Rick Hendrick Toyota Sandy Springs

Wild Ride! When you come to this dealership, ask for Frankie Perez! Even though there were some bumps along the way, his kindness, honesty, and and overall wond When you come to this dealership, ask for Frankie Perez! Even though there were some bumps along the way, his kindness, honesty, and and overall wonderful personality, is the reason we purchased a car. He was a pleasure to work with, and I would recommend him to any one who was looking to purchase a car. More

Buying is the easy part I couldn't ask for better service when I bought my new 2015 Avalon. Price was fair and the experience was fine. But buying is a one-time exercise and I couldn't ask for better service when I bought my new 2015 Avalon. Price was fair and the experience was fine. But buying is a one-time exercise and service is where I think a dealership gets truly defined. The routine servicing during the warranty period was performed fine but took hours of time irrespective of appointment. And anything remotely out of the ordinary -- say problems with Entune -- required leaving the car for the day. Today I took the car in for routine oil change with a $34.95 coupon sent to me as a customer. When I go to pay (after over an hour wait even with having an appointment) I'm charged $56.60 and I'm informed the fine print on the coupon set a limit of 5 quarts of oil and the Avalon takes 7 quarts. I'm also charged $1.14 for the oil filter gasket and an additional $4.37 for supplies and disposal. The service tech tells me with synthetic oil routine servicing is every 10,000 miles and "don't let anyone tell you otherwise." The new oil change reminder sticker on my window has me returning in 4,000 miles. When I buy a new car I want the same level of courtesy extended throughout the ownership experience, not only when I'm writing a big check. Lacking that my next purchase will be elsewhere. More

New Car I needed a new car, and Gunsea and Kelly were able to make that happen rather quickly. I was happy overall with service. I would purchase from this de I needed a new car, and Gunsea and Kelly were able to make that happen rather quickly. I was happy overall with service. I would purchase from this dealership again. More

2014 BMW 550i Susann and Sammy made this process very easy to work with. I would buy a new Toyota from here in the future. Thanks Rick Hendricks! Susann and Sammy made this process very easy to work with. I would buy a new Toyota from here in the future. Thanks Rick Hendricks! More

New truck Totally enjoyed the experience of buying at this dealership. Everyone there was friendly and helpful. Prices were better than anywhere else we looked. Totally enjoyed the experience of buying at this dealership. Everyone there was friendly and helpful. Prices were better than anywhere else we looked. Would recommend to anyone looking for a new vehicle. Ask for Susann Davis, she rocked our day! More

Leonard Lenard Taylor is an excellent person and salesman he went out his way (after closing hours) to bring me a battery to the hotel and help me change it Lenard Taylor is an excellent person and salesman he went out his way (after closing hours) to bring me a battery to the hotel and help me change it out after the sale! More

Unethical inexperienced staff Asst. Finance Manager Camden Frame is an employee the dealership does not need. Unethical and inexperienced. Employees like Mr. Frame indicate either Asst. Finance Manager Camden Frame is an employee the dealership does not need. Unethical and inexperienced. Employees like Mr. Frame indicate either a lack of training on the dealerships part or unethical behavior that is accepted by the dealership. More

Great Customer Service!!!! Excellent Customer Service, I would recommend anyone to this location, Great staff especially Susann Davis. She was very helpful of helping my Moms fi Excellent Customer Service, I would recommend anyone to this location, Great staff especially Susann Davis. She was very helpful of helping my Moms finding a Jeep for my Dad. Thanks. More

Exceptional dealer These folks know their cars and they know customer service. They were understanding and willing to work with me for as long as I needed to make my car These folks know their cars and they know customer service. They were understanding and willing to work with me for as long as I needed to make my car buying decision. They weren't pushy and worked with me for a very reasonable price. I'm very happy with the entire transaction. More

Easy and painless Susanne Davis was awesome sales person friendly, engaging and knowledgeable. She followed up with me and made sure all my questions were answered to m Susanne Davis was awesome sales person friendly, engaging and knowledgeable. She followed up with me and made sure all my questions were answered to my satisfaction. More