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Rick Hendrick City Chevrolet

Charlotte, NC

5.0
903 Reviews

5101 E Independence Blvd

Charlotte, NC

28212

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903 Reviews of Rick Hendrick City Chevrolet

April 25, 2022

The staff at Rick Hendrick City Chevrolet is very friendly and helpful. It was very apparent during my dealings with the parts department and the dealership's executive assistant that the dealership More

by ChevyFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Potter
April 21, 2022

Excellent response and follow up to clients requests. Even with the current market situation, client's attention is the priority. More

by JF Sanchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Daniels, Ameth Barrera.
Apr 24, 2022 -

Rick Hendrick City Chevrolet responded

JF--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! We’d also love it if you would kindly take a moment to review us on Google and Facebook. We're here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

April 18, 2022

Hands down a great experience! I ordered a new Silverado, this being the first new truck I ever ordered, the process was smooth and efficient. Nick Stanislawski was great to deal w More

by Dallas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Stanislawski
Apr 22, 2022 -

Rick Hendrick City Chevrolet responded

Dallas --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! We're here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

April 13, 2022

Absolutely the best experience we have had purchasing a vehicle. We purchased this truck knowing we live 2200 miles away from our home. When we arrived at the dealership we experienced absolute professio More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
Apr 16, 2022 -

Rick Hendrick City Chevrolet responded

Richard --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Chris Morgan on a job well-done. I know personally that Chris would really appreciate it if you also took a moment to review him on Facebook and Cargurus. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

March 23, 2022

Very poor customer service! They do not honor thier own warranty, nor do they honor manufacturers warranty. Avoid this dealership! More

by JeffB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Mar 25, 2022 -

Rick Hendrick City Chevrolet responded

Jeff--Thank you for your comments. I have spoken with our service manager, Travis Boone. He has since left you a message to discuss your experience and speak to you about a loaner vehicle. It is our goal to ensure your complete satisfaction, so we do hope that you would give Travis the opportunity to make things right. If you would please return his call at 704-566-7305. Thanks. Nikki Potter--Internet Marketing Manager

Mar 25, 2022 -

JeffB responded

When is the best time to call Travis. Thank you for responding-jb

March 22, 2022

We had a little communication issue when we picked up our vehicle. The dealership immediately corrected the issue & made it right! More

by AN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tripp
Mar 24, 2022 -

Rick Hendrick City Chevrolet responded

AN --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you so much for giving us the opportunity to make things right. We're not always perfect, but we do try to "right the wrong" should that occur. We're here if you need anything. Thank s. Nikki Potter--Internet Marketing Manager

March 21, 2022

Entire Staff did an incredible job handling my trade and helping me get into a 2022 Silverado. Kept me updated and everyone I worked with throughout the whole process was very professional! Top notch servic More

by mrobbi514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Earnheart
Mar 24, 2022 -

Rick Hendrick City Chevrolet responded

mrobbi514 --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Taylor Earnheart on a job well-done. We'd also love it if you would kindly take a moment to review Taylor on Cars.com and Cargurus. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

March 08, 2022

Alexis Daniels is amazing! I contacted her in hopes to find our perfect 2022 Chevrolet Tahoe. I was very specific in what trim, color, options, and specifications, and she not More

by schampion0824
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Daniels
Mar 10, 2022 -

Rick Hendrick City Chevrolet responded

schampion0824 --Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Alexis Daniels on a job well-done. I know personally that Alexis would really appreciate it if you'd also take a moment to review her on Cargurus and Cars.com. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

February 16, 2022

I can’t say enough about Chris Morgan and the team at City Chevrolet. I met Chris one morning to take a look at a new Suburban. I was in a hurry to buy one but they are in very short supply. As luck wou More

by Eric F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Morgan
Feb 17, 2022 -

Rick Hendrick City Chevrolet responded

Eric--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! Thank you also for recognizing Chris Morgan on a job well-done. I know personally that Chris would really appreciate it if you’d also take a moment to review him on Cargurus and Cars.con. We are here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

February 16, 2022

Very informative and let us take us much time as we needed to make a decision. More

by John 42
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and jenne
Feb 17, 2022 -

Rick Hendrick City Chevrolet responded

John--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! We also love it if you would kindly take a moment to review us on Cargurus and Cars.com. We're here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

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