Rick Hendrick Chevrolet Norfolk

2 months ago I purchased a 2023 Chevy Malibu. I had a great experience working with Dave. Dave took care of me and displayed top their customer service. They have some really amazing professional I had a great experience working with Dave. Dave took care of me and displayed top their customer service. They have some really amazing professionals here at Rick Hendrick, you are in good hands. More

I felt very welcomed by salesman Marvin when I came to the lot. He went out of his way to be sure I got what I needed and answered my questions with a smile. What a genuine individual. -Cartelle the lot. He went out of his way to be sure I got what I needed and answered my questions with a smile. What a genuine individual. -Cartelle More

Kevon went above and beyond to make sure my needs were met. What drawn me to Kevon was his welcome greet as soon as I entired the location. He made sure I was satisfied up until the completion of service. met. What drawn me to Kevon was his welcome greet as soon as I entired the location. He made sure I was satisfied up until the completion of service. The communication was 100%. Service was amazing !!! I will definitely be back for all my services needed….Make sure to ask for Kevon Hang. He’s the little, short, well groomed guy at the last desk on your right 👏 More

Friendly service crew. Stopped I with a small issue with my Colorado, Turned out my skulls with my navigation system was sub par.The advisor (sorry,terrible with names )took Stopped I with a small issue with my Colorado, Turned out my skulls with my navigation system was sub par.The advisor (sorry,terrible with names )took his ti.e to show me how to operate properly and I was back on the road ! More

I purchased my 2020 Colorado at Rick Hendricks Chevrolet and have always had professional and reliable service until today. At a scheduled oil change and tire rotation I had multiple negative experiences. and have always had professional and reliable service until today. At a scheduled oil change and tire rotation I had multiple negative experiences. I was told up front the prices had doubled for service but was offered an oil change package. When purchasing a package offered as 6 oil changes, the customer service rep could not explain why the paperwork had unlimited miles and time in 1 section but in another had 25000 miles and no where did it state that it was good for 6 services. On checkout the price on my bill was only $55 not over $100 price quoted to me. In addition, before checkout the service advisor took me aside to explain I needed 4 tires and 4 brakes and rotors plus a brake fluid change. I had brake service last year, brakes are only at half life, not near required replacement, and my tires only have 40000 miles on them, good for another 10000 miles or nearly a year from replacement. The advisor couldn’t tell me why I needed another brake service after having had one per routine service requirements, he couldn’t quote me the specs for tire and brake replacement, but was detailed in price. Last, my paperwork stated my tire pressure set to manufacture required pressure, and I specifically asked for this. Tire pressures were actually at 4 different pressures between 34 and 39psi when the vehicle was given to me. I hope service returns to its usual 5 star quality or I’m going elsewhere. Be mindful of their recommendations and how your vehicle is returned to you. More

We have tried to purchase here twice. Ironically, with the same sales manager both time. The first was when everyone wanted to charge market adjustments. We went to another Chevy dealer w Ironically, with the same sales manager both time. The first was when everyone wanted to charge market adjustments. We went to another Chevy dealer who removed this fee when Rick Hendrick refused. So, firdt sale they lost! Went back again a year later to upgrade our other vehicle. We had found one online we liked. When getting to dealer, they say that one was at their dealer in NC. But, they did have a similar one and would match the discount advertised on the other. Then, we are presented with a sale sheet with the discount, but then had all kinds of added fees for options we had not even discussed. Once painting out that we caught it, the attitude of the manager changes. Within a matter of minutes, he becomes very arrogant, which I cannot stand. We walked for the second time and will once again go purchase from another Checy dealer in the area. There are 3 others in the area, and I'd strongly recommend anyone to visit one of the others firdt. We will not make the mistake a third time of returning to this Rich Hendrick dealership!! You may assume everyone is dumb, but I gooled you and caught your game. Sorry for you!! More

Javonte Baker is a fine person to work with. I highly recommend coming by the dealership and have Javonte take care of you! you will thoroughly enjoy the experience! I highly recommend coming by the dealership and have Javonte take care of you! you will thoroughly enjoy the experience! More

I had an excellent experience and Konnie was great to work with. She is going to be great because she is knowledgeable and smart as well as pleasant to be around. CD Morris is very smart and professiona work with. She is going to be great because she is knowledgeable and smart as well as pleasant to be around. CD Morris is very smart and professional and so I will give them high marks. More

Started having problems with just 497 miles on the car and it has continued. They have replaced the battery twice on a 2020 Corvette and it is bad now making it the 4th battery, transmission was service and it has continued. They have replaced the battery twice on a 2020 Corvette and it is bad now making it the 4th battery, transmission was serviced by them and then had to be replace in two months which they kept for 3 months. The car has 5,000 miles and two transmission service and 4 batteries, I would say a lemon! They do not communicate or offer any explanation. They are now happy because I will never deal with them again. From top to bottom they are the worst dealer in the area. They do not offer any courteous transportation and never give an update on service. The car is always returned Service Dirty and never a courteous floor mat and even removed mine! More

We had an amazing experience at Rick Hendrick Chevrolet in Norfolk. Matt Baggett was our first contact via text and helped us navigate the starting process. He was honest with us and gave us the informatio in Norfolk. Matt Baggett was our first contact via text and helped us navigate the starting process. He was honest with us and gave us the information we needed to get started. When we arrived he introduced us to Kero Saad and he was absolutely wonderful through the buying and trading in process. The vehicle we wanted had to be brought up from North Carolina and they had it to us by 1200 the next day! Jeremy Griffith was part of our buying process as well and he made sure everything was perfect to include making sure our new vehicle was spotless!!! Our family felt like we were part of the Hendrick family and as a military family we was appreciated that so much! We would recommend this dealer to anyone! And will be back for our next purchase for sure! Thank you to the entire team for making our experience wonderful! More