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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,287 Reviews

1,287 Reviews of Right Toyota - Service Center

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August 01, 2023

Junior is the best service advisor. He explains everything in detail and answer every question with knowledge. More

by BRIDGET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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Aug 01, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 01, 2023

Totally missed dx my car after two visits and i ended up breaking down off the hyway and had to go to another dealership… engine on car was at fault, how do you miss that? More

by SPORTLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember names well
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Aug 02, 2023 -

Right Toyota responded

We are extremely sorry to hear about the issues you encountered during your visits to our auto dealership. Please accept our sincerest apologies for the inconvenience and frustration you experienced as a result of the misdiagnosis of your car. Your satisfaction and safety are our top priorities, and it is disheartening to learn that we did not meet your expectations. We understand the seriousness of missing a crucial diagnosis like an engine fault, and we deeply regret any oversight on our part. We take your feedback seriously, and we are actively investigating the circumstances surrounding the misdiagnosis to understand how it occurred and prevent similar incidents in the future. We want to assure you that this is not the level of service we aim to provide, and we will take the necessary steps to improve our diagnostic procedures.

August 01, 2023

They are absolutely first class. And they do a tremendous job over there with excellence. More

by Andre Wadsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gale and Rex
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Aug 02, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 01, 2023

Great service department and nice waiting area. I like the fact that they don’t try to up sell you on unnecessary services More

by CHRZANOWSKI28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wishner
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Aug 02, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 01, 2023

Everyone is helpful and professional. Evan is an excellent service adviser and Jason assisted me with a sales matter. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan, Jason
Report | Print
Aug 02, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 01, 2023

This dealership, Right Toyota of Scottsdale, has been first rate from the beginning of our experience. We will continue to do business with them. More

by CKIMHASKELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas is terrific.
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Aug 02, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 31, 2023

Always professional and efficient. I had a really good tech, Junior. Always confident when le leave the vehicle More

by SASCHAEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Report | Print
Aug 01, 2023 -

Right Toyota responded

Thank you for being a loyal customer, we look forward to many more years being your Toyota dealer.

July 31, 2023

I can’t get a call back on my missing part. I have e-mailed and called twice Matt B More

by michael@palomino1.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt bucci
Report | Print
Jul 31, 2023 -

Right Toyota responded

Please email me with your contact information and I will make sure you are contacted quickly. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

Jul 31, 2023 -

michael@palomino1.com responded

Michael Palomino michael@palomino1.com. Cell# 602-989-4800.

July 31, 2023

Very good communication, facility is clean, good estimate with time, easy to schedule appointments online More

by celesteriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 01, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

July 31, 2023

I have mixed feelings depends on what department I was lied to by sales guy finance was nice service could be better at organizing your services More

by CHARITY.CUSTER2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Jul 31, 2023 -

Right Toyota responded

Thank you for sharing your feedback about your recent experience at our auto dealership. We value your input, and we appreciate your honest review. We are glad to hear that you had positive interactions with the finance department and found them to be accommodating. However, we are sorry to learn that your experience with the sales department was less than satisfactory. Honesty and transparency are paramount in our business, and we deeply regret any instances where you felt misinformed.

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