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Rick Hill Imports, Inc.

Kingsport, TN

3.9
260 Reviews

861 E Stone Drive

Kingsport, TN

37662

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Showing 260 reviews

February 27, 2021

The lady upfront (Jenny) was really super and helped with communication to the technician in back so my service was very good this time with good communication. More

by Rusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny
February 26, 2021

Excellent service purchasing my luxury vehicle. Steve York , my salesman, went above and beyond. He provided excellent and courteous service. He responded immediately by phone and text even on his day o More

by sharonmccray272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve York
February 16, 2021

Both Christa and were very friendly and helpful. They explained what I needed done and what the cost would be to complete everything. Work was done promptly and everything was completed correctly. More

by carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa and Sam
February 11, 2021

i do not know what oem branded parts are 25 words i am tired of typing go away my questions regardin recall were not answered More

by jimmerb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know
February 10, 2021

Great Friendly Service always professional, follow up on appointments and as well as a call to let me know my service was complete and what was done More

by MyGT350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
February 10, 2021

Christa Holloway is the greatest service manager I have ever dealt with. She is very courteous and seeks to understand the issue. Customer focused. Pleasurable. More

by Markinkpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
January 30, 2021

Was very pleasant and professional, would recommend to anyone! Great, Great, Great, Great, Great Dealership!!! Exactly as you would expect from an upscale dealership anywhere!!! More

by gvstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven York
January 29, 2021

The young lady at the desk, Christa was extremely nice. I had scheduled an oil change and was told it was time for a break flush, but was a little confused when I got my bill because it says I requested it, More

by Debby.Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
January 26, 2021

Appointment was timely, easier to do on the phone than on line. The communication with Christa was timely. The repair work was done on time and at the price quoted. Thank you. More

by EdandTeresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa
January 24, 2021

I had to have a 4pm appt. They got my X3 right in and got the oil changed promptly. This is the 1st time they didn’t wash my vehicle, but the late appt was most likely the reason. Understandable. More

by kbalzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
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