Rick Hendrick Dodge Chrysler Jeep Ram
Charleston, SC
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Harry is wonderful as usual! I love the staff. The renovations are nice. However, the waiting area is freezing cold!! Even with the extreme heat this summer...its still way too cold. Other than tha renovations are nice. However, the waiting area is freezing cold!! Even with the extreme heat this summer...its still way too cold. Other than that the waiting area is very nice. I think it will be even nicer once the TV is installed. The reception staff are wonderful and I love the popcorn machine. I spoke with a salesperson who was equally as friendly and helpful. No pressure. I am not quite ready to make the new purchase, but he gave me all the info and ideas. More
Never greeted when you pull up...you're expected to find someone to help you. Audrey was great about calling me and finding me a coupon (I wasn't there for breaks but an oil change & engine light) for gett someone to help you. Audrey was great about calling me and finding me a coupon (I wasn't there for breaks but an oil change & engine light) for getting all four breaks taken care of reasonably. The engine light was due to a faulty gas cap...the price to fix that was pretty outrageous...$75.00 to run diagnostic & only 14.00 for the cap! The quote for new windshield wipers was so high I said no. It's a shame I couldn't get something that easy taken care of while I was therefor a competitive price. I was there almost 5 hours but the breaks were an unexpected repair so.....It is the gas cap and the windshield wiper price bring down the price rating. More
Mr. Al Fanning and team did an outstanding job this past weekend. Will be back for future needs and will recommend this company to my family and friends... weekend. Will be back for future needs and will recommend this company to my family and friends... More
Harry, with the service department took our car, gave us a ride home and back with Mike(excellent employee, fixed our car fpr a great price and everything is doing great. Thanks for the service and work! a ride home and back with Mike(excellent employee, fixed our car fpr a great price and everything is doing great. Thanks for the service and work! More
When I first arrived Harry did a thorough walk around the vehicle. He pointed out that it is time for new tires (only rear, though he could have tried to sell me 4). Then he quickly walked my paperwork right vehicle. He pointed out that it is time for new tires (only rear, though he could have tried to sell me 4). Then he quickly walked my paperwork right over to the Quick lube counter and lead me to the beautiful newly renovated waiting area. It was like I was in the luxury office that I never had. I had a great cup of coffe and worked on my computer (free wi-fi) and my vehicle was ready in less than 1 hour. Great job once again Rick Hendrick Service department!! More
I was in a bind as far as time because I was on vacation but they got me in and out and shuttled me to a tour I had set up and was afraid I was going to miss. I really appreciated the fact that they took m but they got me in and out and shuttled me to a tour I had set up and was afraid I was going to miss. I really appreciated the fact that they took my concerns seriously. I did feel the work was a bit pricey, the labor cost 4 times as much as the part they replaced. More
Cedric was the consimate professional. He worked extremely hard to get me the best deal possible. He was caring and knowledgable and truly cared about the service he was giving. I would reccommend t extremely hard to get me the best deal possible. He was caring and knowledgable and truly cared about the service he was giving. I would reccommend that you go see him for any future car mes Needs. He also never made me feel lie a number. The rest of the staff was also friendly and curteous as well. More
Will not buy another vehicle from this establishment. Service department is lackluster, to say the least.. They "fixed" my car at an inflated price only to have it "die" again the next day due to their i Service department is lackluster, to say the least.. They "fixed" my car at an inflated price only to have it "die" again the next day due to their initial incompetence. More
I came to the dealership with the fact I had a noise. I had already taken the vehicle to my local mechanics and they couldn't help me. Harry was friendly and helpful, but also upfront with me about every had already taken the vehicle to my local mechanics and they couldn't help me. Harry was friendly and helpful, but also upfront with me about every step of the process. I was delighted in how quickly my problem was resolved for substantially less money than I had planned. I feel comfortable bringing my vehicle back to this dealership. Most of all, it was a much better experience than any Toyota dealership I have ever dealt with. Re-affirmed to me that my change from Toyota back to Jeep was the right one. More