Rick Hill Imports, Inc. - Service Center
Kingsport, TN

186 Reviews of Rick Hill Imports, Inc. - Service Center
service department the service department was very nice and professional. I had a great experience. I will recommend to all my friends for new purchases and services the service department was very nice and professional. I had a great experience. I will recommend to all my friends for new purchases and services More
Factory recall Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a g Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a good experience. More
Everyone was very friendly and professional I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we were comfortable while we waited More
Service work - annual oil change Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then perfor Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then performed under warranty & results explained. Car was clean when work was completed. More
Service on X5 Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle could be picked up. Vehicle was washed, vacuumed and ready to go when I got to the dealership. Could not ask for any better caring people or service. More
Great service Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs wi Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs with the vehicle. More
Prompt and excellent service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service record, and set me up for the service. Work was completed in a reasonable time. More
Worked hard and really cared about my vehicle service People are always excellent in their communication and try very hard to provide the best service that they can. They were friendly, patient and persev People are always excellent in their communication and try very hard to provide the best service that they can. They were friendly, patient and persevering in their service. More
beyond the call to help Very friendly and knowledgeable..Nice clean facility. friendly helpful employees I would recommend this service department. Only thing I did"t like wa Very friendly and knowledgeable..Nice clean facility. friendly helpful employees I would recommend this service department. Only thing I did"t like was length of time to get the appointment. More
it was a good experiene I was able to get an appointment in a timely manner and job was completed in a timely manner. I especially like dealing with Jenny!!! I was able to get an appointment in a timely manner and job was completed in a timely manner. I especially like dealing with Jenny!!! More