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Rick Hendrick Chevrolet Norfolk
Norfolk, VA
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 571 reviews
February 08, 2013
My husband and I have been looking into purchasing a second vehicle for the past couple months. We were considering a Chevy Silverado that was a couple years old with low mileage, and we found one that second vehicle for the past couple months. We were considering a Chevy Silverado that was a couple years old with low mileage, and we found one that fit all of our criteria at Rick Hendrick Chevrolet. My husband was going through the process to test drive the truck for 24 hours when we ran into the worst customer service we've ever experienced. Mike Duvall told my husband it "didn't look like" he was going to be able to afford the truck and there was no point of going forward. This judgement was made without running his credit, and without any information about our financial background. When I confronted Mike about wrongfully passing judgements on someone based on their age or looks he informed me that he actually made the judgement based on his job. My husband is active duty in the United States Navy, so I think it's understandable why this upset me so much. To openly pass judgement based on the fact that someone is working hard and serving his country is deplorable. What makes the situation even more frustarting is the fact that our savings alone could have covered a big chunk of the price of truck. Aside from that we are 100% sure we were able to afford this vehicle & be approved for a loan because and we'd previously been approved for a loan worth much more than the cost of the truck. Unfortunately for Rick Hendrick Chevrolet, because of Mike Duvall's unprofessionalism, and disrespectful remarks, they will NEVER get a dime from us. More
by R1812
Employees Worked With
Mike Duvall
February 08, 2013
Outstanding service and communication! Our sales agent had to order our perfect truck and was accurate and patient. I even got sent a pictuer of the truck when it arrived. Very special for us! had to order our perfect truck and was accurate and patient. I even got sent a pictuer of the truck when it arrived. Very special for us! More
by kimbutterbaugh
Employees Worked With
Amanda Porter
January 24, 2013
My family has been buying cars from Rick Hendrick Chevrolet (formerly Colonial Chevrolet) for over 20 years. This dealership is professional, friendly, honest, and always has the best prices. We wil Chevrolet (formerly Colonial Chevrolet) for over 20 years. This dealership is professional, friendly, honest, and always has the best prices. We will never go to any other dealership to buy a good ole' American car. More
by dcorbo
Employees Worked With
Don Smith (Sales) and Mr. Crider (Finance Dept)
January 14, 2013
all the personnel i dealt with were very professonal and polite. it made me feel good and i,ve been dealing with business for a few years,its because of people like prestonand the the crew. tks so much plea polite. it made me feel good and i,ve been dealing with business for a few years,its because of people like prestonand the the crew. tks so much please now that i,ve my avalanche. More
by jerry martin
Employees Worked With
preston powers,amanda,michael,
January 14, 2013
I was happy with the sale of my new car. There was no hard sell. They were always friendly and explained all costs thoroughly. They always tried to accomodate me. hard sell. They were always friendly and explained all costs thoroughly. They always tried to accomodate me. More
by JeffUthe
Employees Worked With
Vitas Grayer
January 12, 2013
Routine Service work is good. ---------------------- [ Routine Service work is good. ---------------------- [ 1 ] BUT they recommend(-pressure you) expensive EXTRA DEALER MAINTENANCE, that MANUFACTURER(G Routine Service work is good. ---------------------- [ 1 ] BUT they recommend(-pressure you) expensive EXTRA DEALER MAINTENANCE, that MANUFACTURER(General Motors) SERVICE SCHEDULE does NOT REQUIRE!! = system FLUSHES to transmission, engine fuel system. [ 2 ] They recommend(-pressure you) expensive (HIGH PROFIT) EXTRA DEALER MAINTENANCE, that MANUFACTURER(General Motors) warns NOT to do. General Motors CURRENT OWNERS MANUALS warn that Fuel-system FLUSHES may damage fuel system.-- Owners manual, quotes to use top-tier fuel brands or use a fuel additive, ONLY. [ 3 ] ALSO, my car has very LOW MILEAGE. Hendrick recommended to service items way before manufacturer, GENERAL MOTORS. - ALL the CHEVROLET SERVICE DEPTS seem to practice UP-SELLING . This is the 2ND local CHEVY-SERVICE-DEPT that pressured NON-RECOMMENDED and PREMATURE maintenance. They have compromised their creditably+trust w/me. Non-savvy consumers are victims. When you need NON-warranty services, use a mechanic who cares for your well-being REFUSE non-manufacturer prescribed maintenance. You will NOT VOID your warranty. More
by krninva
Employees Worked With
bo doney
January 10, 2013
Every aspect of our experience was outstanding! Don Smith was extremely helpful and knowledgable, and went out of his way to ensure our needs were met. Wendy Waller was able to obtain really excellent Smith was extremely helpful and knowledgable, and went out of his way to ensure our needs were met. Wendy Waller was able to obtain really excellent financing so we could stay within our budget. Thanks! More
by allenom
Employees Worked With
Don Smith and Wendy Waller
January 05, 2013
I cannot put into words how fantastic the staff is. They did everything they could to ensure that we were satisfied. I really appreciate everything! Thank you all so much! did everything they could to ensure that we were satisfied. I really appreciate everything! Thank you all so much! More
by brianhoffard
Employees Worked With
James Barnes, Dykes Brookins III, and Sales Manager
December 21, 2012
What a great dealership to work with. Don and Wendy were tremendously helpful. I would recommend them to anyone. I am extremely satisfied with the quality of service I received. tremendously helpful. I would recommend them to anyone. I am extremely satisfied with the quality of service I received. More
by Tracybmc
Employees Worked With
Don smith and Wendy waller
