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Rick Hill Imports, Inc. - Service Center

Kingsport, TN

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186 Reviews

186 Reviews of Rick Hill Imports, Inc. - Service Center

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April 29, 2021

Quick and easy check in, Jenny always wonderful. B service in and out in lees than 2 hours. Clean waiting area and fresh coffee. . Good technician More

by cudaking00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
April 16, 2021

Jeff the service manger did an outstanding job on meeting my needs. Highly recommend this dealership! Very personalized service and very pleasant experience. Bravo Keep it up! More

by jhorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wilson
April 15, 2021

They did exactly what was estimated. Provided a 2021 GLE 350 loaner which I enjoyed the new car experience again. Service underwriter was courteous and handled everything in professional manner. Susan your More

by Tom0650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan, Greg
April 01, 2021

Jenny is wonderful! She figured out what service my car needed, and scheduled the service AND gave me a car to drive while mine was being serviced. More

by pointer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Gardner
March 31, 2021

Jenny and Susan are both a pleasure to work with. They understand the vehicles and get you in and out promptly. Both are an asset to the dealership More

by cudaking00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan and Jenny
March 27, 2021

As usual, I was treated with respect. I have never been in a situation to buy the car of my dreams (Mercedes Benz) and certainly not have it serviced at an MB Dealer. But thanks to you guys, all this is More

by jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The older guy that greets customers in the service department. Didn't catch his name.
March 19, 2021

Service desk was very friendly, professional and helpful. Christa did a nice job with my service order. Waiting room and restroom was clean and comfortable. More

by avabeagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa
March 12, 2021

the lady at the front desk is amazing, great service, great attention, I was asking about a problem with the interior of my vehicle and she gave me options More

by erlanm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry IDR
March 10, 2021

I brought my car in for a recall, very friendly service and they got me in and out in no time. I will definitely bring my car in again for service More

by tarheel08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa
February 27, 2021

The lady upfront (Jenny) was really super and helped with communication to the technician in back so my service was very good this time with good communication. More

by Rusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
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