Rick Hill Imports, Inc.
Kingsport, TN
Filter Reviews by Keyword
By Type
Showing 260 reviews
Service Dept Made an appointment for an oil change and a recall. Dropped my car off the day before and was given a loaner car. That is a great thing. Car was do Made an appointment for an oil change and a recall. Dropped my car off the day before and was given a loaner car. That is a great thing. Car was done on time, I was called and emailed that my car was ready. Got to the dealership and got my freshly washed car back. Super service. More
Always excellent service I have purchased vehicles and serviced vehicles with Rick Hill for many years now. Always great service! Knowledgeable and friendly staff always make I have purchased vehicles and serviced vehicles with Rick Hill for many years now. Always great service! Knowledgeable and friendly staff always make sure you’re taken care of. More
service department the service department was very nice and professional. I had a great experience. I will recommend to all my friends for new purchases and services the service department was very nice and professional. I had a great experience. I will recommend to all my friends for new purchases and services More
Factory recall Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a g Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a good experience. More
Wonderful experience We had a great experience buying our second x5 from Hunter Locke at Rick Hill BMW. Hunter took plenty of time with us and went the extra mile to take We had a great experience buying our second x5 from Hunter Locke at Rick Hill BMW. Hunter took plenty of time with us and went the extra mile to take care of us! More
Everyone was very friendly and professional I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we were comfortable while we waited More
Service work - annual oil change Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then perfor Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then performed under warranty & results explained. Car was clean when work was completed. More
Service on X5 Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle could be picked up. Vehicle was washed, vacuumed and ready to go when I got to the dealership. Could not ask for any better caring people or service. More
Great service Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs wi Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs with the vehicle. More
Prompt and excellent service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service record, and set me up for the service. Work was completed in a reasonable time. More