Rick Hendrick Dodge Chrysler Jeep Ram

I was very pleased with my visit. I drove a long way to purchase from this dealership and was not disappointed when I got there. Bernard helped me understand the process by explaing each step and eased the purchase from this dealership and was not disappointed when I got there. Bernard helped me understand the process by explaing each step and eased the anxiety of making a large purchase such as a vehicle. More

Don was great! He was very knowledgable and very helpful. He did not pressure us into test driving or buying. All of the staff was nice. Our finance person was very knowledgable too and worked ha helpful. He did not pressure us into test driving or buying. All of the staff was nice. Our finance person was very knowledgable too and worked hard to get us a great interest rate. More

After I installed my winch, I needed to have some coil spring spacers by TeraFlex to raise the front end of my jeep by 1.25 inches. Although this was a custom job, the Service Department was more than wil spring spacers by TeraFlex to raise the front end of my jeep by 1.25 inches. Although this was a custom job, the Service Department was more than willing to assist me. Whit (Service Manger) and Mike (Technician) went through great strides to ensure that the job was done right and that I was happy with the work. I highly recommend them and will bring my vehicle there for service again in the future! Thanks!!! More

i did not get a car. i believe most car dealers including hendrix are nothing more than puppets for banks a hardworking honest man who understands he made some mistakes does not have a chance if hendrix oer hendrix are nothing more than puppets for banks a hardworking honest man who understands he made some mistakes does not have a chance if hendrix oer any dealer wanted to get better pr they should fiance their own cars. shame on all the crap and dihonesty that goes in to buying a car. More

With this being our 3rd Rick Hendrick Dealership purchase in our family in the past 3 years, Casi, BY FAR, exceeds in Customer Service. His greatest strength is his ability to LISTEN and actaully Hear and t in our family in the past 3 years, Casi, BY FAR, exceeds in Customer Service. His greatest strength is his ability to LISTEN and actaully Hear and then ACT on what he heard. He uses the very valuable tool of repeating back to the customer what he heard to ensure accuracy. He is a major assest to this dealership. Thank you, Casi, for making this a GREAT experience that FAR exceeded our expectations! More

Jon was excellent from beginning to end and is very personable. Liked the service that I received so much that I recommended him to my brother-in-law (who was jealous of my new truck). Jon sold a new personable. Liked the service that I received so much that I recommended him to my brother-in-law (who was jealous of my new truck). Jon sold a new truck to my brother-in-law so now I am not the only one with a killer Hemi!! More

I choose this dealership, because I was in need of a new I choose this dealership, because I was in need of a new vehicle. My salesman, Floyd Gadsden took very good care of me. He helped me choose the right I choose this dealership, because I was in need of a new vehicle. My salesman, Floyd Gadsden took very good care of me. He helped me choose the right vehicle for my wife and she is very well pleased. Mr. Gadsden took his time explaining and sharing all the great things about my new car. My over all experience was exceptional, and because of that I will recommend all of my family and friends to do business with this dealership. My wife loves her car and we are truly satisfied with our purchase. We look foward to working with Floyd Gadsden and the RIck Hendrick Dodge dealership for all of our car needs. More

I had a wonderful experience with Rick Hendrick Jeep ! I had a wonderful experience with Rick Hendrick Jeep ! Allen Wilson was an AWESOME salesman whom was very knowledgable and friendly. I will do my f I had a wonderful experience with Rick Hendrick Jeep ! Allen Wilson was an AWESOME salesman whom was very knowledgable and friendly. I will do my future business with Rick Hendrick and recommend this Dealership to anyone !!! More

Bought a new 2011 Dodge Charger from this dealership a in October of 2011. Overall experience was pretty good. Really no different than your average dealership. Same sales tactics as everywhere else - Mak October of 2011. Overall experience was pretty good. Really no different than your average dealership. Same sales tactics as everywhere else - Make you wait longer than necessary to establish a sense of power, management is behind a glass partition, although it's not raised above the rest of the sales floor as is common in many dealerships. I was impressed that I was actually able to get out of my vehicle before being approached by a salesperson, but it didn't take long. Advice and thing's I've learned: Do some research on sites such as edmunds.com before even going to the dealership. That site is very helpful in determining what price you should be paying for any given vehicle. Before you go, call, ask for the internet sales manager, and get a quote on the vehicle that you're interested in. These internet salespeople will usually give you a close to bottom-line price. Work out the price before you even go to the dealership. They will try everything in their power to get you to come in so that you are on their turf and they have a huge advantage. The test drive should be one of the last things that you do rather than one of the first. When they ask about a trade, tell them that you're in no rush to buy and that you're going to wait to sell your vehicle before buying. When they ask about financing, tell them that you're going to finance through your bank because you know that they can give you a better rate. If it appears that you aren't in a rush to buy, you have a huge advantage. I got great trade value and APR on a loan from them almost immediately by doing so. Negotiate and agree on the price of the vehicle before even discussing trade value and financing. Don't let them talk you into doing it all at the same time. Also, never pay their full "tax, tag, title, cleaning" fee ($700+ I think they quoted me). This is nearly pure profit for the dealer. Taxes account for a flat $300. Almost all of the rest is pure markup. Never pay a cleanup fee (fee for cleaning and detailing the car once you buy it). If you're uncomfortable with any part of it, tell them you need some time to think about it. You will probably be asked something like, "What can I do to earn your business today?" That is a sure cue that they have room to negotiate on their end. Overall, they were very good compared to other dealerships I've experienced in the past. I was in and out within a few hours. The young lady that provided me with the manual, keys, and misc. info about Sirius radio, etc. while the vehicle was being detailed was horrible and not at all knowledgable. The salesman was very helpful in going over all of the features of the vehicle once it was ready. More