Rick Hendrick Chevrolet Norfolk

Very professional, friendly, well-informed staff. In contrast to some other dealers who give a rehearsed spiel, the Hendrick people were good listeners and responded sensitively to my questions. contrast to some other dealers who give a rehearsed spiel, the Hendrick people were good listeners and responded sensitively to my questions. More

After many attempts to find the exact truck I wanted, Rick Hendrick stepped up with a car in their trade network that fit the bill. I am a NFCU member and was handed off to Donald Smith, in which afterw Rick Hendrick stepped up with a car in their trade network that fit the bill. I am a NFCU member and was handed off to Donald Smith, in which afterwards I started working with Mickey, the sales manager. Their email responsiveness was much better than other dealerships. Arriving on site I dealt with Preston Powers, since Donald was off for the day. Preston was very professional, and the negotiating, sale experience was top notch. My two biggest complaints which one was of no fault of the dealership was because the sale being a dealer trade, the partner dealer was making things more difficult for the trade. Hendrick's staff stepped up to the plate to make sure the truck was "ours". The second complaint was the lack of communication, and the effort I had to take on my part to find out what was going on during this process. As they say, you find out someone's character in times of adversity, and this experience taught me that Hendrick's Chevrolet cares about the image it presents to its customers. They will admit when they are wrong, and will go the extra mile to prevent further issues. We go to pick up the truck tomorrow, and withholding any outstanding issues, I recommend you come do business with these folks More

I called regarding a car listed on line and spoke to James Barnes who invited us to come down and see what was available. A Cruze was what my brother wanted but was only able to pay so much a month. M James Barnes who invited us to come down and see what was available. A Cruze was what my brother wanted but was only able to pay so much a month. Mr. Barnes helped us through rebates, etc., and any special pricing we could receive to get a payment that my brother could afford. In the end, my brother ended up with the exact car he wanted and at a price he could afford. Mr. Barnes was excellent and very patient with our needs. Debbie More

am a first time new car buyer. I Working with Don and Howard has been a very positive experience. They were very patient with all my questions and concerns. I wanted a specific color and specific o Howard has been a very positive experience. They were very patient with all my questions and concerns. I wanted a specific color and specific options; Don and Howard went the extra mile ( literally) to get me the car I wanted. I purchased my new 2013 Chevy Malibu from Rick Hendrick Chevrolet and I love it. I will recomend Don and Howard to friends. More

Best new car buying experience I have ever had. Brenda explained every option, etc. without any pressure to purchase!!!! She is a true asset to her profession. I will DEFINITELY refer friends/family. explained every option, etc. without any pressure to purchase!!!! She is a true asset to her profession. I will DEFINITELY refer friends/family. More

Hendricks Chevrolet earned our business when a dealer near us couldn't. The 30 miles round trip we traveled from our home was well the trip! My wife and I cannot say enough great things about Mr. Prest near us couldn't. The 30 miles round trip we traveled from our home was well the trip! My wife and I cannot say enough great things about Mr. Preston Powers as well as the entire sales and service team. Mr. Preston Powers was one of the nicest and most professional salesperson that we have ever met! Likewise, Mr. James Crider in finance was also most professional and friendly, and he worked hard to get us the best rate and to make the financing meet our needs. Mr. Preston Powers introduced us to Ms. Bo Doney in service, and she was also friendly and expressed her willingness to work with us! We look forward to a lasting partnership and friendship with Hendricks! Thank you again! More

Outstanding first new car buying experience. I called ahead and the sales team had the car ready for a test drive when I got there. Extremely professional and walked me through the entire process, even a ahead and the sales team had the car ready for a test drive when I got there. Extremely professional and walked me through the entire process, even after they made the sell. Thanks and love the car. More

Don and Austin are awesome salemens, they listen, and delivered and I love my New 2013 Malibu delivered and I love my New 2013 Malibu More

Purchased a new 2013 Corvette on USAA Buying service. Sales Manager, Howard and Salesman Don were great to work with. They beat the USAA target price by a large margin and found a better interest rate th Sales Manager, Howard and Salesman Don were great to work with. They beat the USAA target price by a large margin and found a better interest rate than I had from USAA. This was one of the easiest new car purchases I have ever experienced. If you are in the market do yourself a favor and give them a try. More

As Soon as i walked in the door, I was greeted by the friendliest saleswoman, She answered every question I had on the 2013 Chevy Malibu. I was only looking at the time, I was torn between 2 different b friendliest saleswoman, She answered every question I had on the 2013 Chevy Malibu. I was only looking at the time, I was torn between 2 different brands, she made me feel very confident in Chevrolet line. There was no pressure at all, which led me to my purchase of my Malibu. Rick Hendricks has earned a customer for life. Amanda was GREAT! More