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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,287 Reviews

1,287 Reviews of Right Toyota - Service Center

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September 01, 2023

At 55 yrs old have bought a lot of cars through my life this was the first time I didn't feel sick to my stomach during the process More

by AZ dreaming
Recommend Dealer
Yes
Employees Worked With
Christian our salesman. A+++++
Sep 06, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 30, 2023

The last 2 service visits had 3 work-concerns that were not needed or required by a related work item. I was told that my account records didn't list the 3 items within the normal mileage driven. I save al More

by jlmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O. Delgado, Daniel Vick
Aug 31, 2023 -

Right Toyota responded

We appreciate you sharing your feedback about your recent service visits with us. We apologize for any frustration or inconvenience caused by the concerns that were identified during those visits. Your experience is important to us, and we deeply regret any miscommunication or unnecessary work that was performed. We understand the value of accurate diagnosis and transparent communication when it comes to servicing your vehicle. We apologize for the discrepancies between your account records and the actual mileage driven. We should have provided a more thorough explanation of the reasons behind the recommended work, especially in relation to the specific mileage intervals. Your feedback highlights the areas where we need to improve our communication and transparency in the service process. We take your concerns seriously and will use them as an opportunity to enhance our processes and ensure that we provide accurate and necessary recommendations to our customers. If you have any specific concerns you would like us to address or if you would like further clarification on the work that was performed, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.

August 29, 2023

They are on top of their game. They keep you informed from start to finish, so there are NO surprises. More

by lumberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp & Neil Germundson
Aug 29, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 29, 2023

Friendly, reliable service. I can always count on quality service at fair prices. Their service reps are very knowledgeable and helpful. More

by DCASEBERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Paffumi
Aug 29, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 29, 2023

Service department always takes care of our vehicles in a timely manner, will continue to use the dealership for all vehicle repairs More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Aug 29, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

we had amazing service at Right Toyota! from our appointment booking to check in to the actual service, everything went smoothly! Plus, everyone was friendly, helpful and explained our serv More

by ht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all were 1s
Aug 29, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Florentino was excellent helping set up my appointment…Service person Cody was super at hearing my auto issues…Waiting area was spacious & accommodating …. Explanation of work done & pricing More

by KARLISULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Florentino (phone), Cody, person who I checked out with
Aug 30, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Great service and they were fast on getting the service done. Everyone was very pleasant. More

by ELVIAR8DAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Rich
Aug 30, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 28, 2023

Roger Terp is great. He got me an appointment and had the car serviced promptly. More

by STANCONNICKARCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Terp
Aug 30, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

This dealership is great it you are looking for a great deal. Ian Stone made it easy for us. More

by nagarsharon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Stone
Aug 30, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.