Rick Hendrick Chevrolet Naples

I purchased a brand-new truck in 2024 from Hendrick Chevrolet, and I’ve had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it o Chevrolet, and I’ve had a string of frustrating and disappointing experiences with their service department ever since. Shortly after driving it off the lot, I noticed a clicking noise, which turned out to be related to the front hub bearings—something that should have been covered under warranty. I also reported a vibration issue, but instead of properly diagnosing it under warranty, Hendrick Chevrolet sent me a text message requesting approval for nearly $500 in charges. When I called to question this, Jack from the service department spoke over me, dismissed my concerns, and ultimately charged me $89 anyway, claiming it was the “real” test fee. Despite repeatedly asking not to be routed to Jack due to his dismissive and rude behavior, I was continuously transferred to him—each time being cut off mid-sentence and told I was wrong, without any effort to understand or help. Later, I returned with new issues—grease on the inside of the front wheel, noise, and vibration again. It took them two weeks just to get back to me, and when they did, they sent me a text with nearly $4,000 worth of recommended repairs, many of which were unnecessary and absurdly premature. For example: Front differential fluid change (recommended at 100,000 miles, I have 29,000) Brake fluid flush (recommended at 45,000 miles) Rear differential service and other maintenance way ahead of schedule GM has since confirmed that these services were not due and even questioned the pricing in Hendrick’s text messages. I was also told by another manager at the dealership that they’ve tried to overcharge him through the same text-message repair system. To make matters worse, Hendrick refused to inspect other unrelated engine concerns because I declined their overpriced brake job—even though Jack had me look at the brakes myself, and I saw they still had well over half their life left. The vibration likely caused by bad hub bearings and CV axle should have been considered in the premature brake wear, but again, Jack wouldn’t listen to a word I said. When I tried to bring up that my extended warranty through GM might cover some of this, Jack cursed me out over the phone. I also had an upsetting interaction with another staff member, Jessenia, who was unnecessarily aggressive and rude—completely unprovoked. To anyone considering service with Hendrick Chevrolet: Double-check all recommended services with GM or your owner’s manual. Don’t trust the “urgent” labels they assign—some of mine were 60,000 miles early. Watch the inflated prices sent via text. Don’t assume they’ll respect your warranty coverage. And don’t be surprised if you're talked down to or treated poorly when you ask questions. I’ve had warranty work denied, services pushed way too early, my concerns ignored, and multiple instances of unprofessional behavior from the staff. This is not how a dealership should treat its customers More

Caterina is an outstanding service agent. Be sure to ask for her if you need service on any vehicle newer than 2010. She is very helpful, kind and truthful. Be sure to ask for her if you need service on any vehicle newer than 2010. She is very helpful, kind and truthful. More

Fast and efficient service. I was very happy with my oil change. Would come back again. I was very happy with my oil change. Would come back again. More

Our 3rd set of cars bought at Rick Hendricks always good service . Our sales person is Clarel Choisy . He was very good, friendly and very helpful, would use and ask for him again . service . Our sales person is Clarel Choisy . He was very good, friendly and very helpful, would use and ask for him again . More

This is my 3rd car from Rick Hendrick. My sales professional was Clarel Choisy. He was able to get a price that we could afford the monthly payment. Clarel even came in on his day off. Wou My sales professional was Clarel Choisy. He was able to get a price that we could afford the monthly payment. Clarel even came in on his day off. Would recommend him to anyone More

I had a nail in my left rear tire , called Hendrick Chevrolet and transferred to Chris B. He told me they had the tire and price said if i could bring my car to the dlrship they would get to it right a Chevrolet and transferred to Chris B. He told me they had the tire and price said if i could bring my car to the dlrship they would get to it right away. I was ther 10 minutes latter met Chris and he took me to the waiting area and less than an hr latter i was on my way, Cris was polite helpful and is an asset to Henrick Chevrolet. More

We bought a 2025 Traverse on 3/7/2025. We traded in a 2020 Traverse. We live in Michigan and were told that it would take 4-6 weeks before we received our title & registration from Michiga We traded in a 2020 Traverse. We live in Michigan and were told that it would take 4-6 weeks before we received our title & registration from Michigan. We have been driving for two months on a temporary license plate that expired on 4/5/25. We are coming up on three months, we’ve called our Secretary of State and were told that they have nothing from this dealership yet. We’ve called this dealership multiple times, sent emails and have left phone messages. They keep saying they will fix this, but nothing so far. We also asked to have an oil change package and an extended warranty package taken off our final bill. Nothing has been done on this either. We also purchased a paint and interior protection application. It was the end of the day ,they were booked up the next day and I was leaving to head north the day after they said they would get it done that night . The vehicle was ready less than 20 min later. After getting home I learned that application if done properly would take about 2 hours. So I believe I paid $800 for some less than I paid for. I’d be very wary of buying from here, if you are from another state. Their follow through is not what we thought it should be. More

We just purchased a Chevy Suburban and we are extremely grateful to Giovanni Bodescu He went above and beyond on every single aspect to make this deal happen. I have never seen such an honest sales perso grateful to Giovanni Bodescu He went above and beyond on every single aspect to make this deal happen. I have never seen such an honest sales person that actually cared about doing what is best for his customer and not just wanting to sell a car. Thank you again for all you did to help us. More

Having my second dash borad put in my C8. Less than 6 months since the last one. Dealership is ok but will not do anything but send me direct to GM to do battle with them on who should pay. Less than 6 months since the last one. Dealership is ok but will not do anything but send me direct to GM to do battle with them on who should pay. More