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Rick Hill Imports, Inc. - Service Center

Kingsport, TN

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186 Reviews

186 Reviews of Rick Hill Imports, Inc. - Service Center

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September 19, 2019

service department the service department was very nice and professional. I had a great experience. I will recommend to all my friends for new purchases and services More

by kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
September 19, 2019

Factory recall Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a g More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway Jeff Wilson
September 16, 2019

Everyone was very friendly and professional I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan and Jenny
September 14, 2019

Service work - annual oil change Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then perfor More

by Beamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
September 09, 2019

Service on X5 Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle More

by Chuck318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway, Steve Wagner
September 07, 2019

Great service Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs wi More

by bh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa
September 06, 2019

Prompt and excellent service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service More

by codger41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
September 02, 2019

Worked hard and really cared about my vehicle service People are always excellent in their communication and try very hard to provide the best service that they can. They were friendly, patient and persev More

by JeffersonJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know
August 30, 2019

beyond the call to help Very friendly and knowledgeable..Nice clean facility. friendly helpful employees I would recommend this service department. Only thing I did"t like wa More

by jimed438
Recommend Dealer
Yes
Employees Worked With
Jeff
August 24, 2019

it was a good experiene I was able to get an appointment in a timely manner and job was completed in a timely manner. I especially like dealing with Jenny!!! More

by love my Mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
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