Rick Hill Imports, Inc.
Kingsport, TN
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They did exactly what was estimated. Provided a 2021 GLE 350 loaner which I enjoyed the new car experience again. Service underwriter was courteous and handled everything in professional manner. Susan your 350 loaner which I enjoyed the new car experience again. Service underwriter was courteous and handled everything in professional manner. Susan your the best! More
Jenny is wonderful! She figured out what service my car needed, and scheduled the service AND gave me a car to drive while mine was being serviced. needed, and scheduled the service AND gave me a car to drive while mine was being serviced. More
Rick Hill Imports is an excellent dealership. My experience was very positive because everyone was helpful and very knowledgeable. I look forward to receiving support and service in the future as n experience was very positive because everyone was helpful and very knowledgeable. I look forward to receiving support and service in the future as needed. More
As soon as my wife saw the GLE350 in the showroom, I knew I was in trouble. Thanks to Hunter, Mike and Scott, the trading process was very easy. I was given a fair, upfront price without all of the hassle I was in trouble. Thanks to Hunter, Mike and Scott, the trading process was very easy. I was given a fair, upfront price without all of the hassle other dealers put you through. They make the buying process easy and are very helpful with any questions. Also, they don’t charge any dealer doc fees like most of the other car dealers do. The main thing though is the genuine caring, respect and true friendship that everyone at Rick Hill Imports shows to me and my family. I also know that if an issue or problem comes up after the sale, Hunter and Mike will do all that they can to make you happy. More
Jenny and Susan are both a pleasure to work with. They understand the vehicles and get you in and out promptly. Both are an asset to the dealership understand the vehicles and get you in and out promptly. Both are an asset to the dealership More
As usual, I was treated with respect. I have never been in a situation to buy the car of my dreams (Mercedes Benz) and certainly not have it serviced at an MB Dealer. But thanks to you guys, all this is in a situation to buy the car of my dreams (Mercedes Benz) and certainly not have it serviced at an MB Dealer. But thanks to you guys, all this is possible. That means everything. More
I brought my BMW in for an airbag recall. When I made my appointment, I asked the Service advisor what was the best time to come because I was going to wait on the car. She told me 1:30 and I made the appoi appointment, I asked the Service advisor what was the best time to come because I was going to wait on the car. She told me 1:30 and I made the appointment. I arrived a few minutes early, checked in and went to the waiting area. Within 10 minutes they had taken my car into the shop. Imagine my surprise when at about 2:45 my car pulls up outside!! I was very pleased and told the service advisors how much I appreciated the excellent service! More
Service desk was very friendly, professional and helpful. Christa did a nice job with my service order. Waiting room and restroom was clean and comfortable. Christa did a nice job with my service order. Waiting room and restroom was clean and comfortable. More
the lady at the front desk is amazing, great service, great attention, I was asking about a problem with the interior of my vehicle and she gave me options great attention, I was asking about a problem with the interior of my vehicle and she gave me options More
I brought my car in for a recall, very friendly service and they got me in and out in no time. I will definitely bring my car in again for service and they got me in and out in no time. I will definitely bring my car in again for service More