Right Toyota

I had a 36-month lease on a 2022 Toyota Tacoma through Toyota Financial Services ($751/month). At lease end (late August 2025) I attempted to exercise my contractual buyout. Right Toyota repeatedly misrep Toyota Financial Services ($751/month). At lease end (late August 2025) I attempted to exercise my contractual buyout. Right Toyota repeatedly misrepresented the cost and obstructed the process. Inflated quotes: I was told $80,000, then $60,000, while Toyota Financial had my official buyout in writing for approximately $33,000 including tax. Manager conduct: “Big boss” Nick Sharma insulted me when I questioned the math, told me to “be more like my husband,” and refused to provide his contact info, stating he didn’t want bad reviews. Test drive behavior: Paul forced a freeway test during rush hour, yelled when I nearly missed a turn, and made unrelated inappropriate commentary about politics and conspiracy theories. Finance coercion: Greg put me in a 75-month loan (later deemed invalid). When I asked for my $8,000 down payment back he said if I took it I would “have good luck getting a buyout” because he would refuse to work with me. Blocking early buyout: Prior to maturity phone reps told me “you can, but we won’t” if I asked about early buyout and then hung up. Obstructing my credit union: My Desert Financial loan officer (5 years of experience) said she’d never seen a dealer be this obstructive; they fed her piecemeal requirements that delayed the transaction. I bypassed the dealership, obtained the official Toyota Financial paperwork, and completed the $33,000 buyout through my credit union the same day. I recovered my $8,000 down payment. Based on documented records and multiple formal complaints (BBB, Arizona Attorney General, FTC/CFPB, and ADOT), I do not recommend this dealership More

I recently purchased a 2025 Camry LE Hybrid from Right Toyota, and Tiffany made the entire experience exceptional. From the first conversation to final delivery, she was responsive, transparent, and genui Toyota, and Tiffany made the entire experience exceptional. From the first conversation to final delivery, she was responsive, transparent, and genuinely committed to helping me find the right fit. Tiffany went the extra mile to adjust pricing in a way that respected my needs and budget—something you don’t see often in today’s market. Her professionalism and attention to detail made the process smooth and stress-free. Big thanks also to her manager Jake for backing the deal and fostering a customer-first culture. If you’re looking for someone who truly advocates for the buyer, Tiffany is the one to ask for. Highly recommend! More

Working with GALE SOEHNER in the service department to get the window repaired/replaced on the vehicle I recently purchased has been easy and pleasant! get the window repaired/replaced on the vehicle I recently purchased has been easy and pleasant! More

Have leased many vehicles from Right Toyota over the last 23 yrs. I always leave with what I intended to pay, was in the business for 10 yrs myself and know the games and will not play them. I know what I wa 23 yrs. I always leave with what I intended to pay, was in the business for 10 yrs myself and know the games and will not play them. I know what I want and what I will pay. This maybe my last vehicle of Toyota, because I do not want hybrid nor electric in the future. More

Jacob Mautner told me in person there were 2 keys to my 2025 Honda Pilot multiple times, I had told him it was a deal breaker for me to not have a second key and he even told me in front of my mother who w 2025 Honda Pilot multiple times, I had told him it was a deal breaker for me to not have a second key and he even told me in front of my mother who was also there. Then he told me they had mailed it over the phone when I called to check on it. Then when I called back to check on it again since I hadn’t received it he said they lost it and would check to see with his parts department what they could do and he would call me back. When he didn’t call me back I texted, he then informed me that they wouldn’t be paying for full replacement. I called management and spoke to a Matt, not sure which one as they have multiple, to see if anything could be done and they said they would speak with Jacob and call me back. Unsurprisingly - they never called me back. I called again today, and got thrown around to every team member you can think of, while still staying polite. Tyler from sales transferred me to the service department who literally hung up on me while I was in the middle of explaining my situation and then I called back and got a girl who had only been there two months who apologized for everyone else who then transferred me back to the receptionist who also is a nice lady. She then transferred me to their customer relations manager who again. Did not answer. It’s wonderful to spend a pretty penny on a basically brand new vehicle just to be ignored right after. There’s a reason this dealership sells the most cars, they DGAF about you after so they have the time. HAPPY TO CHANGE MY REVIEW to reflect better service if you want to rectify this ridiculous situation considering a new key costs you close to nothing. It’s simple - don’t promise a key you don’t have, if they had told me from the start I could’ve gotten a different vehicle. Oh also. If you go in here expect to be very poorly good cop - bad copped by Jacob Mautner or any other of the lower level associates and manager Andrew Caccia. I literally saw them do the exact same skit with the person next to me right before they did it to me, lower associate offers you a terrible deal, then the lower associate plays nice guy and says let me see what my manager can do better than this, then they come back with a better but still xxxxty deal, and as they’re telling that still xxxxty better number to you Mr actor himself Andrew just happens to walk by and basically yells a lower number than he told the associate to say “oh you won’t do that?! Good luck!! You can leave because you won’t find a better deal anywhere else, that’s crazy you won’t do that!” Funny I wonder how often this puts people off considering I saw two people walk out on them after it. You want a good deal from them? The only way you’re getting it is if you come in with numbers from somewhere else they have to do better than. More

I've bought four of my last Toyota Tacoma’s from Right Toyota: a 2020 Tacoma, a 2021 Tacoma, and two new 2025 Tacoma’s—straightforward, easy, and fast transactions. Special kudos to Hayden Cosgrove, Au Toyota: a 2020 Tacoma, a 2021 Tacoma, and two new 2025 Tacoma’s—straightforward, easy, and fast transactions. Special kudos to Hayden Cosgrove, Austin Ivanhoe, Kenny Molash, and Jamie Steinseifer for always working with me on great deals. Honest team and great customer service experience. If you're in the market for a new or used vehicle, I highly recommend Right Toyota for a quick, fast, and honest transaction. Without a doubt, the best Toyota dealership in Arizona! More

STAY AWAY! !! Please read in full! On May 9th I purchased a 2025 RAV4. I made sure to ask all the questions. Explain exactly what I need. Both Summit and Skyler !! Please read in full! On May 9th I purchased a 2025 RAV4. I made sure to ask all the questions. Explain exactly what I need. Both Summit and Skyler told me that all the options I want are in the car. I couldn’t test that for myself because of a special “Toyota” alarm on the car. This did not get removed until after I signed the paperwork. I was rushing to get home did not really test anything. On Sunday I used the car for work. I drove around and realized things are not good. The memory seats were not working, the options I asked for; one of those was not working. I called my sales person. Again, he confirmed it should all work. We made plans to meet at the dealership the next morning at 8AM. When I got there, I was told that Summit, Matthew and Skyler are not in. I asked to speak to someone who can help me with this deal. You see I got a few things with my deal; that was not right either. Jason Murdosh started helping me. At one point when we were talking about things he called me a liar right to my face. Yelled at me, disrespected me and was very rude. I left the keys and car at dealership and walked away. I called Toyota Finance and told them not to fund the deal. I also called Toyota and made a case. I will be filling a complaint too with the Attorney General. At around 2:30 PM yesterday I get a call from Skyler. I explained what was wrong. Skyler again confirmed that all the things that were wrong should be working. I told him how rude Jason was. Skyler asked to look into things and he will get back to me. When Skyler got back to me about an hour later, he lied about not telling me that this one option I specifically asked for should work the way I wanted it to. Jason is yelling “THAT xxxxx IS LYING” (I think there was a “F” word in there too) in the background. I can’t believe that guy is a Customer Relations Manager. I was misled to purchase this vehicle not just by options but by the deal itself. I keep hearing how Right Toyota lost so much money on this deal. So, take your car back and resell it; make a profit. Anyone knows a good attorney that can file a defamation lawsuit? Please send them my way. Don't believe all these 5-star reviews. I was told part of my deal was to give a 5 star review to Skyler. That he really needs it. More

Easy and great experience our sales associates was incredible helpful. Thank you again for making our purchases experience easy incredible helpful. Thank you again for making our purchases experience easy More

Been to parts and service. For a key cut and they have the key service is taking more that two hours. Writing this while I wait..... For a key cut and they have the key service is taking more that two hours. Writing this while I wait..... More

Great customer service, and explained well by Titus, understood the needed maintenance and Titus found my credit for oil change, saved me some money and that I appreciated very much. understood the needed maintenance and Titus found my credit for oil change, saved me some money and that I appreciated very much. More