Rick Hendrick Chevrolet of Buford

Two years ago I bought a new SUV from Rick Hendrick Chevrolet in Buford. I had a great experience and have since highly recommended the dealership. As of my visit today, they have lost my business, m Chevrolet in Buford. I had a great experience and have since highly recommended the dealership. As of my visit today, they have lost my business, my confidence, and my recommendation. I was amazed by the difference. When my husband, son, and I got to the dealership we got out of our vehicle and walked around in the front lot a bit. We were never approached by anyone to offer assistance to us. We went into the showroom. We spoke to someone at the desks who asked if we had an appointment. We did not know we needed an appointment to LOOK at cars. She got a salesman to meet with us. We expected to be taken to the lot to talk and look at cars that we might be interested in. INSTEAD, we were taken to a small desk and asked what we were looking for. We said that we wanted our son to look around to see what kind of USED car he might like to have. Immediately, the salesman said he could help us. THEN, he proceeded to take all kinds of information from my husband and put it into the computer. It was basically a financial application. He also asked for my husband’s license and copied it. We still had not even looked at any cars at all! He left obviously to check our credit and returned ready to talk. He began a HUGE pitch to sell us a NEW car. We told him we did not want new as it was for a teen driver due to insurance, etc. He continued to push the new car through several different avenues. When we finally convinced him know that was not our intention, he left and was gone for at least 20 minutes. We almost walked out but saw he was coming back so he sat down and said he had a car we could test drive. He had the key with him. We still had not looked at any cars and were now being given a car to test drive without even seeing a picture of that car or any other car for that matter. I asked how much was this car we had not seen and he said we would discuss that when we come back. WHAT!! In this whole lot there is only one car that I am allowed to see or test. He wanted my husband to sign a paper so that we could test drive this particular car that had been CHOSEN FOR US! He refused to sign and told the salesman we were leaving. He told him that he did not like the process they were using. It was very frustrating and disappointing. We actually drove an hour to bring our son there so that there would be a variety of cars for him to see. He did not see even one! I’m not sure what has happened to this dealership in the last 2 to 3 years but it has not been for the better. More

Everyone was so nice and welcoming. they knew my price Everyone was so nice and welcoming. they knew my price range and what I was looking for. Cory gave me an extraordinary deal. I could not thank him mo Everyone was so nice and welcoming. they knew my price range and what I was looking for. Cory gave me an extraordinary deal. I could not thank him more. Out of my 22 years of driving I finally got my own brand new car. More

Simply the best car buying experience ive ever had. Best selection, price and financing. Thanks to Mike and his team for my new Tahoe! I reccommmend them to everyone! selection, price and financing. Thanks to Mike and his team for my new Tahoe! I reccommmend them to everyone! More

This dealership is a huge rip off! There are a bunch of crooks working there who tell lies to majority of customers who go to that dealership! crooks working there who tell lies to majority of customers who go to that dealership! More

Was told we were pre-approved prior to traveling an hour and a half to dealer. Spent 4 hours and no car! They say whatever they can to get you into the dealership and then when you get there they give you and a half to dealer. Spent 4 hours and no car! They say whatever they can to get you into the dealership and then when you get there they give you the run around. Very disappointed, total waste of time!!! More

My husband took his Chevy 2500 van here for an alignment and 100,000 recommended services. The told us a price and he was charged $90 more than they had quoted us. They said that they couldn't give an exa and 100,000 recommended services. The told us a price and he was charged $90 more than they had quoted us. They said that they couldn't give an exact quote so it was more. When we were getting ready to pay, he was messing with the prices to add the $90 to the total. Turns out, they did an oil change that we didn't want and specifically said we had just done it a week earlier. They added the oil change price into it so the wouldn't have to eat the cost! A couple days later, my husband took it back because the alignment wasn't right. He got it back even worse! He says he doesn't want to take it back again cause they'll just screw it up more. More

This is the absolute worse dealership to buy a chevrolet. If you choose Rick Hendricks go to the one in duluth. Buford locations is horrible! I was told a price would be matched with a print out. I get there If you choose Rick Hendricks go to the one in duluth. Buford locations is horrible! I was told a price would be matched with a print out. I get there I get lied to about the rebates on the vehicle, I get lied to about the price of the vehicle, and the manger Todd is completely uneducated in his line of work. The Rick Hendricks in Duluth offered me a better price and then he has the nerve enough to say " its the same company so we have pretty much the same price and rebates". BULL. The man couldn't even lie straight. He insist on selling my the car at a price that he felt was right. This is the last time I will EVER EVER attend to do business with. Not to mention I came in a week earlier looking for a truck when I was told they had one in my price range. Instead of pulling the vehicle around he insist on running my credit and trying to find me a more expense vehicle. WHAT? DUDE I KNOW WHAT I CAN AFFORD BETTER THAN YOU DO!. If i want a $20,000 truck I would ask for one. ( yet you wonder why people get into debt is because of salesman like this who wants to sell you high price vehicles and finance it thru companies they know so they can get it done. Instead of selling a person what they can afford with their approval that the dealer is going to use anyway once they shotgun their credit around to every bank in the world. So folks as you can see, even if you have perfect credit Todd the manager here will ruin it trying to find financing every where else. Its funny because they tell you if you should around for a vehicle your score do not go down as much. However if you choose to not buy a car with them and go somewhere else to have your credit run apparently thats when it hurts your score. Hmm NO! Its not rocket scientist that if you run your credit your score will suffer. Us car buyers are not that stupid as you crooked salesman and finance guys think we are! More