Rick Hendrick Chevrolet of Buford

Was told we were pre-approved prior to traveling an hour and a half to dealer. Spent 4 hours and no car! They say whatever they can to get you into the dealership and then when you get there they give you and a half to dealer. Spent 4 hours and no car! They say whatever they can to get you into the dealership and then when you get there they give you the run around. Very disappointed, total waste of time!!! More

My husband took his Chevy 2500 van here for an alignment and 100,000 recommended services. The told us a price and he was charged $90 more than they had quoted us. They said that they couldn't give an exa and 100,000 recommended services. The told us a price and he was charged $90 more than they had quoted us. They said that they couldn't give an exact quote so it was more. When we were getting ready to pay, he was messing with the prices to add the $90 to the total. Turns out, they did an oil change that we didn't want and specifically said we had just done it a week earlier. They added the oil change price into it so the wouldn't have to eat the cost! A couple days later, my husband took it back because the alignment wasn't right. He got it back even worse! He says he doesn't want to take it back again cause they'll just screw it up more. More

This is the absolute worse dealership to buy a chevrolet. If you choose Rick Hendricks go to the one in duluth. Buford locations is horrible! I was told a price would be matched with a print out. I get there If you choose Rick Hendricks go to the one in duluth. Buford locations is horrible! I was told a price would be matched with a print out. I get there I get lied to about the rebates on the vehicle, I get lied to about the price of the vehicle, and the manger Todd is completely uneducated in his line of work. The Rick Hendricks in Duluth offered me a better price and then he has the nerve enough to say " its the same company so we have pretty much the same price and rebates". BULL. The man couldn't even lie straight. He insist on selling my the car at a price that he felt was right. This is the last time I will EVER EVER attend to do business with. Not to mention I came in a week earlier looking for a truck when I was told they had one in my price range. Instead of pulling the vehicle around he insist on running my credit and trying to find me a more expense vehicle. WHAT? DUDE I KNOW WHAT I CAN AFFORD BETTER THAN YOU DO!. If i want a $20,000 truck I would ask for one. ( yet you wonder why people get into debt is because of salesman like this who wants to sell you high price vehicles and finance it thru companies they know so they can get it done. Instead of selling a person what they can afford with their approval that the dealer is going to use anyway once they shotgun their credit around to every bank in the world. So folks as you can see, even if you have perfect credit Todd the manager here will ruin it trying to find financing every where else. Its funny because they tell you if you should around for a vehicle your score do not go down as much. However if you choose to not buy a car with them and go somewhere else to have your credit run apparently thats when it hurts your score. Hmm NO! Its not rocket scientist that if you run your credit your score will suffer. Us car buyers are not that stupid as you crooked salesman and finance guys think we are! More

This location paired good service, up to par staff, and a good product. I would recommend the location to friends, family, and anyone in the area. good product. I would recommend the location to friends, family, and anyone in the area. More

I had an excellent experience and the service was great. As a first time car buyer, I was weary about the car buying process in general; but after several talks with my representative, I felt comfortable an As a first time car buyer, I was weary about the car buying process in general; but after several talks with my representative, I felt comfortable and assured. I was able to get an awesome car for a reasonable price. Now, I have a new car that I'm proud of and a dealership that i will always recommend! You never forget your first! More

Liars.. Called ahead and verified make and model of car I was interested was on the lot. After telling them I would be driving 25 miles to get to them They ASSURED ME they had MANY of them available for me was interested was on the lot. After telling them I would be driving 25 miles to get to them They ASSURED ME they had MANY of them available for me to test drive. Got there and after stalling and trying to get me to look at a different car they said they didn't have what I wanted to see on the lot! So depressing that this dealership lived up to the poor reputation that dealerships always lie just to get you in the door....... More

this dealer advertised a particular vehicle in their ads and I called and scheduled a viewing and drove 120 miles to look at it . When I got there they told me they had just sold the vehicle. I have been f and I called and scheduled a viewing and drove 120 miles to look at it . When I got there they told me they had just sold the vehicle. I have been following the ad and it is still posted on cars.com and autotrader. It has been almost a month since I was there and I called again and the salesperson stated that they still have and wanted to schedule a time for me to view it again. This is just a ploy to get you in the dealership to sell you something you don,t want. They should not be able to advertise a vehicle they no longer have or maybe never had in stock. More

First visited another Hendrick dealer who was worse in Duluth they promised to make it better at this one but it was more of the same dishonesty at its finest. We came to ourchase same car which we had pr Duluth they promised to make it better at this one but it was more of the same dishonesty at its finest. We came to ourchase same car which we had previously seen and wrote up deal car had to be brought from another city so we had to rely on online description and promise of inspection upon arrival by their certified staff. While waiting for car to arrive they started advertising it online for $300 less than we paid. When car arrived we were told it went through inspection but back tires were almost bald, 3 of 4 speakers were blown out, there was a leak in windsheild washer fluid, and various other scratches which were not visible or described when we purchased. We were basically told sorry when we tried to address the issues. Then 3 weeks later we went to get tag and they had not done the emissions which is the law to do so in our area. Very disappointed would never shop here again More

Worst experience ever. Called ahead to make sure they still had the car I had seen online they checked and said YES we will have it waiting when you arrive. When I arrived waited 30 minutes for them to t still had the car I had seen online they checked and said YES we will have it waiting when you arrive. When I arrived waited 30 minutes for them to tell me NO we don't have the car and then brought around 2 more expensive cars for me to look at. They lied the car was never there just wanted to get me in to look around. If they will lie about having a certain car what else will they lie about? I would never waste my time and return there. More

AFTER GOING TO A COUPLE OF PLACES AND GETTING TURNED DOWN AFTER GOING TO A COUPLE OF PLACES AND GETTING TURNED DOWN LEFT AND RIGHT. I WAS ON MY WAY BACK HOME. I HEARD THE ADVERTISEMENT FROM RICK HENDRICKS C AFTER GOING TO A COUPLE OF PLACES AND GETTING TURNED DOWN LEFT AND RIGHT. I WAS ON MY WAY BACK HOME. I HEARD THE ADVERTISEMENT FROM RICK HENDRICKS CHEVROLET IN BUFORD ON THE RADIO SO I DECIDED TO GIVE IT ONE MORE TRY. I PULLED IN THE DEALERSHIP WITH MY 2001 HONDA CIVIC WITH 233,215 THOUSAND MILES, IT WASENT LONG BEFORE MITCHELL APPROACHED ME AND WELCOMED ME INTO THE DEALERSHIP. HE ASKED ME IS THAT CAR GOING TO BE OURS NOW, SO I LAUGHED, I TOLD HIM YOU WOULD GIVE ME $500 DOLLARS FOR THIS CAR. HE TOLD ME WHAT IF I TOLD YOU I COULD GET YOU $1500 FOR YOUR CAR. I EXPLAINED TO HIM THAT I WAS JUST TRYING TO LOOK AT THE INVENTORY AND WASEN'T TRYING TO BUY ANYTHING, BECAUSE MY CREDIT WAS VERY LOW AND I HAD NO DOWNPAYMENT. HE SAID THATS NOT A PROBLEM SIR WE WORK WITH 34 DIFFERENT BANKS AND GETTING YOU APPROVED IS MY JOB, HE SAID I DONT PROMISE YOU THAT I WILL GET YOU APPROVED BUT WHAT I CAN PROMISE YOU IS THAT I WILL WORK REALLY HARD FOR YOU. ALL I ASK IS FOR AN OPPORTUNITY TO EAR YOUR BUISSNESS AND MAKE THIS THE BEST CAR BUYING EXPERIENCE YOU'VE EVER HAD. SO, I GAVE HIM AN OPPORTUNITY. AFTER A SHORT PERIOD OF TIME HE CAME BACK WITH A SMILE ON HIS FACE GUEES WHAT I GOT YOU APPROVED CONGRADULATIONS. I HAVE THIS BRAND NEW CHEVROLET CRUZE FOR YOU LETS DRIVE IT. I DON'T KNOW HOW RICK HENDRICKS CHEVROLET DID IT BUT IM VERY HAPPY WITH THESE GUYS, THEY WORK REALLY HARD FOR YOU. WE DIDN'T GO THROUGH ALL THE BACK AND FORTH. IF YOU'R CREDIT CHALLENGED LIKE ME, IF ANYONE CAN GET YOU APPROVED IS THESE GUYS. THANK YOU MITCHELL FOR ALL YOUR HARD WORK, TELL BASIL THAT MY BROTHER IS COMMING THIS SATURDAY HIS LOOKING FOR A CAMARO. More