Rick Hill Imports, Inc. - Service Center
Kingsport, TN

186 Reviews of Rick Hill Imports, Inc. - Service Center
BMW Service Jeff took great care of me as my service representative. I appreciated Rod getting to work and picking me up again later in the day so that I could g Jeff took great care of me as my service representative. I appreciated Rod getting to work and picking me up again later in the day so that I could get my car. Rod has a great personality. More
oil change Jeff got me checked in immediately before the thunder storm hit. My oil change was done quickly so I didn't have to wait too long. Shannon helped w Jeff got me checked in immediately before the thunder storm hit. My oil change was done quickly so I didn't have to wait too long. Shannon helped with a problem with my radio and should be getting back to me. Everyone was very helpful and friendly. More
I came in unannounced with a unique issue. Jenny knew exactly what it was gave me a loaner car so we can go have lunch and when we came back the car was ready to be picked up. As usual, excellent service exactly what it was gave me a loaner car so we can go have lunch and when we came back the car was ready to be picked up. As usual, excellent service. More
Changed oil I have been using this dealership since 2002 and am very pleased with the service. My Mercedes was bought at this dealership and I will come back when I have been using this dealership since 2002 and am very pleased with the service. My Mercedes was bought at this dealership and I will come back when I need a newer car. More
Pleased! Had a repair to my BMW and the Service Advisor, Jeff, was awesome. He went over and beyond for me, the customer. People like him is what will keep me Had a repair to my BMW and the Service Advisor, Jeff, was awesome. He went over and beyond for me, the customer. People like him is what will keep me coming back. More
Very courteous and professional. Helped me have a tire sensor recalibrated rather than just replacing it. I appreciate their honesty. Would definitely use their services again! sensor recalibrated rather than just replacing it. I appreciate their honesty. Would definitely use their services again! More
Service Experience at Rick Hill Imports In all my service experiences I have been treated with utmost respect and Jenny, Susan and Greg have been most helpful in taking care of my issues and In all my service experiences I have been treated with utmost respect and Jenny, Susan and Greg have been most helpful in taking care of my issues and answering questions I might have about the service activities. They always assign service times that fit my schedule and make every effort, in spite of rush conditions periodically, to keep the times they assign to me and complete my service needs when they say they will. It is a pleasure to work with them. I would recommend them to others. More
Outstanding Dealership Rick Hill Imports is an Outstanding Dealership. Everyone in the dealership is an honest, hardworking , southern individual with YOUR interest at heart Rick Hill Imports is an Outstanding Dealership. Everyone in the dealership is an honest, hardworking , southern individual with YOUR interest at heart. I always enjoy the trip for service or purchases. More
Service Dept Made an appointment for an oil change and a recall. Dropped my car off the day before and was given a loaner car. That is a great thing. Car was do Made an appointment for an oil change and a recall. Dropped my car off the day before and was given a loaner car. That is a great thing. Car was done on time, I was called and emailed that my car was ready. Got to the dealership and got my freshly washed car back. Super service. More
Always excellent service I have purchased vehicles and serviced vehicles with Rick Hill for many years now. Always great service! Knowledgeable and friendly staff always make I have purchased vehicles and serviced vehicles with Rick Hill for many years now. Always great service! Knowledgeable and friendly staff always make sure you’re taken care of. More