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Rick Weaver Buick GMC Truck

Erie, PA

4.6
67 Reviews

714 W 12th St

Erie, PA

16501

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Showing 67 reviews

January 29, 2025

Have bought from this dealership for 30 years. Stopped in to make an appointment for a check engine light and an oil leak. Told it would be three weeks before the appointment date. Took truck in n More

by bebefd
Recommend Dealer
No
Employees Worked With
Beth Weaver
Feb 01, 2025 -

Rick Weaver Buick GMC Truck responded

Hi, Thank you for your loyalty over the past 30 years—we truly appreciate your continued trust in our dealership, but we’re very sorry to hear about your recent experience and understand how frustrating it must have been to wait for an appointment, only to face further delays. As demand for service has increased, we’ve been working hard to accommodate all our customers as efficiently as possible while maintaining the quality of care you expect. That said, we sincerely regret any inconvenience this caused you. We’d love the opportunity to make this right. We'll be in contact with you soon, so we can work on a solution that meets your needs. Thank you for your business, and we hope to restore your confidence in our service team.

January 17, 2025

I had an appointment for 8:30, took 2 hours for oil change and inspection. More

by Buddy
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 21, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for the feedback, Buddy! We appreciate your patience during your appointment. We're glad you had a positive experience overall. We'll work on improving our timing to make your next visit even smoother. Looking forward to seeing you again!

January 15, 2025

The Service Department is fantastic…. .always providing world class service. Doc and Blake were awesome!!! More

by Bic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DePaul, Beth Weaver
Jan 16, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for the awesome feedback, Bic! We're thrilled to hear that you had a fantastic experience with our Service Department. The team will truly appreciate the kind words, and we’re committed to maintaining that world-class service for all our customers!

January 01, 2025

This is the first time purchasing a Buick. Wonderful experience working with Greg Baney and the rest of the staff. More

by rsmrowe
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Greg Baney, Ashley Alfieri
Jan 02, 2025 -

Rick Weaver Buick GMC Truck responded

Thanks for sharing your wonderful experience! Enjoy your new ride, and we look forward to serving you again in the future!

December 17, 2024

Absolutely a terrific first experience with this dealership. I honestly can't wait for the next one More

by Jeb555.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Carter
Dec 18, 2024 -

Rick Weaver Buick GMC Truck responded

Thanks, Jeb! We’re thrilled to hear you had a fantastic first experience with us. We can’t wait to welcome you back for your next visit! Your enthusiasm means a lot to our team.

December 11, 2024

Vehicle went in for transmission issue, came back worse, told it was turbo charger, they replace it and under 24 hours later engine light came on, went back to them, told it was oil in inter cooler, charged More

by slinky814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 06, 2025 -

Rick Weaver Buick GMC Truck responded

Hi there, We regret to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. At Rick Weaver, we strive to provide the highest level of service, and it’s clear that we fell short in meeting your expectations. In order to address this situation promptly, we would like to review your vehicle's service history in detail and ensure that all necessary actions are taken to resolve your concerns. We'll be in touch soon to discuss this further and work toward a resolution. Thank you for bringing this to our attention.

December 01, 2024

They quickly diagnosed the problem and were even able to get us in sooner than expected. They have a great team, who is so knowledgeable and have always been extremely helpful. More

by michelledalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Weaver
Dec 02, 2024 -

Rick Weaver Buick GMC Truck responded

Thank you for your fantastic feedback! We're happy that our team's expertise and efficiency made a difference for you. Your satisfaction is our priority, and we’re here to help whenever you need us.

November 14, 2024

AWESOME experience is the only word needed ! A super honest team with fast knowledgeable staffing. More

by kennyz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Burton, Beth Weaver
Nov 15, 2024 -

Rick Weaver Buick GMC Truck responded

We’re so glad to hear you had an awesome experience! Our team prides itself on honesty and quick, knowledgeable service. Your feedback means a lot to us and motivates us to keep delivering the best. Thanks for sharing your thoughts!

October 14, 2024

As always, top notch service! ! I’ve bought new GM vehicles from Ron Agnew for over 40 years!! More

by Sjacksonusa87
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ron Agnew. , Beth Weaver
Oct 15, 2024 -

Rick Weaver Buick GMC Truck responded

Thank you! We truly appreciate your loyalty and are thrilled to hear you’ve consistently had a great experience with us over the years. Your support means the world, and we look forward to serving you for many more to come!

October 14, 2024

I went to this dealership looking for a different car, but they were great in finding a car that was perfect for me! They were very knowledgeable, attentive & helpful! More

by dart312
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Pfister & the nice girl who did the paperwork
Oct 15, 2024 -

Rick Weaver Buick GMC Truck responded

Thanks for the fantastic review! We're thrilled to hear you found the perfect car with our team's help. Our goal is to ensure every customer has a great experience, and your feedback means a lot to us. Enjoy your new ride!

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