Rick Hendrick Jeep Chrysler Dodge Ram FIAT

December of 2011 I purchased a 2012 Dodge Challenger, I was very impressed with this dealership initially until paperwork issues kept poping up. Since I have purchased the Challenger, I have had to go i was very impressed with this dealership initially until paperwork issues kept poping up. Since I have purchased the Challenger, I have had to go into the Dealership 3 times to sign new paperwork because of the wrong VIN being put on the paperwork. Even though I take some credit to this issue, since I signed it I should of verified it, trying to get this issue resolved even after almost 10 months of having this car has still not been resolved. I still do not have the correct the Registration, which is to be renewed by end of October. I have been told countless times that this issue would be resolved in a few days and it sill hasn't. I have been told by the Finance Manger and the General Manager (Jeremy Jimenez) that they would call me back with updates, and haven't been. The bottom line is that they don't care about anything once the car is off the lot except for putting junk mail in your mail box to get you to use their service center. I was supposed to recieve to call back from the General Manager this last Tuesday with an update, and still have recieved no word, after calling and leaving messages 3 times over the last 2 days. Today is Friday. There is no accountability in the dealership, and no interity what so ever from the top on down. I leave the sales persons out of this issue since I have only had good dealing with them, but the management straight up SUCKS!!!! Stay away from this dealership AT ALL COSTS!!!!! More

new car is great! Process of buying it not so great! Had to return 4 times either to sign more paperwork or bring another document each time waited well over and hour. Had the car over a month and they call to return 4 times either to sign more paperwork or bring another document each time waited well over and hour. Had the car over a month and they called us yesturday to get plate # to transfer registration which expires on in 3 days. They didn't pay off my trade before the payoff date i gave them from the finance company yet they sold the car the next day. Now the finance company says i owe a balance. We were never told who our nw finance company was going to be until we received a call from a few of our relatives stating that the bank called all of them and told them we bought a new car. Everyone on our referance sheet. The salesman we had was very friendly in fact a little too friendly. We have purchased new vehicles in the past and it has always been a fairly easy process. Yesturday after receiving the registration call i was fed up and called back to speak to a manager. I might also add the girl called for registation info at 4:56 pm we called back at 5:00 and was told "oh they are closed for the day" so frustrating. I explained my frusration to the manage he said "upstairs is closed ill look into it in the morning I'll get back to you" do you think I have received a call back today of course not!I do need to say that the people we dealt with while there managers and finance guy were all very nice and were eager to help. It was just extremly unorganized and should not of taken this long. After a month my trade should of long been paid off for the correct aamount and i should be in posession of my registration and finance documents. Thank you More

Phil and the service team are always accomodating and friendly. Communication is terrific and I would definitely recommend Phil and the Service team there @ RHJeep..N. Charleston! Great Job!! friendly. Communication is terrific and I would definitely recommend Phil and the Service team there @ RHJeep..N. Charleston! Great Job!! More

Bought another new Jeep here as service is great and love Rich, Lou, Phil and Donny. Very friendly, always glad to see us. Came back after test driving Chevy, KIA and Hondas from surroundings dealership love Rich, Lou, Phil and Donny. Very friendly, always glad to see us. Came back after test driving Chevy, KIA and Hondas from surroundings dealerships. Reason why, the people at Rick Hendrick JEEP. Rich and Phil have taken care of our Jeeps for years, the technicians we have worked with have been wonderful, they even can translate my crazy ,"It sounds like this, grgrgrgrg" into something that needs to be evaluated, that is priceless. Lou is always making our visits go smoothly whether it is hooking us up with a sales person or making sure we are comfortable while waiting. Donny was an amazing salesperson. Walked us through every step. We will be buying our next Jeep here and recommend this dealership highly. Thanks for everything, we give you a 6 out 5, above and beyond. D. Axiotis More

A very friendly place to do bussiness, but don't know why they make appointmenst to get service. My last two oil changes didn't start untill 1 hour after appt. and my most rescent visit 9/20/12 for 30,000 m they make appointmenst to get service. My last two oil changes didn't start untill 1 hour after appt. and my most rescent visit 9/20/12 for 30,000 mile service didn't start untill over 1 and 1/2 hours had expired and the original completetion time of 2 P.M. was changed to 3 P.M. with actual completion at 3:45. More

Came in for oil change & tire rotation. Phil pointed out additional maintenance areas for my consideration. I appreciate his no pressure personal service, Great Job. out additional maintenance areas for my consideration. I appreciate his no pressure personal service, Great Job. More

Dealership lied to me and my wife. We were told we had to sign all of the paperwork and write a check before they would bring in a used vehicle that I had seen on the web from another Rick Hendrick dealershi sign all of the paperwork and write a check before they would bring in a used vehicle that I had seen on the web from another Rick Hendrick dealership. We asked and were told multiple times by 2 different people that nothing would be completed until we liked and accepted the vehicle. The vehicle wasn't ready for 3 days, when I was told one, and it had multiple problems (dents, a/c, transmission). The check had already cleared my bank before my truck was even ready to be looked at much less accepted. Then I had to miss 4 hours at work trying to jump through hoops to get my money back. Never will I shop there again and I am happily telling everyone I know the same. I do not like to be lied to. More

Since I bought my Jeep from Rick Hendrick's I have been working with Phil. Every time I go there he goes above and beyond to make sure everything is 100% and that I'm happy. I love the fact that when you b working with Phil. Every time I go there he goes above and beyond to make sure everything is 100% and that I'm happy. I love the fact that when you buy a car from Rick Hendrick's you have your own service person that you deal with all the time. This helps you build a relationship between you and your service person. Phil is just wonderful. They couldn't have picked a more perfect person to pair me up with. He takes his time and explains things to me and calls me back with updates without me having to call and check on my vehicle. Phil is such a pleasure to work with. Rick Hendricks really does take care of their customers... before and after you buy your vehicle. Thank you Phil for always going above and beyond and for always having such a positive attitude. More

Great experience. Not only got a new Jeep, I got a new friend. I love my new unlimited Call of Duty Jeep. Will spread the word. friend. I love my new unlimited Call of Duty Jeep. Will spread the word. More

I purchased a 2006 Dodge Magnum in Feb 2011. By December of that same year I began having problems with the transmission. I took it to the Rick Hendrick on rivers ave and they were supposed to rebuild the t of that same year I began having problems with the transmission. I took it to the Rick Hendrick on rivers ave and they were supposed to rebuild the transmission. It started as a one week job and ended up taking over a month because of issues on their behalf. They were unwilling to pay for the extended rental even though I had an extended warranty. They were very unconsderate of time management and knew I was getting ready to deliver a child. 6 months later the transmission fails again so i take it back in. Only to be told that there ws nothing they could do for me because my warranty had expired and the parts that were replaced was not the problem now. I got no notification about my warranty expiring because i would have purchased another one. I opted to trade it in and even with bringin 3,000 they said there was nothing they could do to help me because i was upside down in my car. This unfair and I should not have been treated this way especially snce I purchased my car from you. I was sold a lemon and now i am stuck with it. More