Right Honda

BUGGEMAN2 responded

It’s still absolutely ridiculous that you charge $190 for a diagnostic to figure out even what’s going on! I’m not even talking about the repair itself. The service rep seriously told me that regardless I f the repair was covered or not I’d still pay the $190 to get the car even looked at. No thank you. I’ll take it to a local shop where they don’t charge for a diagnostic. I’d rather support a business who actually wants my business cause Honda sure doesn’t make it sound like they want my business. I will never buy another Honda again in my life. Sucks cause yall were about to get a new lease from me in January. But not now cause you nickel and dime your customers over a matter of a diagnostic to figure out what’s wrong. This is my 3rd car that I’ve leased from yall and that relationship and trust was thrown out the window over $190 diagnostic that local shops do for free

Right Honda responded

Thank you for sharing your concerns. I understand how frustrating this feels, but I do want to clarify how diagnostic fees work. All dealerships regardless of brand charge diagnostic fees. This is because the work is performed by trained, certified technicians who use factory equipment to pinpoint the issue. The fee covers that time and expertise. The diagnostic charge is only applied when the concern is not a warrantable issue. If the problem is covered under Honda’s warranty, the diagnostic fee is waived. Independent shops may offer free diagnostics as an incentive, but dealerships are required to follow manufacturer procedures to ensure the repair is accurate and the warranty remains valid. If you’d like, I can review the concern and the information you were given to make sure everything was communicated correctly.

angelazimsky responded

I reached out to Gwen 08/01/24, at that email, with no response. Email below: I am writing to express my profound disappointment with the service department at Bell Honda. Despite my high expectations based on the dealership’s reputation, my recent experience was unsatisfactory. The service I received was not only delayed but also fell short of the promised quality. Communication was poor, and my concerns were not addressed in a timely manner. This experience has significantly affected my confidence in Bell Honda’s ability to provide reliable and efficient service, and I hope to see improvements in these areas in the future. Despite having the alignment redone due to initial poor quality, the issue remains unresolved. The service department’s efforts did not correct the problem, resulting in continued driving difficulties. This recurring issue not only reflects poorly on the quality of service provided but also causes unnecessary inconvenience. I urge you to address this matter promptly and ensure that a thorough and effective solution is implemented. After having the alignment addressed twice by your service department, the issue persisted and ultimately required a third party correction at Firestone. These repeated failures and the necessity for additional repair work have resulted in significant inconvenience and frustration. I kindly request a refund for the alignment service and compensation for the errors made by your service team, in order to rectify the situation and restore my confidence in your dealership’s commitment to quality service. While the request to receive a refund for the incomplete alignment service is expected, I'm also seeking compensation for the considerable energy, time, gas, and stress incurred as a result of these ongoing issues. The repeated visits and unresolved problems have significantly impacted my daily routine and well-being. I trust you will consider these factors in your assessment and provide appropriate compensation to address the full extent of the inconvenience experienced. Thank you for your understanding and cooperation in this matter. As a loyal customer who has purchased three vehicles from Bell Honda, I have consistently enjoyed positive experiences with your dealership. However, my recent experience with the 2024 Honda CR-V has been exceptionally disappointing. The service provided fell significantly short of the high standards I have come to expect, and this has affected my perception of your dealership. I hope this feedback is taken seriously and that measures are taken to address the issues encountered, in order to prevent similar experiences for future customers. Additionally, the ongoing failure to address a persistent radiator leak is a separate but significant issue that has compounded. Despite multiple visits, this critical problem remained unresolved, and my concerns have not been adequately addressed. This repeated oversight and lack of effective communication have left me feeling unheard. I am requesting a copy of my full service history, as promised by Justin that was to be provided by Daisy. Despite this commitment, I have yet to receive the documentation. I would like to review the check-in sheets from previous visits to confirm whether any service personnel noted a smell of coolant, as indicated by Justin. Receiving this information is crucial for addressing ongoing concerns with my vehicle. I appreciate your prompt attention to this request. Thank you for your time and I look forward to your response. I also emailed Gwen on Monday, February 3 with no response. Today, 2/06/25, the alignment is off, pulling to the right with loud suspension noise. I don’t want this car anymore. Any mechanic will tell you that having an issue for 16,000 miles is gonna put wear and tear on all of the other suspension mechanical parts that’s not to mention the radiator leak that was missed for over 15,000 miles.