Rick Hendrick Chevrolet of Buford

HAD THE CAR IN BEFORE OUR RD TRIP BRITT WAS THE ADVISOR THERE WERE A COUPLE THINGS WE HAD TO DO THAT BRITT BROUGHT TO MY ATTENTION BEFORE WE PUT THE FAMILY ON THE RD AND I REALLY APPRECIATE THAT THERE WERE A COUPLE THINGS WE HAD TO DO THAT BRITT BROUGHT TO MY ATTENTION BEFORE WE PUT THE FAMILY ON THE RD AND I REALLY APPRECIATE THAT More

HAD THE CAR TOWED IN BRITT GOT IT WRITTEN UP GOT IT LOOKED AT AND GOT IT FIXED SAME DAY THANKS BRITT LOOKED AT AND GOT IT FIXED SAME DAY THANKS BRITT More

AWESOME JOB TODAY IN SERVICE WITH BRITT AS THE ADVISOR EVERYTHING WENT SMOOTH AND I APPRECIATE THAT EVERYTHING WENT SMOOTH AND I APPRECIATE THAT More

I would not recommend this dealership based on my experience. This dealership lacks honesty, transparency, customer service, basic business ethics and most importantly, violates Federal Trade laws. T experience. This dealership lacks honesty, transparency, customer service, basic business ethics and most importantly, violates Federal Trade laws. The entire sales process lacked transparency from start to finish, and is extremely deceptive. They use illegal deception tactics by advertising a price online that does not reflect what you are actually expected to pay at the dealership. This dealership illegally added more than $5,000 of non negotiable and undisclosed vehicle add ons to my vehicle, which were not disclosed online, or over the phone. This is a violation of Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices. Also, the final price of my vehicle was never clearly broken down or explained to me. Instead, I was presented with excessive dealer add-ons, false advertisement, and deceptive acts which were not properly disclosed. Finance manager Jordan Craft failed to apply multiple discounts to my vehicle, which ended up costing me even more thousands. Jordan also persuaded me into purchasing an extended warranty, without disclosing the actual price of that warranty. When I asked to see the final price breakdown multiple times, he never showed it to me. This even includes after the final sale. When trying to cancel that warranty after I saw the final price, I was met by total radio silence, and unprofessionalism. This dealership will call you multiple times a day before and after the sale, until you need something from them, in which you will be met with weeks of silence without response or resolution. I strongly recommend taking your business elsewhere when looking to buy a new or used vehicle. This dealership is lacks honesty, transparency, customer service, basic business ethics, and most importantly violates Federal Trade laws. Please read the other reviews on this dealership, and unfortunately you will see many people saying the exact things that I experienced. I left feeling extremely deceived, misled, and disappointed after my purchase at this dealership. The way this dealership conducts business is illegal and wrong. I do not recommend Rick Hendrick Chevrolet of Buford to anyone. More