Rick Hendrick Toyota Sandy Springs

Initially my experience was not so great, I had some issues with how the sales negotiations proceeded and how they handled a problem that I discovered with the car after a few weeks of ownership. Howeve issues with how the sales negotiations proceeded and how they handled a problem that I discovered with the car after a few weeks of ownership. However after a few trips back some phone calls, and working with the sales and service staff, I have found that they are extremely cooperative and willing to go to exceptional measures to make me a satisfied customer. The staff here is very professional, extremely courteous and willing to do what it takes to make me a satisfied customer. More

I bought a used lexus from sandy springs toyota after 2 months of shopping. My mechanic inspected the car before I took delivery of car. The car passed inspection and I liked the price and the salesmen so months of shopping. My mechanic inspected the car before I took delivery of car. The car passed inspection and I liked the price and the salesmen so I purchased the car. I will recommend dealer to friends and family More

We were looking to pay cash for a Prius this weekend. I called several dealers and made an appointment with Josh at Sandy Springs first thing Saturday. He was late for the appointment but then did a decen called several dealers and made an appointment with Josh at Sandy Springs first thing Saturday. He was late for the appointment but then did a decent job showing us the cars. He made an offer and we went home and did further research. Sunday we got him on the phone and ironed out the final issues. we were ready to buy, and he told us to come down and pick it up, the paperwork was being drawn up. Sadly, once we got there, he ignored us for 20 minutes and then said he had "good news and bad news." The bad was that he sold our car; the good was that he had two others that were 2K more! What is worse is that when we said to him very calmly that we felt this was dishonest,he flipped a lid and became aggressive with us, the potential customers!!!! His demeanor was very upsetting to us and absolutely unprofessional. I've never been treated like that and we are both very upset. We realize dealers and salespeople have their little tricks, but he was unkind and upset our entire weekend. It's not like we had nothing better to do than drive across town to purchase a car that he had already sold! The good news is that we found a very nice salesperson at World Toyota and are now happy owners of a prius. More

i am new in town. i just moved from dallas. i needed a car so i went to sandy springs toyota. i also went to a honda and nissan dealer. i bought a 4runner from sandy springs toyota because the sales staff car so i went to sandy springs toyota. i also went to a honda and nissan dealer. i bought a 4runner from sandy springs toyota because the sales staff made me feel good about my purchase. the facility is one of the nicest dealerships i have ever seen. i will be returning for service More

i bought atoyota van from sandy springs toyota. the van had all the features i wanted and they provided a carfax for the history. it took a bit longer to complete the transaction the i anticipated but when had all the features i wanted and they provided a carfax for the history. it took a bit longer to complete the transaction the i anticipated but when the deal was done we were very happy. i loved the people and i plan to buy my next car from them. More

i was abit concerned about past experiences in other dealerships but sandy springs toyota made the whole transaction smooth and easy. the price was the lowest. the dealer did not have the car i wanted b dealerships but sandy springs toyota made the whole transaction smooth and easy. the price was the lowest. the dealer did not have the car i wanted but they were able to delaer trade for the car and get the exact color......i would recomend them to anybody More

PLEASE NOTICE THE COMMENTS WRITTEN ABOUT THE SERVICE DEPARTMENT OF THIS DEALERSHIP. THEY ARE ALL BAD! NO DOUBT THESE PEOPLE ARE WEASLES! THESE MEN ARE VERY CRAFTY AND PLAY THE FRIENDLY GUY GAME AT DEPARTMENT OF THIS DEALERSHIP. THEY ARE ALL BAD! NO DOUBT THESE PEOPLE ARE WEASLES! THESE MEN ARE VERY CRAFTY AND PLAY THE FRIENDLY GUY GAME AT FIRST, BUT IF YOU DONT COME WELL ARMED AND KNOWEDGEABLE, THEY WILL TAKE YOUR MONEY AND RUN. I GOT SCAMMED INTO BUYING JUST 2 BREAK PADS FOR $70 MORE THAN WHAT I COULD HAVE GOTTEN 4 BREAK PADS FOR AT WITH A COMPETITOR. I WENT IN FOR ROUTINE SERVICE AND WAS TOLD IT WAS DANGEROUS TO LEAVE THE PREMISIS WITH THE STATE OF MY BREAK PADS IF I DIDNT GET THEM CHANGED THEN AND THERE. WHEN I LOOKED ONLINE ON MY COMPUTER IN THE LOBBY SHORTLY AFTER SENDING MY CAR IN FOR SERVICE, I REALIZED THAT COMPETITORS CHARGED SIGNIFICANTLY LESS. STEVE DEEGAN IGNORED MY REQUEST TO MATCH THE COMPETITORS PRICE- TOLD ME THAT THE PADS WERE ALREADY CHANGED AND PRETENDED TO GIVE ME "FREE LABOR" ON ANOTHER ITEM TO JUSTIFY IT. I HAD SOMEWHERE TO GO AND COULDNT BEAR THE HASSLE TO FIGHT IT AT THE TIME. WOMEN, PLEASE DO TONS OF RESEARCH BEFORE GETTING ANYTHING DONE TO YOUR CAR. DONT LISTEN TO THREATS AND NEVER LET THEM BULLY YOU INTO GETTING SOMETHING DONE ON THE SPOT. THIS IS OBVIOUS ADVICE BUT I REALLY THOUGHT THESE GUYS HAD MY BACK BECAUSE THEY WERE SO FRIENDLY. More

i have purchased 3 new toyotas from sandy springs toyota over the years and i have my cars serviced in their service dept. i love the fact that i am familiar with all the employees. there does not seem to b over the years and i have my cars serviced in their service dept. i love the fact that i am familiar with all the employees. there does not seem to be much turnover at the dealership. i did have a issue in the body shop but the general mananger got involved and he made everything good. overall i would recomed this dealership More

I had been cheated by Dave Berg & Ansley Johanson. I I had been cheated by Dave Berg & Ansley Johanson. I paid 7500$ as downpayment. Dave was suppose to apply for 9000$ loan. With out my knowledge I had been cheated by Dave Berg & Ansley Johanson. I paid 7500$ as downpayment. Dave was suppose to apply for 9000$ loan. With out my knowledge they had applyed for 5 year warrenty and applyed for 13500 loan. When I canceled the warrenty i lost 450$. Its really really bad. Cheating innocent people like me. run away from this guys. More

Worst experience have ever had dealing with a car dealership. Our salesperson had us come in on two seperate occasions with an agreed upon amount, in writing, and tried to bait and switch the price o dealership. Our salesperson had us come in on two seperate occasions with an agreed upon amount, in writing, and tried to bait and switch the price on us. The last time we left the dealership the salesperson shot us a bird. We bought a car from this dealership 6 years ago and have had it serviced there for the last 6 years. Clearly, we will never set foot in Sandy Springs dealership again. The lack of professionalism and the lack of business ethics was shocking. More