour later and the car was being washed and another 30 went by, he gave me my invoice and he had in fact knocked off $50 but there was another charge of $100 of break fluid. I was never told this wasn’t included, and that the price would reflect this. Long story short it costs more to maintain my Prius than it does a Ferrari. $522.00 for an oil change and brakes. Give me a break, that’s robbery. Especially when I go to your website and I find the attached special advertised. I was literally bent over and screwed. This will be the last time I spend a dollar at right Toyota. As your GM is a great dude I hold him with the highest respect, yet every time I decide to return and give you benefit of the doubt I literally get screwed. This isn’t a request for anything just a heads up of what will be reported to the appropriate reviewing agencies. Attached is a picture of your specials. Complete brake service, apparently isn’t complete at all there are an additional $100 in fees that aren’t reflected in the price. How many people a day are getting this service special? You should wise up before you end up with a class action. More

Great Service Dept. I have been going to this service department for about 10 years. Always top notch. Matt, in service, is great. Parts department is very helpful. Y I have been going to this service department for about 10 years. Always top notch. Matt, in service, is great. Parts department is very helpful. You tend to pay more at a dealership but with great service, fast turn-around and confidence that the work is done correctly, it's worth it. More

Excellent service Matt B is awesome. Accommodating, helpful and friendly. The entire staff is nice. Never had a bad experience. Hate to say it .. but in Scottsd Matt B is awesome. Accommodating, helpful and friendly. The entire staff is nice. Never had a bad experience. Hate to say it .. but in Scottsdale that's a rarity these days Thank you. More

Great experience The service team was accommodating and ensured my needs were met Bob had the service team buff some scratches we found... much appreciated !! t The service team was accommodating and ensured my needs were met Bob had the service team buff some scratches we found... much appreciated !! the wait was appropriate More

Very clean and comfortable with the dealership and personnel Service personnel very thoughtful and helpful. My time for service was right on estimate given for the time I waited for my car service to be complete Service personnel very thoughtful and helpful. My time for service was right on estimate given for the time I waited for my car service to be completed. Thanks Mike. More

Very dissatisfied Took my 2006 sequoia into Right Toyota ( scottsdale, Arizona) in late October to have them diagnose and repair two mechanical/electronic issues Took my 2006 sequoia into Right Toyota ( scottsdale, Arizona) in late October to have them diagnose and repair two mechanical/electronic issues 1)the VSC Trac light on my dash would come on intermittently 2) there was a rubber on rubber grinding sound which was also very intermittent and happened when I turned the steering wheel at low speed I paid a $125 diagnostic fee and was told by my service manager, Daniel Vick that I I should get both problems dealt with immediately because #1 was a leaking master brake cylinder which could result in my brakes failing at high speed. #2 Daniel explained was a leaking power steering unit. To repair both was approximately $3200. I went to a very reliable and highly rated independent repair shop called jw auto for a 2nd opinion. They diagnosed the problem for both issues as s a defective skid control steering ring angle sensor. Cost was $868 as its 3 months later and both problems have been resolved. I couldn't understand how a large dealer such as Right Toyota with all the latest diagnostic equipment could it it so wrong. I called Daniel Vick and showed Daniel Vick and said he'd get back to me. Never did. I dropped by the dealership with all the paperwork and offered to let him diagnose my vehicle to confirm that both issues had been repaired. He was not interested and when I asked him if they would at least refund the diagnostic fee he said no. Apparently his boss refused to consider this. Right Toyota gets low marks in my book. Perhaps because I had out of state plates and am over 60 makes me an easy mark. More

Great staff and great service Everyone at Right Toyota seems to go out of their way to help the customer! I've had nothing but positive experiences with this dealer over the past 4 Everyone at Right Toyota seems to go out of their way to help the customer! I've had nothing but positive experiences with this dealer over the past 4 years. Whenever I have had service on my vehicles they get me in, the work is performed quickly and correctly, and I am on my way. More

Horrible service Right Toyota and their service department are horrible. My spouse was treated like garbage. We emailed the service manager and the general manager and Right Toyota and their service department are horrible. My spouse was treated like garbage. We emailed the service manager and the general manager and they never had the guts to even respond. More

Great dealership close to home. I've used this dealership since the day they opened. I've had several cars over the years, but have always known they were being well maintained there I've used this dealership since the day they opened. I've had several cars over the years, but have always known they were being well maintained there which meant a lot to me. More