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Rick Hendrick Chevrolet Norfolk

Norfolk, VA

4.5
616 Reviews

6252 E. Virginia Beach Blvd.

Norfolk, VA

23502

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Showing 616 reviews

October 13, 2025

Great bunch of people, everyone was friendly and helpful. Worked with Dallas Mitchem and Molly, both met my expectations and got me where I needed to be. More

by Duane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas, Molly
Oct 16, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hello Duane, thank you; we appreciate your feedback! We're looking forward to your next visit with us!

October 13, 2025

Not the best service I've got. I wanted 0W40 oil put in my engine due to the 6.2l issue, but the technician put 0W20. I made it very clear what type of oil I've been using. Ball More

by Mike
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 16, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hi Mike, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was just “okay” and didn’t fully meet your expectations. We’re always looking to improve, and your insights are really helpful in that process. If you’re open to it, we’d love to hear more about your experience. Feel free to reach out to us at Todd.Kuther@Hendrickauto.com. We hope to have the opportunity to serve you again and provide a 5-star experience next time. Best regards, Todd Kuther

October 12, 2025

I mean I thought the dealership was very unprofessional and wasted my time. I had an appointment scheduled for over a month and when I drop my vehicle off they could not even look at it for almost 5 days. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyreese
Oct 15, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hi Michael, We're sorry to hear that your experience didn’t meet expectations. This is certainly not the level of service we aim to provide, and we’d appreciate the opportunity to learn more about what went wrong. If you're open to it, please contact us at Todd.Kuther@Hendrickauto.com so we can better understand the issue and work toward a resolution. Thank you for your feedback — it helps us improve. Best regards, Todd Kuther

October 02, 2025

Everybody was genuinely great ! I live about 120 miles from the dealership but working with Joe, Kevon and Sharif made a difficult circumstance easy. Even when I had to deal with s More

by Scoandro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Kevon, Sharif
Oct 05, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Scoandro, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2025

Very good experience,,,, respectful of your time. ,peaceful environment, I will definitely come back for all my truck needs,thank you. More

by bffshawn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alanna carpinello
Oct 06, 2025 -

Rick Hendrick Chevrolet Norfolk responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2025

The experience with service here is always great. I appreciate their thoroughness with their multi point inspections and diagnostics and fast friendly service. I refer all my family and friends witho More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Oct 03, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hello Brandon, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!

September 29, 2025

They solved the problem as soon as possible. It was it was not a waiting game, so I was very excited.We'll come back More

by Latreseamcintosh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I do not remember
Oct 03, 2025 -

Rick Hendrick Chevrolet Norfolk responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 26, 2025

We were ripped off by Hendrick Chevrolet , Norfolk Va. The only reason I still go there is because of the of the oil changes. I have 1 left in my package. More

by NSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alannah and Caleb
Oct 03, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Hello, we regret that you had a negative customer experience with us, but are hopeful that you will contact us to talk about any issues you encountered. If you'd be willing, we would love to speak with you directly and rectify any issues. We can be reached at (757) 266-5804.

September 24, 2025

Rick Henderick Chevy is an A+ dealership. Brady Roundtree made buying a car actually pleasurable and it was a quick process. More

by danalambert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Roundtree
Sep 28, 2025 -

Rick Hendrick Chevrolet Norfolk responded

Danalambert, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!

September 22, 2025

Great service department . . set up for efficiency. Very courteous staff. A little bit pricey, but you get what you pay for. More

by ernmarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al..... , a very nice lady. I'm horrid with names.
Sep 23, 2025 -

Rick Hendrick Chevrolet Norfolk responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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