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Rick Hendrick Chevrolet Norfolk

Norfolk, VA

Overview
Reviews
4.6
718 Reviews
Call Dealership (833) 761-3956

6252 E. Virginia Beach Blvd.

Norfolk, VA

23502

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Showing 718 reviews

January 24, 2026

My number one option for Corvette service. Alannah is outstanding, she is knowledgeable, thorough, and personable. More

by mark.jaxtheimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alannah C.
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Jan 25, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Mark.jaxtheimer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Norfolk.

January 23, 2026

I waited 3 and a half hours for an oil change! This is totally unacceptable. I bought my vehicle from Rick Hendricks however when it comes to service they only have parts for GM vehicles. I had an More

by Dale
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kristin Kent. Tried very hard to help me
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Jan 25, 2026 -

Rick Hendrick Chevrolet Norfolk responded

We sincerely apologize for the excessive wait time and the frustration you experienced during your recent visit. Waiting over three hours for a scheduled oil change is unacceptable, and we completely understand your disappointment, especially when you had an appointment and reasonably expected the correct oil filter to be available. Your feedback regarding parts availability and the lack of access to a manager is taken seriously. While unforeseen circumstances can arise, that should never translate into a poor customer experience. This is not the level of service we aim to provide, and your comments highlight areas that clearly need improvement. We would appreciate the opportunity to make this right and to discuss your experience further. Please contact our service department directly ( Todd.Kuther@Hendrickauto.com ) so we can address your concerns and work toward regaining your trust. Thank you for bringing this to our attention.

January 21, 2026

I like working with Carson, he was super helpful with my experience. I would recommend my friends and family to him. More

by Ashley.kierzek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Tosi
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Jan 23, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Hello Ashley.kierzek, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Norfolk

January 21, 2026

Excellent sales team at Rick Hendricks. Brady R was very informative on everything and got me everything I wanted in my new 26 corvette More

by Cwitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady R and Kyle
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Jan 23, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Cwitt, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2026

Rick Hendricks Norfolk Va did quick service Fast service professional service gave me my truck back on time More

by keithbynum40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent
Report | Print
Jan 22, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Keithbynum40, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

January 17, 2026

Customer service was unsatisfactory and I didn’t appreciate getting the run around with my truck when it was in service! More

by Normfury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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Jan 20, 2026 -

Rick Hendrick Chevrolet Norfolk responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Providing clear communication and reliable service is very important to us, and we regret that we fell short while your truck was in our care. This is not the level of service we aim to provide. We would welcome the opportunity to discuss this further and work toward a resolution—please feel free to contact us directly. (Todd.Kuther@Hendrickauto.com)

January 17, 2026

showed up 20 minutes early for my oil change and tire rotation and was greeted and made to feel welcome. I was lept informed via video and felt that the service I got was First Class. Thanks a bunch! More

by Dave G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sorry I have a poor memory
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Jan 21, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Thank you so much for the 5-star review! We're thrilled to hear that arriving early was no problem and that our team made you feel welcome right away. Keeping you informed through video updates and delivering first-class service is exactly what we strive for. We truly appreciate your kind words and look forward to taking care of your vehicle again next time. Thanks a bunch! 🚗⭐

January 16, 2026

I drove all the way down from PA. Had a great dealing with Brady Roundtree today and made a deal. More

by briansmm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree and Michael Sudlow
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Jan 17, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Briansmm, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Norfolk! We do hope we can be of assistance in the future. Take care!

January 15, 2026

While purchasing a vehicle, here is buying large fine getting serviced done. Here is an absolute nightmare appointments are useless as you’ll spend hours past your appointment time before your vehicles e More

by Taylor121012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
michael letkemann
Report | Print
Jan 17, 2026 -

Rick Hendrick Chevrolet Norfolk responded

We're very sorry to hear about your experience and appreciate you taking the time to share it. This is certainly not the level of service we aim to provide, especially for a new vehicle purchase. Long wait times despite scheduled appointments are frustrating, and we understand how that can feel like your time isn't being respected. Your concerns regarding the brake squeak should have been addressed more thoroughly new vehicles should inspire confidence, not concern. Most importantly, we take the oil leak you described very seriously. A vehicle leaving our service department in that condition is unacceptable, and we understand your hesitation to drive it with a potential oil issue. Lack of communication afterward only adds to that frustration, and for that we sincerely apologize. We would like the opportunity to make this right. Please contact our Service Manager ( Todd.Kuther@Hendrickauto.com ) directly so we can arrange a safe and prompt resolution, including inspecting the vehicle and addressing all outstanding concerns as soon as possible. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope to regain your trust.

January 06, 2026

Already had vehicle in mind based on online ad. My problems were due to miscommunication over price; service added to contract after I said we did not want it; a second key and memory issues betwe More

by taylorjimr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler only name I remember.
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Jan 10, 2026 -

Rick Hendrick Chevrolet Norfolk responded

Good evening Mr. Taylor thank you for taking my call and giving me the opportunity to come to a resolution. Please call me if you have any questions or concerns.

Feb 02, 2026 -

taylorjimr responded

It took a few weeks to get this resolved. Primary reason was waiting on a check from NC. Overall the dealer did a great job. Sales Manager has contacted me to get the issue resolved. The Silverado is doing great. My son has purchased several trucks and vans from here and will contact them the next time he needs one. Highly recommend Rick Hendrick Chevrolet Norfolk.

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