Rick Hendrick Toyota Sandy Springs

Me and my family were here a few days ago looking for a new car and we found the perfect fit in no time! Andrea Pereyra worked with us the whole entire time and was extremely patient, caring and did everyt new car and we found the perfect fit in no time! Andrea Pereyra worked with us the whole entire time and was extremely patient, caring and did everything in her power to find my family the perfect car. I am extremely satisfied with her and Toyota Sandy Springs. It was so nice working with a woman who seemed to have experience and I could relate to personally, I have never had such a good experience at a car dealership before! The prices were wonderful and every one there was a pleasure to work with, I highly recommend Andrea Pereyra at Toyota Sandy Springs Dealership and I will be telling all my friends and family about her! More

My husband & I visited Sandy Springs Toyota to look at some SUV's we saw listed online. On arrival, we were greeted by a friendly, helpful salesman. Unfortunately, many of the SUV's listed on the web at some SUV's we saw listed online. On arrival, we were greeted by a friendly, helpful salesman. Unfortunately, many of the SUV's listed on the website were not at the dealership. My biggest problem with this dealership began during the negotiation process. My husband and I made an offer on a vehicle. The salesman left and returned with his manager. The sales manager was BEYOND rude. He was insulting, degrading, and condescending from the moment he sat down. Simple negotiation tactics include an offer and a counter-offer. However, the sales manager didn’t provide a counter-offer. He instead lectured us on what he perceived to be an inappropriate offer. The sales manager unnecessarily told us Clark Howard bought his cars from them due to their "great deals". He clearly assumed we weren’t intelligent enough to realize dealerships would offer fair prices to a nationally syndicated consumer reporter. Clark Howard had nothing to do with our car-buying process. We came to buy a car, not to be bullied into paying too much. Since our money is obviously not good at Sandy Springs Toyota, my husband and I will very gladly take it to any dealership that will respect our intelligence. More

I went there to repair my corrola Breaks. My car breaks were giving some whistling noise. After initial inspection Mr. Denial (service Manager) told me break pad need to change. and it will cost around $3 were giving some whistling noise. After initial inspection Mr. Denial (service Manager) told me break pad need to change. and it will cost around $300. I asked after break pad change will noise go away . he said yes sir 100%. I said ok go ahead and change. I waited there around 1 hr. They changed break pad and charge $287. after 2 days I was again getting same noise . I went there again and meet to Mr. Andy Phillips. He inspect and told me there is some problem with back break drums. and back drums need to replace, it will cost me around $600. But I will replace for you free of cost because you already got charge to repair breaks. So now we are not going to charge you. I got a very very good service and response from them. Breaks is really working awesome and now I am more than happy. Thanks to Mr. Andy Phillips, and Mr Denial. I would recommend every body to go Sandy Spring Toyota for Servicing. Thanks Neeraj kanthariya More

I have been going to this dealership for all my Toyota services since almost 2 years and after each service I had grown suspicious about the tire rotation not being done. This service is part of the prepa services since almost 2 years and after each service I had grown suspicious about the tire rotation not being done. This service is part of the prepaid maintenance list, it is also listed in the service list and the invoice that the dealership creates and also appears as ticked in the inspection paper received after the service. But as I said I was growing suspicious that the dealership is not doing it, I decided to number my tires before going in for the service. After the car came back from service, my suspicion was confirmed as the numbers on the tires were exactly the same as were before the car went in. The dealer did not rotate the tires although it was mentioned and charged for!! Now I am pretty sure that each and every time I went in for service, the tires were not rotated though the charge was collected. I believe this is called Cheating?? I did not expect this from a big dealer and leave the - from TOYOTA as it is a TOYOTA dealership. This is just one instance where I was able to catch and am not sure what different kind of such things are going on to earn money for unperformed tasks!! Definitely not returning back to this dealership and still doubtful if I should even go to any TOYOTA dealership in future?? More

I (with a friend) went to Sandy Springs Toyota, Georgia on Friday 12/16/2012 to look at a new Camry LE Silver. I have a signed contract for them to give us the Toyota Camry LE Silver VIN# 4T1BF1FK5cu636914 on Friday 12/16/2012 to look at a new Camry LE Silver. I have a signed contract for them to give us the Toyota Camry LE Silver VIN# 4T1BF1FK5cu636914 for $21,250 including 0 % financing for which we filled out a Credit Application. I even wrote out a check for $5000 as down payment on the deal. The dealership didn’t have the car so they asked us to come back on Wednesday (12/19/12) morning. I had already told everybody I was going to pick up the car, and I was totally excited. I showed up at the dealership and we see a car with 200+ Miles on it, a license tag from a dealership in Augusta, SC, grass on the carpet, coffee stains next to the cup holder, and stains on the driver seat. I test drove the car that I had already apparently purchased and was ready to go into finalizing the paperwork when the Sales Agent (Obinna) comes and tells us that he wants another $1000 to honor the original commitment. I tried to negotiate (AGAIN DESPITE A SIGNED AGREEMENT) with them agreeing to pay another $1000 only if they installed a back-up camera + other accessories which I need due to ongoing health issues with my spine. A very rude and obnoxious manager came up to me and with a raised voice told us why he can’t honor the deal telling us that he didn’t personally sign the contract (basically indicating that since he didn’t sign, he couldn’t be accountable for the contract). Finally as the discussion escalated with the rude manager we had to take our check and be forced out of the dealership. The complaint I have is regarding Sandy Springs Toyota refusing to honor a contract made in front of two witnesses and Obinna. We all agreed on the deal construct and Sandy Springs Toyota refused to honor it. The principle of the matter is that after a contract they wanted to sneak in another $1000 because I may seem harmless due to my physical disability; this is what I am most upset about other than the fact that I didn’t get a car. Obi is a good guy and knew what the rude manager was trying to do and avoided eye contact when the manager came out. More