Rick Hill Imports, Inc.

New Purchase Kathy and Scott were excellent to work with. This was not our first purchase with this dealership and each time the experience has been very good. Kathy and Scott were excellent to work with. This was not our first purchase with this dealership and each time the experience has been very good. More

Excellant in all respects. Work done correctly and promptly. Car returned washed and looked like brand new. Always a pleasure to deal with Jenny and Greg over sixteen years of g Work done correctly and promptly. Car returned washed and looked like brand new. Always a pleasure to deal with Jenny and Greg over sixteen years of good service. More

Excellent Great from start to finish. Very courteous capable tech and service managers and advisers. The dealership is clean and located well. I would advise a Great from start to finish. Very courteous capable tech and service managers and advisers. The dealership is clean and located well. I would advise anyone to visit these folks. More

Clean and comfortable environment while waiting. My service was scheduled promptly and my vehicle service was begun immediately. My wait was comfortable and in a clean, attractive environment. The pe My service was scheduled promptly and my vehicle service was begun immediately. My wait was comfortable and in a clean, attractive environment. The personnel was courteous and informed. I was offered the wiper blades that had been offered on line. I appreciate the service. Jack Butterworth More

Battery Gone Dead My husband and I were out running errands and between errands the car wouldn't start. We called Greg and he sent "Roadside Assistance" to our rescue. My husband and I were out running errands and between errands the car wouldn't start. We called Greg and he sent "Roadside Assistance" to our rescue....It was our car battery. The mechanic, Stephen, had a new battery for us. He was very polite and went right to work, efficiently replacing the battery . Rick Hill has the best service department around. Greg and Jenny are the BEST! More

Annual service on our E350 4matic First, the personnel in the Service Department that handle the incoming applications could not be more helpful and understanding. Even the smallest d First, the personnel in the Service Department that handle the incoming applications could not be more helpful and understanding. Even the smallest detail we ask for is promptly carried out. Greg, Jenny and Susan are most personable and courteous and continually follow up on any serious or potential serious problems our benz could be going through. The E350 has given us very dependable service and in most part due to the quality service received at Rick Hill Service. Thanks folks, we appreciate your help so very much. Wayne & Gaynell Smith More

Great experience having my Mercedes serviced Overall service staff are great to work with. They keep you updated in a timely manner. Mercedes service does an excellent job. The clerical staff Overall service staff are great to work with. They keep you updated in a timely manner. Mercedes service does an excellent job. The clerical staff is friendly, professional, courteous and also keeps you updated on the service. More

Exceptional Service Great service and very friendly staff. Greg is always great and would not take my cars anywhere else for service! Truly exceptional service! Highly Great service and very friendly staff. Greg is always great and would not take my cars anywhere else for service! Truly exceptional service! Highly recommend! More

Courteous! Your dealership is always very courteous and most helpful in a timely manner. Thank you, Mr. Woods for going over my Bluetooth and Navigation setting Your dealership is always very courteous and most helpful in a timely manner. Thank you, Mr. Woods for going over my Bluetooth and Navigation settings. You were most helpful. More

Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have the the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon! More