Rick Hendrick Chevrolet Naples

Outstanding Service from Clarel Choisy! I recently purchased my brand new 2025 Chevrolet Equinox EV and had an absolutely fantastic experience working with Clarel Choisy at Hendrick Chevro I recently purchased my brand new 2025 Chevrolet Equinox EV and had an absolutely fantastic experience working with Clarel Choisy at Hendrick Chevrolet. What I thought would be a stressful car buying process turned out to be surprisingly easy and smooth! Clarel was incredibly helpful throughout the entire process and made everything straightforward. He was knowledgeable, patient, and really took the time to understand what I was looking for. The whole experience exceeded my expectations - I honestly didn't expect it to go so well. Before I left, Clarel made sure I knew I could reach out if I ever needed anything. That kind of follow-up service really shows they care about their customers beyond just making the sale. If you're looking for a new vehicle, I would definitely suggest calling Clarel at (239) 601-8757. Getting involved with him and the team at Hendrick Chevrolet will definitely be worth it. You won't be disappointed! Thanks again, Clarel, for making my car buying experience such a positive one! More

Disappointed After a Promising Start I recently purchased a truck from Rick Hendrick, and initially, the sales experience was smooth and easy. The process was straightforward, and I appreciated how purchased a truck from Rick Hendrick, and initially, the sales experience was smooth and easy. The process was straightforward, and I appreciated how everything was handled during the sale. However, things quickly took a turn. I was told the truck would come with two keys—which is a reasonable expectation when spending over $40,000. Unfortunately, the truck had to stay for two weeks to complete recall work, and when I finally picked it up, I noticed the trailer hitch it originally came with was missing. On top of that, I was told there was no second key after all. I’ve reached out multiple times to follow up, but have received no response. Overall, this has been a disappointing experience. It feels like once the papers were signed, the support stopped. The team was quick to make the sale but hasn’t followed through on the promises made. More

CATERINA was amazingly helpful and kept me informed regarding my vehicle throughout the process of repair. regarding my vehicle throughout the process of repair. More

Extremely disappointed with the service at this dealership. I brought my car in for repairs and it ended up sitting there for five days—and yet, none of my original concerns were actually addressed dealership. I brought my car in for repairs and it ended up sitting there for five days—and yet, none of my original concerns were actually addressed. After all that time, I was told that everything I mentioned was “normal,” despite clearly explaining the issues I was experiencing. There was no clear communication throughout the process, no updates unless I called, and in the end, I was left with the same problems I came in with. It felt like my concerns were brushed off entirely. For a service department that claims to be professional and customer-focused, this was an incredibly frustrating and disappointing experience. More