Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Right Toyota - Service Center

Scottsdale, AZ

4.5
1,287 Reviews

1,287 Reviews of Right Toyota - Service Center

Sort by
August 10, 2023

Very easy to schedule service appointments quickly and the waiting room is spacious and easy to catch up on work… More

by DJKUTILEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bocchi
Report | Print
Aug 11, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 10, 2023

My experience with Right Toyota service has been painless and efficient. Shuttle service is very helpful enabling me to drop off vehicle and return to office while vehicle being serviced. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle delivery driver
Report | Print
Aug 11, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 09, 2023

Mostly pleased. Would’ve preferred to see what they would write on checkup on paper More

by Barkeya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior
Report | Print
Aug 10, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 09, 2023

Center hubs broken after tire rotation. Since tires rotated before, could not have been this dealership. Since was not aware of previous rotation, they were “not willing to participate at t More

by BOBBYGUNZ_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Murphy
Report | Print
Aug 10, 2023 -

Right Toyota responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced regarding the center hubs after your tire rotation. Your feedback is extremely important to us, and we deeply regret that your experience did not meet your expectations.

August 09, 2023

Always Awesome Service due to Mr. Terp's handling skills. Always looking out for his customers. Making them his number one priority More

by DTATE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Terp
Report | Print
Aug 10, 2023 -

Right Toyota responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 08, 2023

Efficient and high quality service as well as expert employees(Matthew Bocchi) with excellent community skills. More

by FBEYNEN
Recommend Dealer
Yes
Employees Worked With
Matthew Bocchi
Report | Print
Aug 09, 2023 -

Right Toyota responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 08, 2023

Prompt check in, told what they would do and 45 mins later I was told SUV ready, wont need recall repair More

by PEBBLESLEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Aug 09, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 08, 2023

They always take care of what's needed. If I need a ride home they will take you. More

by STAUEDORF555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Butcher
Report | Print
Aug 09, 2023 -

Right Toyota responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 07, 2023

Great service, super quick and no hassle. Didn’t have to wait very long at all. More

by J.GASTELUM88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Aug 08, 2023 -

Right Toyota responded

Thank you for the positive feedback, we appreciate your business.

August 07, 2023

I took my truck in to get an oil change. When I got home I noticed that my engine was smoking. I opened the hood to find out that they spilled about a cup or two of oil on my engine cover. More

by Dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Aug 08, 2023 -

Right Toyota responded

We deeply apologize for the unfortunate experience you had with our dealership during your recent oil change service. Your feedback is important to us, and we sincerely regret the inconvenience you faced. We understand the frustration of finding oil spilled on your engine cover, which resulted in smoke upon getting home. This is certainly not the level of service we strive to provide. We take full responsibility for this oversight and the lack of a prompt response to your concerns. We apologize for any difficulty you encountered in reaching a manager to discuss the issue. Your experience does not reflect our usual standards of communication and customer care, and we are committed to addressing this internally to ensure a more responsive approach in the future. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com

Aug 16, 2023 -

Dom responded

Thank you Matt for your response, however responding publicly does not change the fact that still no one has called me to address the issue. Your techs did damage to my vehicle. I had detailed my engine just months before they spilled oil all over the top of my engine. It was a significant amount like cups not ounces. I still will not recommend your dealership. How can you respond to a review that saying that you would address the issue and then still continue to deliver poor customer service.

1
...
10
11
12
...
129