Rick Hill Imports, Inc.
Kingsport, TN
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Very efficient service! Took car in to have looked at due to strong smell of gas. Greg always willing to go above and beyond. Had fuel pump leak, gave me a car to drive home, Took car in to have looked at due to strong smell of gas. Greg always willing to go above and beyond. Had fuel pump leak, gave me a car to drive home, had fuel pump overnighted, called next day to come pick up. Outstanding service being I had no appt. More
Very good service I have been using this service department since 2005 and I have never had any issues with them. I always get in and out fairly quickly, unlike the oth I have been using this service department since 2005 and I have never had any issues with them. I always get in and out fairly quickly, unlike the other service dept that I take my Ford to. It really helps to have an appointment. More
Excellent Service and Sensitivity to Customer Concerns For the third time this year, I have received excellent service from this dealership. My first visit was for some recall work, but my second and thir For the third time this year, I have received excellent service from this dealership. My first visit was for some recall work, but my second and third visits were due to car problems. The entire staff was very helpful, sensitive to my concerns, and explained my car issues in an understandable manner. More
BMW 5 Series Service Excellent and prompt service. Started as a routine service, oil change, etc., but technician found a cracked part that was covered under warranty. P Excellent and prompt service. Started as a routine service, oil change, etc., but technician found a cracked part that was covered under warranty. Problem fixed at no charge. I trust the service shop. More
Service My husband brought my car in for squeaky brakes. He told me the service was excellent. The brakes are still squeaking, so he will have to bring it b My husband brought my car in for squeaky brakes. He told me the service was excellent. The brakes are still squeaking, so he will have to bring it back. I'm sure they will be just as kind and professional when he brings it back. More
Service The service is always great.There seems to always be a willingness to help. The personnel I dealt with was very knowledgable and savvy about issues. The service is always great.There seems to always be a willingness to help. The personnel I dealt with was very knowledgable and savvy about issues. More
I do not normally write reviews, but I am choosing to this time to compliment the entire staff at Rick Hill for an excellent car buying experience! Steve York was a pleasure to work with as my advisor an this time to compliment the entire staff at Rick Hill for an excellent car buying experience! Steve York was a pleasure to work with as my advisor and my interactions with Stephanie, Kent, and Mike helped to make my transaction much easier and pleasant. I strongly recommend Rick Hill BMW for your new and preowned vehicle needs! More
Excellent service & best dealership the staff was very friendly and willing to listen and get my concerns and issues taken care of in a timely manner, also very well trained and knowledg the staff was very friendly and willing to listen and get my concerns and issues taken care of in a timely manner, also very well trained and knowledgeable about things, plus very easy to communicate with, overall best service i have had so far since i’ve opened my car. recommend them 100% and look forward to dealing with them again when needed More
Service and Sales Great place to have vehicles serviced and also to purchase a vehicle. Great people.! Warm hearts ! Would make great neighbors ! I switched from Le Great place to have vehicles serviced and also to purchase a vehicle. Great people.! Warm hearts ! Would make great neighbors ! I switched from Lexus to BMW !!! More