Rick Hill Imports, Inc.
Kingsport, TN
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Always a pleasure to visit my friends & business family at Rick Hill Imports. Since 1977 Thank you Thank you Thank you Thank you Thank you. at Rick Hill Imports. Since 1977 Thank you Thank you Thank you Thank you Thank you. More
Great experience from the time We walked into the showroom until we departed with a new BMW. Great friendly, courteous and comfortable process, Great manager, sales associate and staff, showroom until we departed with a new BMW. Great friendly, courteous and comfortable process, Great manager, sales associate and staff, More
Great service experience I had an 8:00am appointment and they were ready for me and went through the services my car needed. I waited for my car and it was ready in about two I had an 8:00am appointment and they were ready for me and went through the services my car needed. I waited for my car and it was ready in about two hours. They also did a great job washing it after the service. Hand washing..not a drive thru!!! More
I was treated with super courtesy and even tho it took over six hours to get the work done. I was taken to a place so that I could have lunch and do a little shopping and then picked up and brought back over six hours to get the work done. I was taken to a place so that I could have lunch and do a little shopping and then picked up and brought back to the dealership. I was also offered snack and something to drink. Everyone that I came in contact with was very professional and courteous. They also explained and showed me what my problems were. Thanks for great service. More
Rick Hill Imports is my Dealership of Record for years. From Porsche to BMW to Mercedes, Rick and his Staff are true Sales Service Professionals...!!! From Porsche to BMW to Mercedes, Rick and his Staff are true Sales Service Professionals...!!! More
Shannon was very professional and courteous to deal with. He went out of his way to make my wife and I feel comfortable.. We were not pressured into making a hasty decision and gave us time to discuss and c He went out of his way to make my wife and I feel comfortable.. We were not pressured into making a hasty decision and gave us time to discuss and consider. Other staff was also professional and courteous. I would recommend them to others interested in purchasing a BMW. More
The staff at Rick Hill Imports make you feel at home when you are there. The buying process was super easy and there is never any gimmicks or pressure. The staff is very helpful, answering any questions a you are there. The buying process was super easy and there is never any gimmicks or pressure. The staff is very helpful, answering any questions and taking the time to show you how to use and understand the features of your car. They don't charge any extra fees or have any hidden mark-ups. The customer service is first rate and the friendship is real. More
Air Bag update I scheduled an appointment for 10:00 a.m. I arrived 30 minutes early due to the lack of traffic. They took my car back for service at 9:40. The 45 I scheduled an appointment for 10:00 a.m. I arrived 30 minutes early due to the lack of traffic. They took my car back for service at 9:40. The 45 minute service was completed by 10:20. The car was completely clean. All the employees were very pleasant and offered refreshments. Thank you so very much. William and Carolyn Ricker. More
I am new to the BMW family and can't say enough about the service I received during my buying process. Hunter was very professional and easy to work with. Kent made the paperwork process painless. Jasmine service I received during my buying process. Hunter was very professional and easy to work with. Kent made the paperwork process painless. Jasmine taught me all the tips and tricks about my new vehicle. I would recommend this dealership to anyone that is purchasing a car. More
Well done Rick Hill Imports is where I have bought both of my BMWs. The one in question is my 2006 BMW 330i sedan which we bought brand new at the dealership i Rick Hill Imports is where I have bought both of my BMWs. The one in question is my 2006 BMW 330i sedan which we bought brand new at the dealership in December 2005. We were told "a BMW will run forever." Thanks to the service department at Rick Hill, this is ringing true. Almost 174K miles, the car is still to drive, dependale and still turns heads with its pearl white finish. I was concerned a couple of times in the recent appointments that a problem might derail the life of this beemer but each time, the problem turned out to be minor and off we went in the BMW. Service consultants have always been on top of the issues and helped us through the appointment, maintenance or problem. Sales people unfortunately keep trying to tempt us to buy a new BMW but we want to make their words ring true that this BMW will "run forever." :-) Seriously, why trade in a great car, one of the last of the 3 series made in Germany when it still runs like a beemer? Thank you for keeping us on the road in our 2006 BMW 330i. More