Right Toyota - Service Center

Be aware and exercise caution when dealing with this business. As a business owner myself, I must express our profound disappointment and concern regarding the lack of professionalism and abysmal custom business. As a business owner myself, I must express our profound disappointment and concern regarding the lack of professionalism and abysmal customer service experienced with Right Toyota’s service department After one of our trucks was towed there following an isolated accident, we provided all necessary business and driver contact details. Yet, at no point did the service department call or email us with a quote for parts or labor, nor did they provide any images or explanations of the required work. Instead, our technician had to repeatedly reach out to Matt from the service department for updates. Matt promised a callback with information, but none ever came. By Monday, we still have not received any emails related to the service so we called again, only to be told that the truck was ready and presented with a bill of nearly $7,000—our first notification of the cost.This behavior is not only unethical but raises serious concerns about their business practices. Performing costly repairs without written authorization from the vehicle’s owner is unacceptable. Throughout this ordeal, the insurance agent and our company made numerous attempts to contact Matt to discuss the bill, but after we expressed our outrage he stopped answering our calls. Our CEO had to escalate the issue to management, we are still waiting. All of this could have been avoided with basic professionalism and communication. Instead, Right Toyota’s actions have made it clear that we’re being forced to accept their unethical practices just to retrieve our vehicle. It is beyond comprehension that a business of this size operates with such disregard for customer rights and ethical business practices. We are hoping to come to a reasonable agreement soon and not have to take legal action.   More

Great Daniel Vick always takes care of me have been going there since I bought the car. there since I bought the car. More

Efficient and professional. Convenient and well managed. Filler to get to 15 words. Go cubs Convenient and well managed. Filler to get to 15 words. Go cubs More

Top notch! ! very detailed. Amazing communication. Daniel Vick is a unicorn in his field. Grateful. ! very detailed. Amazing communication. Daniel Vick is a unicorn in his field. Grateful. More

Junior great always takes good care of us. Time could be cut down and don’t schedule everyone at 9; am Time could be cut down and don’t schedule everyone at 9; am More

1. Low selection. 2. Price gouging (i.e recent "used" vehicles cast like new. 3. I applied for a job there and interviewed and never heard back from them, after I leased 2 vehicles there. 4. At 20,000 vehicles cast like new. 3. I applied for a job there and interviewed and never heard back from them, after I leased 2 vehicles there. 4. At 20,000 service, claimed we'd have to replace tires soon. Laughable. More

I was able to schedule an appointment within the week…I was met with service representatives that were swift & organized….they were able to complete my requested service for less than the original estimate was met with service representatives that were swift & organized….they were able to complete my requested service for less than the original estimate…the wait time was reasonable in a comfortable environment More

Very good timed service, clean ,quiet and spacious waiting area. While waiting can have some hot or cold beverages. waiting area. While waiting can have some hot or cold beverages. More

Excellent service department. Service advisors are friendly and trustworthy. Work is done in a timely manner. I never have to wait more than two or three hours for service to b Service advisors are friendly and trustworthy. Work is done in a timely manner. I never have to wait more than two or three hours for service to be completed. More