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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,287 Reviews

1,287 Reviews of Right Toyota - Service Center

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August 28, 2023

Poor customer service from service desk representative. Lied and failed to process warranty work as requested. More

by DISPLEASED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Aug 29, 2023 -

Right Toyota responded

We sincerely apologize for the poor customer service experience you encountered with our service desk representative. Your feedback is important to us, and we regret any frustration or inconvenience this situation may have caused.

August 27, 2023

Not on time. Said 5 hours and they finish next day. The money they charge for checking where going to be discount at the end and now we have to wait till Monday More

by Evelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was great. The name starts with F. I forgot. He speaks Spanish
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Aug 28, 2023 -

Right Toyota responded

Thank you for sharing your feedback about your recent experience with our dealership. We truly appreciate your input, as it helps us identify areas where we can improve our services and provide a better customer experience. We sincerely apologize for the inconvenience you experienced regarding the timing of the service and the miscommunication regarding the charges. We understand how important it is for you to have accurate time estimates and clear information about the services you're receiving. Your concerns about the delay in service completion and the uncertainty around the refund for the checking charge are valid. We regret any frustration this may have caused you and want to assure you that we are taking your feedback seriously. We are actively looking into the situation to understand what led to the delay and miscommunication. Rest assured, we will take appropriate measures to address this issue and prevent similar occurrences in the future. Additionally, we will make sure to follow up promptly regarding the refund status, so you don't have to wait until Monday for an update. We value your business and want to ensure that you have a positive experience with our dealership. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out to us directly. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

August 27, 2023

Right toyota always does a good job and are responsive to my requests. Easy to schedule service. More

by kevin4runner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rich
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Aug 28, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 27, 2023

They fixed the wrong side of my car. Then proceeded to give my husband the runaround when he took it back so they could fix the correct side of the car. It took them 2 hours of time he s More

by SIDNEY.MASSAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Delgado
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Aug 28, 2023 -

Right Toyota responded

We sincerely apologize for the inconvenience and frustration you and your husband experienced during your recent interaction with our dealership. We appreciate your feedback and deeply regret any disruption this situation caused. We understand how important it is to have your vehicle serviced correctly and promptly. It is concerning to hear that the wrong side of your car was initially fixed and that your husband encountered difficulties when trying to rectify the situation. We apologize for the runaround and the delay in providing a rental car for your husband. Your time is valuable, and we understand that this experience fell short of your expectations. Please know that we take your feedback seriously and will be reviewing our processes to ensure that such issues are addressed more effectively in the future. Matt W. - CR Mgr. - Right Toyota

August 27, 2023

My first visit to right Toyota and my last visit. Dishonest service adviser orlando Delgado performed work on my car when I told him clearly that I’d be picking up my vehicle after the diagnosis due More

by Ward.m.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Delgado
Report | Print
Aug 28, 2023 -

Right Toyota responded

We deeply apologize for the negative experience you had during your visit to Right Toyota. Your feedback is extremely important to us, and we are genuinely sorry for any inconvenience and frustration you encountered with our service adviser, Orlando Delgado. We regret that there was a misunderstanding regarding the work performed on your vehicle, especially when you had clearly communicated your intention for a diagnosis due to a warranty through Hyundai. This situation does not align with the level of honesty and professionalism we aim to provide to our valued customers. We are concerned about the incident you described, where you felt as though you were being treated unfairly. We take this matter seriously and will be investigating the situation internally to ensure that our communication and service processes are aligned with the best interests of our customers. Matt W. - CR Mgr. - Right Toyota

August 27, 2023

Great service person knew what I wanted and more. Had patience even the the line was long More

by AJITH_29
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 27, 2023

They are always friendly, professional and helpful. Matt B rocks. I will return as a customer. More

by RMAINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Boxchi
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 27, 2023

Very good service Orlando is very nice person hi help me a lot with everything. More

by Amor8132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 27, 2023

They were kind and explained what would be done. They got it done fairly quick. More

by LOBSIGERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Aug 28, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 26, 2023

Clean, pleasant waiting area. Polite , courteous staff. Too long a wait for oil change. Told 1-2 hours. More

by Cindi
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 28, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

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