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Right Honda

Scottsdale, AZ

4.6
2,940 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda gives its Dealerships is the Prestige Presidents Award Elite which Right Honda has received. We also strive in being and maintaining the #1 Retail Dealer rank not only in AZ but in the surrounding 4 states. This we accomplish by giving our customers a great price and a great experience. Try us out and you will not regret the buying experience that you will get here at Right Honda.
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,940 reviews

November 19, 2016

Fast, Friendly and a Great Deal We dealt with Tim Lange and Gary Kravetz. We value our time more than anything and they made our buying experience very easy, convenient and fast! More

by cindymarks2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Lange
November 18, 2016

Happy return customer This was the third new car we have bought from Right Honda. Jeff was certainly our favorite salesman we have dealt with. He was honest and upfront a More

by bobkappa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Noe
November 18, 2016

buying a CR-V Great facility and super selection of cars. Awesome sales staff. I had several of the sales staff come out and introduce themselves to me. Made me fee More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Noe
November 18, 2016

New Accord Had a great experience. Sales and fiance people were great to work with. This was my second Honda from Right Honda. I have always been treated well b More

by K102jhf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Greer
November 17, 2016

Very happy new owner This was my first experience purchasing a car. I went with my dad and we went to a few other car dealerships around this one. The others were helpful More

by Darby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
November 16, 2016

Awesome! The car buying experience was easy, fast, and great! The salesmen were friendly patient, and personable. I would definitely recommend right honda to a More

by cars12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Pringle
November 03, 2016

Outstanding Customer Service and Support! Dear Right Honda, I have been bringing my 2013 Honda Fit to Right Service for the past three years. All service has been excellent, courteous, profes More

by tomzender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Biers
November 03, 2016

Extra Kudos to Gary Kravetz Dear Right Honda, Last week I had the pleasure of leasing a new 2016 Honda Fit EX from Gary Kravetz. He was prompt, courteous, efficient, handled the More

by tomzender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2016

My situation was made right I purchased a 2016 Civic from this dealership. It all started when my dad said he only wanted to do business with Right Honda since he and his wife ha More

by doesntmatter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory F and JC, Darrel Deak
Oct 25, 2016 -

Right Honda responded

Hello Sir, I am sorry for the experience that you encounter. I have spoken to both Cory and JC and they made the mistake of not communicating the fact that it was the same vehicle that our Service Dept. checked out and made sure it was 100% before it was sold to you. If Cory would of been here, (it was his day off) I am sure that it would not have happen and the whole experience would of been different. We do focus on customer satisfaction and go beyond to make sure we get it done right. As far as the dashmat, it is here. The dashmats are specially done by a third party company and I do not know why it took so long to get it done. I will also authorize a full tank of gas for your vehicle as well as free oil change. Please feel free to contact me at pjarnal@righthonda.com or call me at 480-778-2514. Once again, I am sorry for the mistakes that we made. PJ Arnal Internet Director Right Honda 480-778-2514

Oct 25, 2016 -

doesntmatter responded

Hello PJ, I appreciate your response, however I believe some of the comments you made are either based off of assumptions or misinformation from your sales person. Either way, I think that it needs to be cleaned up before it escalates even further. When test driving the vehicle and hearing the noises that came from under the vehicle, we were very specific in saying that we did not want that vehicle. That was the entire reason of taking a picture of the VIN before leaving. I was promised, along with my dad and step-mother, that Cory would have a different vehicle the next day. How else would I know that the one he got was from Chandler, and the one he told me he went and got that day was supposedly in Avondale? When I talked to Cory, he clearly sated "I went and got the other vehicle this morning, and it is waiting for you at the dealership. It does have a few more miles on it, but that is because the other dealership is a little further away." To me, that is not a misunderstanding due to Cory having the day off. Cory clearly knew that we were not interested in having the other vehicle. I understand that you are trying to help, and it may even be your job to go through and reply to these. My advise would be to have all of the facts before replying. I have asked for a sit down with Darrel, the GM next week. I am going to try this before escalating up to Honda Corporate. I hope that Darrel makes time to meet with me and my father. As a manager of a team myself, I understand that you want to have your employees back. And Cory was a nice guy. I just felt lied to. And again, someone was supposed to call me when the dash mat came in. I still have yet to receive a phone call. For a company, or a location, that prides itself on top notch customer service, I dont see it. I am a Customer Service Manager in my current role, and pride myself in top notch customer service. If I tell someone I am going to call them, I am going to call them. I am not going to notify them on a rebuttal for a poor survey. I hope you can understand how all of this has made me feel as a "valued" customer. Feel free to reach out to me. Hopefully your GM, Darrel, sets aside time to meet with me and my father next week. Thanks.

October 25, 2016

Best customer service around! Not your typical car dealer. They work with you in a relaxed manner. They make buying or leasing a vehicle very easy and work within your range of nee More

by Cmccully35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Thorpe
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