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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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July 13, 2023

Good overall communication from beginning to end but took a very long time to get my car returned back to me once it was complete and paid for More

by ARR1086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Marentes
Jul 17, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business. We apologize for the extra wait.

July 13, 2023

My oil change was fast and efficient. My service advisor Orlando was very courteous and and professional. More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Jul 17, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 13, 2023

Title: Extremely Dissatisfying Customer Service Encounter Review: My recent experience with Right toyota's customer service was beyond disappointing. The excessively long wait times, unhelpful More

by Usllc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt, Michael
Jul 17, 2023 -

Right Toyota responded

We appreciate you taking the time to share your recent experience with our customer service at Right Toyota, and we apologize for falling short of your expectations. Your satisfaction is of utmost importance to us, and we deeply regret any frustration or inconvenience caused during your visit. We understand that long wait times can be frustrating, and we apologize for any delays you experienced. We strive to provide prompt and efficient service, and we apologize for any inconvenience caused by the extended waiting period. Your time is valuable, and we appreciate your patience.

July 12, 2023

Extremely friendly, professional, and a joy to do business with. A great factory dealer to have around. Earned my business for all my Toyota needs! More

by TONYLITTLE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tarp
Jul 13, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 12, 2023

Arrived ar 12:30 for my 1:15pm service appt. Patiently and respectfully waited in my car. My Service advisor was Danny Vick. The appt. began on time, if not early by 5-10 min. I left and returne More

by TOBYTIBBET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Vick
Jul 13, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 12, 2023

I came in for a service on my new vehicle that took 90 mins longer than quoted which I wouldn't have been that bothered by because I know thing a get busy but then they didn't finish the second part of th More

by TRICIA R KEITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot name
Jul 13, 2023 -

Right Toyota responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences and frustrations you encountered during your visit to our auto dealership. It is our priority to provide efficient service and ensure that your vehicle is returned to you in pristine condition, and we deeply regret that we fell short of meeting these expectations. We understand that the service took longer than initially quoted, and we apologize for any inconvenience this caused.

July 12, 2023

My experience for last couple of times was good. East to communicate and did servicing pretty fast More

by srreddy.basireddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seif and mike
Jul 13, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

July 12, 2023

Absolutely awesome! Went in for oil change and walked out with a new car! Thank you AJ🎉 More

by sandymetter
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan, AJ, Spence
Jul 13, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 12, 2023

Arrived on scheduled time, done on time within an hour, service agent Roger reviewed diagnostics with me. More

by ADARIAN224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Jul 13, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 12, 2023

2 + hours for a oil change and tire rotation is too long. You need an express service. More

by JMARKHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
Jul 13, 2023 -

Right Toyota responded

We apologize for the extra wait, we are doing our best to reduce wait times.

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