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Rick Hendrick Jeep Chrysler Dodge Ram FIAT
North Charleston, SC
1,036 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,036 reviews
March 01, 2013
I recently purchased a new car from Rick Hendrick. Johnny Lavassar was my sales person. He was the best sales rep I have ever had. He was very attentive and made sure to get me exactly what I was lo Johnny Lavassar was my sales person. He was the best sales rep I have ever had. He was very attentive and made sure to get me exactly what I was looking for. He was not pushy like other sales reps I have had in the past. If Rick Hendrick had more employees like him they would sale out of cars. Rick Hendrick has a customer for life becasue of him. More
by BrandonDangerfield
Employees Worked With
Johnny Lavassar, Donny Lavassar
February 26, 2013
I will tell all my friends and family about Rick Hendrick Jeep Chrysler Dodge RAM in North Charleston SC and to use them. My Salesmen was Anthony Benton, I have bought many cars and have had several car sale Jeep Chrysler Dodge RAM in North Charleston SC and to use them. My Salesmen was Anthony Benton, I have bought many cars and have had several car salesmen, but I have never had one as imformative, user friendly, polite, or as nice as Anthony Benton. He went way out of his way to get me what I wanted and needed. He was not pushy or try to get me in something I didnt want. He is on top of your wants and needs. If you need a car new or used, he is the guy to go to. The whole car buying experance was great. The whole staff was friendly and always helpful. The finace dept. was very polite and worked with me to get approved and in the payment I wanted. They worked the numbers as much as anyone could ask and made it happen. And Cliff in finace was great too. I am defently gonna use them again. Thanks to them I was able to get in my dream truck and not go over budget. More
by Aparnell86
Employees Worked With
Anthony Benton
February 25, 2013
Derrick Ligon was very helpful and informative. He made my car buying experience so easy. I have been to other dealerships and never felt so at ease with a salesman until I meet Derrick, his expertise and my car buying experience so easy. I have been to other dealerships and never felt so at ease with a salesman until I meet Derrick, his expertise and sharp sense of humor kept the whole process cheerful. He answered every question, and boy I had a lot to ask and he somehow remained patient throughout, and even gave us a tour of the dealership and the service department. It was like he was an old friend. And I know my wife appreciated the detailed descriptions he gave her of the car's features. If anyone I know should express interest in buying a car, I will undoubtedly recommend Derrick Ligon. More
by cmilwain
February 24, 2013
We had a wonderful experience purchasing a car from Anthony. He was very personable. He made shopping and buying a car fun. He found us the perfect car at a great price. We have already recommended him Anthony. He was very personable. He made shopping and buying a car fun. He found us the perfect car at a great price. We have already recommended him to our friends. We look forward to doing business here in the future. More
by dmarie077
Employees Worked With
Anthony Benton
February 15, 2013
Jessica is just an awesome person in general, she always provides oustanding service every visit I am there servicing my jeep. She understands she is servicing the customer and not just the vehicle. It is a provides oustanding service every visit I am there servicing my jeep. She understands she is servicing the customer and not just the vehicle. It is always an absolute pleasure when I know it is time to take my jeep in for servicing whether it may be maintanance or a repair. Lou and Mark were very helpful when I traded in my vehicle for a new jeep and the sales process was very easy and a fair price was negotiated within a reasonable time frame and even though they did not have the vehicle I was looking for they found one at another dealership and completed the sale. My overall experiece over the last two years at the service department has been outstanding and Jessica deserves praise for her dedication to detail in her work ethic and how she treats her customers, I can't say enough about Jessica. Thank you for reading my comments and I hope these individuals are notified they have been appreciated by their customer. More
by lazycajun
Employees Worked With
Jessica Bawsel
January 31, 2013
I recently purchased a 2013 Jeep Wrangler and Otis Greene was extremely helpful in every way. He knew or found the answers to all of the questions I had and was always friendly and courteous. If anyone is was extremely helpful in every way. He knew or found the answers to all of the questions I had and was always friendly and courteous. If anyone is thinking about buying a new or used vehicle, I highly recommend you go see Otis. He'll work hard for you and treat you well. More
by jbuss21
Employees Worked With
Otis Greene
January 27, 2013
Lou Baker and Steve Williams went above a beyond to take care of me on my first visit to the service department after the purchase of my new 2012 Dodge Ram 1500. Everything went great but there is a problem care of me on my first visit to the service department after the purchase of my new 2012 Dodge Ram 1500. Everything went great but there is a problem with my truck's bedliner that Steve Williams is checking on and will call me about on Monday 1/28/2013. The bedliner is falling in on the sides. It feels good to know that they are there to take care on me and my new truck. We also purchased a 2013 Dodge Dart and we sent our daughter Kimberly in and she purchased a 2012 Jeep Patriot. Thanks - Brian Phillips More
by bkp0522
Employees Worked With
Steve Williams / Lou Baker, Lou Baker
December 04, 2012
I had given the dealership a down payment check to HOLD I had given the dealership a down payment check to HOLD until someone from the dealership contacted me to pick-up the paperwork to cancel my extended I had given the dealership a down payment check to HOLD until someone from the dealership contacted me to pick-up the paperwork to cancel my extended warranty on my trade-in . NO ONE ever contacted me about this, BUT the check was deposited into my bank account. Needless to say, without the refund money the check did not clear. I contacted Rick Hendrick as soon as I discovered this & spoke with Drew in finance. Drew apologized for this situation & asked me to come by to pick-up the necessary paperwork to cancel the extended warranty. I picked up the paperwork & informed Drew that it would be 7-10 days before I would receive the refund check in the mail. He also said that the dealership would reimburse me any NSF fees incurred from my bank because of this situation. At this point I THOUGHT all was agreed upon & taken care of. The next week the same check was REDEPOSITED in my account again, messing up my account for the second time in a week! I called the dealership & informed them of this & was told someone would call me back. Needless to say, I was VERY UPSET, so I decided to go to the dealership to handle this in person. I was addressed to a different finance person (Clifton, I believe) who was immediately on the defensive saying that the dealership did NOTHING wrong…surprise surprise!! I demanded that I be made right for this situation since the check was deposited twice!! He asked that I have proof of my NSF fees incurred & I pulled the info up on my phone to show him what they were. He said he needed a paper copy….so I had to run home to print out a copy which was EXACTLY what I showed him on my phone!!! REALLY not happy at this point!!!! When I returned I saw my sales person, Todd in the sales office. After some time he came out to talk to me & told me that they were talking about giving me some money, but NOT for the amount I was expecting. I immediately asked to talk to the GM because I was tired of playing games at this point!! I was told he would talk to me shortly…….after 45 minutes of waiting I approached the woman at the front desk & told her I was done playing games & wanted to speak to the GM (Jeremy Jimenez) immediately!! Shortly after that I was taken into Jeremy’s office and the FIRST thing out of his mouth was that they did NOTHING WRONG!!!!!! I was EXTREMELY unhappy at this time to say the least. I argued my point to him & he still held his ground that they did nothing wrong!!! Finally he must have actually listened to me when I told him AGAIN that the check was deposited TWICE in my account!!!! Then it took for ME to say I would write them ANOTHER check for the same amount since his multi-million dollar company was so worried about me screwing them out of $1600!!!! Once I offered to write him that check…..his whole attitude changed!!!! I told him his F*!%# customer service F@$%^# sucked!!!!!!! I was finally given a check to make my bank account right. I wasted 3 HOURS at the dealership that morning & had family due to arrive in town around noon!!!!! I will NEVER buy or recommend this dealership to ANYONE….which is a shame because the sales staff that I had a chance to interact with was awesome……too bad I can’t say the same for the management staff!!! Again, Todd Williams did an excellent job during my buying experience!!!! More
by JulieW
November 13, 2012
Just purchased a 2013 Dodge Dart...LOVE IT! I was a car salesman in Virginia for almost 13 years and held 'positions' as DX Manager, Inventory accounting/ordering, trainer, finance and Business Link contac salesman in Virginia for almost 13 years and held 'positions' as DX Manager, Inventory accounting/ordering, trainer, finance and Business Link contact for the dealership. My process started with a 'spur of the moment' stop at Hendricks to look at the Dart. It was the last Sunday of October so all the salesmen were out 'looking'. We told them we were just looking and they went back to..whatever. Ran into Adam on the lot who I think is pretty new to sales. He stayed in the background when asked questions..he answered them and stepped back. His attitude and demeanor were what I was looking for. We decided not to buy my car in October because I wanted a very specific car and options. Gave Adam my 'specs' and he went to work on his inventory...on the ground, incoming and the other stores. He touched base with me atleast every other day with updates. When the Dart I wanted became available he called, gave me prices, and let me mull them over and he offered to bring the car to me, because of circumstances. He showed up on time, went over the car and functions twice quizzing me to make sure I knew what did what. I signed and gave him a check. I am happy with him and Hendricks. More
by Frank De Napoli
Employees Worked With
Adam Martinelli
October 02, 2012
Just returned from Afghanistan and the new system they have now make their already excellent service even better! That is why last two vehicles have been purchased from here! have now make their already excellent service even better! That is why last two vehicles have been purchased from here! More
by tim.wells.58958
Employees Worked With
jessica, Lou Baker
