Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Right Toyota - Service Center

Scottsdale, AZ

4.5
1,287 Reviews

1,287 Reviews of Right Toyota - Service Center

Sort by
August 07, 2023

My 2021 Highlander that I bought from Right (used but in super condition) was due for first service. My appointment went well and done exactly when they said it would. Right will be my “go to” dealer for More

by Our Toyotas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Aug 08, 2023 -

Right Toyota responded

Thank you for being a loyal customer, we look forward to many more years being your Toyota dealer.

August 07, 2023

Claimed leaking timing chain gasket was not correct. Claimed leak a trans axle seal was correct with repair cost of over $2500.00. Had repair done with certified auto repair shop for $429.00. More

by Teresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Rich
Report | Print
Aug 08, 2023 -

Right Toyota responded

Thank you for taking the time to share your feedback regarding your recent experience with our dealership. We appreciate your honesty, and we apologize for any inconvenience you've experienced. We are sorry to hear about the discrepancy in the diagnosis and repair costs for your vehicle. Your satisfaction is important to us, and we regret that we did not meet your expectations in this instance. We take your comments seriously and will review the details of your situation to understand where the breakdown in communication occurred. Our goal is to provide accurate and fair assessments of vehicle issues, and it's clear that we fell short in this case. We are glad to hear that you were able to find a more cost-effective solution for your repair needs. While we stand by our work, we understand that you found a more favorable option, and we respect your decision. If there's anything further we can do to address your concerns or improve our service, please do not hesitate to reach out to our customer service department at [phone number]. Your feedback is invaluable, and we are committed to learning from this experience to better serve our customers in the future. Thank you for bringing this to our attention, and we apologize again for any inconvenience you've faced. We hope to have the opportunity to provide a more positive experience in the future.

August 06, 2023

Tim Paffumi has always been a good resource in maintaining my truck. He answers all my concerns. More

by RCA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Paffimi
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 06, 2023

Excellent service that why we keep doing business with them even though they are about 60 miles away More

by CHRIS.ABRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 06, 2023

Delivered what was promised. Great staff, clean waiting area, charges were reasonable, wonderful experience. Congrats More

by Imor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Delgado
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 06, 2023

It is a good smooth service . Cody is really nice and friendly . Do not wait too long . More

by HAIHUA_CHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 06, 2023

Great service and knowledgeable service writers. Work done quickly. Great waiting area. Bring back donuts! More

by STALLIONDRIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 06, 2023

They did a great job and took care of me with a smile. Thanks again. More

by BECWENGERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 06, 2023

Disappointed in that they used synthetic oil when my car doesn't call for it. More

by TERRY.KRANTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have
Report | Print
Aug 07, 2023 -

Right Toyota responded

Synthetic oil, although more expensive, is the best for any engine and lasts longer between service intervals.

August 06, 2023

Great customer service who delivered in a timely manner - everyone I interacted with was a great help More

by BENKIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Aug 07, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

1
...
11
12
13
...
129