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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,288 Reviews

1,288 Reviews of Right Toyota - Service Center

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July 16, 2023

Service has been fast and reliable our service provider has always reached out fast in regards to any issues that may arise. More

by LAMONTYODER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Jul 17, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 16, 2023

The issue I went in for didn’t get fixed. In fact I was told that it was fixed and it wasn’t. Very frustrating! More

by JENAY9779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 17, 2023 -

Right Toyota responded

Thank you for sharing your feedback regarding your recent service experience. We apologize for the frustration you encountered when the issue you brought your vehicle in for was not resolved as expected. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience caused

July 16, 2023

Good experience with our purchase. Quick and friendly. Would do business here again with them. More

by akbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pawlak
Jul 17, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

July 16, 2023

Service is good. Wait time for advisor 15 minutes in car. Service time 2 hours. For basic service More

by JANETROT91
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp, Liza
Jul 17, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business. We apologize for the extra wait.

July 16, 2023

Fast friendly and courteous. .work was performed as described and in the time frame outlined. More

by TIMOTHYJOLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jul 17, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 15, 2023

Early bird drop off is so convenient and the work is done quickly and efficiently More

by amy.Drake.az
Recommend Dealer
Yes
Employees Worked With
Junior
Jul 17, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 15, 2023

Poor service and helpfulness, took our 20 month old back in the car and left after tried to charge us over $300 for servicing when we’ve leased three cars from them now and never once had we had to pay for More

by DREWARMENTA
Recommend Dealer
No
Employees Worked With
Unknown
Jul 17, 2023 -

Right Toyota responded

Toyotacare complimentary service expires at 24 months or 25k miles. We are assuming your Toyotacare expired and this is why your maintenance was no longer complimentary. We apologize for the inconvenience.

July 15, 2023

Bait and switch tactics. Incorrect equipment ordered for my car. When i noticed, salesman said they would get correct unit at same price then when it was delivered said car w More

by PAULJMS
Recommend Dealer
No
Employees Worked With
Shawn
Jul 17, 2023 -

Right Toyota responded

Right Toyota does not use "Bait and Switch" tactics to sell vehicles. We apologize for the confusion regarding pricing, The customer always has the final say as to whether the pricing is acceptable.

July 15, 2023

Dealership is very efficient, reliable, friendly, easy to deal with. Service appointment is always handled speedily. More

by RCS8195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Vick
Jul 17, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 15, 2023

Worst customer service experience ever! Signed a contract prior to vehicle arriving. When it arrived they had me sign another one and omitted telling me they changed it. Took three trips ba More

by MATTLAVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Finance staff
Jul 17, 2023 -

Right Toyota responded

Thank you for sharing your recent experience with us, and we sincerely apologize for the difficulties you encountered during the contract process. We understand the frustration and inconvenience caused by the need for multiple trips to the dealership to resolve the issue. We apologize for any miscommunication or oversight that occurred during the signing of the contract. It is essential for us to provide clear and transparent information to our customers. We appreciate your feedback and take it seriously as an opportunity for improvement.

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