Rick Hill Imports, Inc.

Always great service and exceptional safety and cleanliness during this challenging time. Very pleasing attitudes and atmosphere. Thanks for the extra effort to everyone at Mercedes Kingsport cleanliness during this challenging time. Very pleasing attitudes and atmosphere. Thanks for the extra effort to everyone at Mercedes Kingsport More

BMW X3 My wife loved the 2020 X3 and particularily the people at RickHill led by Mike Frazier. This is third car she has bought from the dealer. They always My wife loved the 2020 X3 and particularily the people at RickHill led by Mike Frazier. This is third car she has bought from the dealer. They always go the extra mile for you. Very price competitive. More

Walk In We were a walk in yesterday. We didn't have too bad of a wait and we were on our way. My husband really enjoyed looking at some of the Porsches in We were a walk in yesterday. We didn't have too bad of a wait and we were on our way. My husband really enjoyed looking at some of the Porsches in the show rooms. More

Recall service and basic oil change done . The service and help was excellent . I appreciate the loan of a vehicle during the time the service took place. Thank you and help was excellent . I appreciate the loan of a vehicle during the time the service took place. Thank you More

Terrific Service! Rick Hill Imports does an incredible job of maintaining and servicing my very complicated Porsche Panamera Turbo-S eHybrid vehicle. Friendly, fast and Rick Hill Imports does an incredible job of maintaining and servicing my very complicated Porsche Panamera Turbo-S eHybrid vehicle. Friendly, fast and efficient. They get my highest rating. All of his service departments, regardless of the brand of vehicle I have brought them, whether its my previous Mercedes AMG Black Series, or my wife's BMW X-5 or my Porsche have always been handled expertly, professionally and with the highest quality of service and their people are always a great pleasure. More

Experience w/ Service Personnel was top-notch! We appreciate the excellent, friendly treatment from Christa Holloway at the service desk. She went over and above to give us a great experience with We appreciate the excellent, friendly treatment from Christa Holloway at the service desk. She went over and above to give us a great experience with our first scheduled maintenance. We'd definitely give her high marks and would recommend Rick Hill Imports to anyone. More

50k service Service done in record time and to my complete satisfaction. This in spite of the coronovirus panemic! They are taking the proper precautions in th Service done in record time and to my complete satisfaction. This in spite of the coronovirus panemic! They are taking the proper precautions in this situation. More

Airbag Recall It was easy to schedule the service and it was completed in timely manner while I waited.Friendly and courteous staff. Comfortable waiting area. Appre It was easy to schedule the service and it was completed in timely manner while I waited.Friendly and courteous staff. Comfortable waiting area. Appreciated the complimentary wash. More

The upfront staff at Rick Hill Mercedes-Benz are very thorough and very nice but the service manager is very remote and unresponsive. My Mercedes is presently in for a repeat problem with the torque conv thorough and very nice but the service manager is very remote and unresponsive. My Mercedes is presently in for a repeat problem with the torque converter. In less than 60,000 miles they are now replacing the second torque converter with number three and I cannot get the service manager to answer the phone or to call me back with a status, I am not pressuring them to do the work quickly, I only wanted to know if they had found the issue that is causing this repeat failure. Twice last week I called for status and was told each time that the service manager was going to call me and he did not and over the weekend I did an online chat and was told once again that they would respond and they haven’t. With the cost of service on my car, although I really like it, I will likely sell or trade for another brand after this repair is completed. More

Great first offer and helpful in finding the car we wanted Sales staff was knowledge and if we had a question he did not know he found the answer. Very helpful in finding the car equipped the way we wanted it Sales staff was knowledge and if we had a question he did not know he found the answer. Very helpful in finding the car equipped the way we wanted it and it even had a drop box which we did not want. More