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Rick Hendrick Toyota Sandy Springs
Atlanta, GA
1,486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,486 reviews
July 13, 2018
Jabari duncan Congratulations Jabari Duncan great job helping my family with our new used lincoln mkz awesome presentation I will recommend you again to family and Congratulations Jabari Duncan great job helping my family with our new used lincoln mkz awesome presentation I will recommend you again to family and friends More
by TammyG
Employees Worked With
Jabari duncan
July 10, 2018
Car buying experience survey. This is a great place to buy dependable car. They will go out of their way to put in a car for that day. No matter what your credit score. I ha This is a great place to buy dependable car. They will go out of their way to put in a car for that day. No matter what your credit score. I have experienced this for myself on two different occasions now. I Jestina Awani. I am not making up any thing to impress you out there that are looking for good and honest people and reliable transportation. Go and try it for your self. More
by Transportation means
Employees Worked With
Julian walker
July 08, 2018
Great experience We had a great experience at Rick Hendrick they were super helpful and had a great selection. We especially loved having Rodney as our salesperson! We had a great experience at Rick Hendrick they were super helpful and had a great selection. We especially loved having Rodney as our salesperson! More
by Dfwaddell
Employees Worked With
Rodney Wright
June 06, 2018
Dead Sale They were very unprofessional with me and my family they tried to sell my daughter a car with a bad transmission but they lied and told us that the c They were very unprofessional with me and my family they tried to sell my daughter a car with a bad transmission but they lied and told us that the car was on recall and when we try to go and ask them what the problem was Nobody was available they kept giving us the runaround after they received our down payment no one was willing to help as well we’ve show back up for extra help is just like they were all just willing to get the money but there was no help in the unio nobody was available they kept giving us the runaround after they received our down payment no one was willing to help as well we’ve show back up for extra help is just like they were all just willing to get the money but there was no help in the end. So the car I purchase I went back and told them I don’t like their service they don’t communicate well they were very unprofessional and I went back and got my money and they end up being a day sale and I would never refer anybody to them at all. I want to Toyota and Stone Mountain told him all about my experience I had with Rick Hendrix in Sandy Springs they was able to work with me get me into two brand new cars with no problem I was there for approximately like 3 to 4 hours with no issues no problem they were all helpful so I would definitely prefer Toyota in some out over the one in Sandy Springs. I want to Toyota in Stone Mountain told him all about my experience I had with Rick Hendrix in Sandy Springs they was able to work with me get me into two brand new car with no problem I was there for approximately like 3 to 4 hours with no issues no problem they were all helpful so I would definitely prefer Toyota in some amount over the one in Sandy Springs Run run run More
by Twilk
Employees Worked With
Lee Crumpton, Lamar Love, and Brock was the salesman they all showed no empathy thumbs down for this team
May 03, 2018
Great customer service My Service advisor Mitch was great! He helped me correct a problem another shop kept having me come back for. I was seen late in the day on a Sunday f My Service advisor Mitch was great! He helped me correct a problem another shop kept having me come back for. I was seen late in the day on a Sunday for a diagnosis and had the parts in on Monday. Great, friendly service! Thanks! More
by Eka0900
Employees Worked With
Mitch Standfield
April 25, 2018
Great Buying Experience Louis Thompson did an awesome job. From the moment that I arrived, Louis made sure that everything went my way. Definitely ask for Louis for a Great Louis Thompson did an awesome job. From the moment that I arrived, Louis made sure that everything went my way. Definitely ask for Louis for a Great auto buying experience. More
by Patrickc8411
Employees Worked With
Louis Thompson III
April 23, 2018
RED FLAGS! I was car shopping over the weekend and found a listing I was interested in on Rick Hendrick’s Toyota website (in Sandy Springs). My husband called to I was car shopping over the weekend and found a listing I was interested in on Rick Hendrick’s Toyota website (in Sandy Springs). My husband called to confirm the car was still there and was transferred to Nojan. Nojan said that it wasn’t there but they had an identical one with all the same features and packages so we started our trip. On the way there(1 hour drive), Nojan sent us a pic of the other vehicle and I immediately caught onto the missing features. My husband pulled over to call him back to confirm that we were seeing it correctly (before wasting our time) and Nojan says “i sent you the wrong link... I have the one you originally called about as well... I have 2.” So we continue to drive to the dealership... and are greeted by Nojan when we pull up. We are told that they will sell the car to us even though someone put a non refundable deposit down. HUGE RED FLAG! As we are test driving the car and Nojan says “it was making a noise but we fixed the belt.” I pull out of the dealership and it’s driving very rough... plus making a noise. I turn around immediately. I look at the car and I’m disgusted by the condition of the interior/exterior. Nojan becomes very pushy. Starting from the exterior, Nojan says “I have a guy that can fix the scratches.” The interior was much worse... the leather seats were ruined and there was damage throughout. Nojan says “ I have a guy that can fix the leather and make it new looking... I’ve seen it with my eyes but you’ll have to do the deal first.” So he’s next asking me to do the deal without seeing what I’m getting... I refuse. I go to look in the very back and the seat is broke... that just added to the list. Nojan comes back and says “we can replace all the leather for $1650.” So I question “will it be the leather that the Lexus comes with originally?” He says “no but it will be black.. my friend is a artist but you have to buy it today.” By then my patience is thin.. I look at the other “identical” car that they have and it’a missing the features like I thought it was initially missing... patience is a little thinner by then. I drove an hour to see a piece of crap car and was lied to over & over again... plus they were going to sell a car that had a deposit on it. Red flags every where. We go inside to the show room for a minute and as we are in there Nojan proceeds to tell me “you must buy the car today or it will be gone... I can fix the leather for $1650 but you must buy the car now.” I had made it clear that it wasn’t what I wanted and now I was being told that I needed to do something. The most awful experience ever car shopping. What a disgrace to all Toyota dealerships! To top it off, we received a text message today about the car and then yesterday received calls why we didn’t do business there. It’s common sense... RED FLAGS!!!!!! More
by Nevershoppinghere
Employees Worked With
Nojan
April 12, 2018
Great Experience Aldair was helpful,knowledgeable and not pushy. He took the time to find me the best car at the best price! Thanks Aldair. Appreciate it!! Dave. Aldair was helpful,knowledgeable and not pushy. He took the time to find me the best car at the best price! Thanks Aldair. Appreciate it!! Dave. More
by Dave
Employees Worked With
Aldair
March 15, 2018
Predatory pricing on repairs Hendricks Sandy Springs Toyota deleted my earlier review. I"M BACK ! Avoid Hendricks Toyota in Sandy Springs ! I took my Toyota pickup in for a f Hendricks Sandy Springs Toyota deleted my earlier review. I"M BACK ! Avoid Hendricks Toyota in Sandy Springs ! I took my Toyota pickup in for a fuel pump. Their quote: Fuel pump- $600, plus $822 for 6 hours labor = total $1,422. Nicole Delaigle, Toyota's Service advisor, told me, "I should also have two engine seals replaced or my vehicle could catch on fire." She quoted an additional $2,255. GRAND TOTAL $3,677 In disgust, I paid another towing company to retow my pickup to a different auto repair service. They quoted me $475 for the fuel pump and only $157.50 for 1 1/2 hours labor. GRAND TOTAL $632.50 I saved $3,044.50 by leaving Toyota and having the work done by an honest repair shop They confirmed, "there was no problem with engine seals." The owner rolled his eyes and laughed when I told him Toyota claimed my pickup could catch fire if I didn't have them replace the 2 engine seals. Mike Rodriguez, Service Director at Hendrick's Toyota of Sandy Springs, in response to my complaint re: outrageous parts markups, (over 100% and labor times grossly inflated. They quoted me 6 hours - (actually took only 1 1/2 hours). Mr. Rodriguez essentially told me I should have expected such treatment at Toyota dealerships; inferring I was a dope for expecting fair and honest treatment from them. Following a diligent and prolonged demand for a refund for shoddy treatment at Hendrick's Sandy Springs Toyota, Mike Rodriguez relented and agree to refund the $171.83 wasted with Sandy Springs Toyota. Don't be fooled by their professional appearance and charming demeanor. Their pricing on vehicle repairs is predatory and ruthless. Why would they treat you with more respect than they did me ? More
by No ones fool
Employees Worked With
Nicole Delaigle, Mike Rodriguez - I suspect both get a bonus for overcharges.
March 13, 2018
Quick and Sweet Best dealership ever! Joshua Redding was my salesman and he gave me everything I wanted in a very short amount of time. Cannot recommend this place an Best dealership ever! Joshua Redding was my salesman and he gave me everything I wanted in a very short amount of time. Cannot recommend this place and its staff members enough. More
by RStClair
Employees Worked With
Joshua Redding and Justin Parker
