Rick Hill Imports, Inc.

I appreciate that they got me in for the upgrade I asked them to preform with short notice. My only negative was I felt the charge was excessive for what was done. them to preform with short notice. My only negative was I felt the charge was excessive for what was done. More

Hunter and his crew were great! Easy process from start to finish. I would recommend to anyone. They really go the extra mile. Highly recommended. to finish. I would recommend to anyone. They really go the extra mile. Highly recommended. More

Out of State but Needed Servicing I brought my 2017 GLC 300 in for service and was treated with the utmost courtesy. The service was completely quickly. In this age of COVID-19, all I brought my 2017 GLC 300 in for service and was treated with the utmost courtesy. The service was completely quickly. In this age of COVID-19, all of the staff and other customers wore masks, which I greatly appreciated, and the steering wheel and driver’s seat had been covered in removable plastic so that no else else was in physical contact with the things I would touch. Thank you for taking good care of my car...and of me! More

Always treated like family! I like Rick Hill Mercedes. I keep buying cars from them because of the excellent Service Department. The sales staff is good and knowledgeable, but th I like Rick Hill Mercedes. I keep buying cars from them because of the excellent Service Department. The sales staff is good and knowledgeable, but the Service Group keep me coming back! More

I live out of state but bought my 2020 Mercedes from Rick Hill imports. Since my service from the sales staff was so good I travel back to Rick Hill Imports for all maintenance needs. After having tried othe Hill imports. Since my service from the sales staff was so good I travel back to Rick Hill Imports for all maintenance needs. After having tried other dealerships I find that Rick Hill is the best! It’s worth the drive. More

Quick and personable service on a holiday weekend (Friday). I had some difficulty getting through via phone, but my experience was excellent once I was able to speak with someone on the phone. The level of ser I had some difficulty getting through via phone, but my experience was excellent once I was able to speak with someone on the phone. The level of service would have been five stars if I had been able to speak with someone more quickly. They definitely delivered in a very timely way with limited lead-way. More

This was my first time at Rick Hill Imports and I couldn’t have been happier. From the moment I walked in, my buying experience here was perfect. Everyone was extremely nice and helpful and Hunter wa couldn’t have been happier. From the moment I walked in, my buying experience here was perfect. Everyone was extremely nice and helpful and Hunter was so accommodating and professional. Will definitely be back! More

Jeff and his assistant were excellent. All work was very good. Thank you for the wonderful service to our BMW. The gentleman who cleaned our car did a wonderful job! good. Thank you for the wonderful service to our BMW. The gentleman who cleaned our car did a wonderful job! More

A dealer that treats customers as gown ups. After a sobering experience at another Mercedes-Benz dealership we were pleasantly surprised how we were treated at Mercedes-Benz of Kingsport. Th After a sobering experience at another Mercedes-Benz dealership we were pleasantly surprised how we were treated at Mercedes-Benz of Kingsport. The whole experience from the test drive through the purchasing process was easy and relaxed. At any stage in the process we were being listened to and the dealer responded to us instead of the other way around. We have no experience yet with the work quality (hence no stars), but if this sales process is an indication we look forward to have our car serviced there. We can only highly recommend this place. HL More

Had an oil service, recall on airbags and a tire fixed. Work was done timely, with no problems and at a fair price. They even washed the car. Good job. Work was done timely, with no problems and at a fair price. They even washed the car. Good job. More