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Right Toyota - Service Center

Scottsdale, AZ

4.5
1,287 Reviews

1,287 Reviews of Right Toyota - Service Center

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August 06, 2023

Great customer service and they took care of the repair in a timely efficient manner More

by Margie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Aug 07, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 06, 2023

Very good but there’s a long wait to get in. Also, I’m used to recess free loaner car at my other car place and they dont do this. More

by roslyn4
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don’t know
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Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business. We do have Toyota rental on the property, but it is not complimentary.

August 05, 2023

Great communications about where we were in the process and what needed to be done More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Bochhi
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Aug 07, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 05, 2023

They did a great job as usual. I will schedule my next service with this dealership,also More

by DEN_LEB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonat Polhemus and Seifeldin
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Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 05, 2023

Great dealership, great service kind of people helping one another caring and considerate and informative, thank you More

by PNSKAT
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Roger
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Aug 07, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 05, 2023

Did not fix the mpg issue. Left the coolant reservoir FAR below low. Overcharged for the service provided. Less than 1.5 hours of service billed at $453.00 labor total. Car re More

by SHERRIE.ZA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Bishop, Daniel Vick
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Aug 07, 2023 -

Right Toyota responded

We sincerely apologize for the inconveniences you experienced during your recent service visit to our dealership. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We understand the frustration caused by the unresolved mpg issue, coolant reservoir levels, overcharging, and the condition in which your car was returned. We take your concerns seriously and will thoroughly investigate each issue you've raised. Rest assured, we are committed to addressing these matters promptly and rectifying the situation to your satisfaction. Your feedback about the service technician's performance and the discrepancies in the service invoice have been duly noted. We want to assure you that our team is dedicated to delivering top-notch customer service and ensuring that your vehicle is properly maintained. We appreciate your kind words about Daniel Vick and acknowledge your dissatisfaction with the overall service quality. Your experience is not reflective of our usual standards, and we will take steps to ensure such instances are prevented in the future.

August 05, 2023

Junior is awesome! Very helpful and communicates very well. The service team got things done very quickly More

by EDMAC281992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
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Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 05, 2023

Very courteous and conscientious service. Maintenance needs are clearly explained with alternatives. Best of all Toyota Service Centers in the valley. More

by rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Marentes
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Aug 07, 2023 -

Right Toyota responded

Thank you for being a loyal customer, we look forward to many more years being your Toyota dealer.

August 04, 2023

Reliable. Courteous. Timely. Much Appreciated. I will certainly be coming back to Right Toyota for service. More

by DONWHITEHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Boccie
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Aug 07, 2023 -

Right Toyota responded

Thank you for being a loyal customer, we look forward to many more years being your Toyota dealer.

August 04, 2023

From arriving to leaving everyone was very courteous and professional. 😊 Thank you. Keep up the good work. More

by scarlette8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

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