Rick Hendrick Chevrolet Duluth

Bait-and-Switch at Rick Hendrick Chevrolet Duluth, GA Everything I am writing here is truthful, and is not embellished or exaggerated. I saved a copy of each web site to my personal computer. After f Everything I am writing here is truthful, and is not embellished or exaggerated. I saved a copy of each web site to my personal computer. After finding a "web special" and setting an appointment, the salesman said it was sold and tried to up-sale me on a van nearly $3000 more. After several suspicious events (too many to describe here), I called the dealer back that same day and was again told the van was still for sale. For over two weeks after my visit, this "bait" van was still on their web site. At LEAST 4-5 people were conspiring in this Bait-And-Switch scheme. Summary - 1) The web site intentionally had a misleading van for sale located over 600 miles away. 2) The phone reservation lady lied to me twice about the van being on the lot. She might have been told the wrong information OR her computer was not updated. Either way, her story that she told to me changed. 3) The salesman lied to me in person at least three times. a) The car was sold, b) he walked past it yesterday, c) it is being shipped to Texas. 4) The finance manager conspired with the salesman in the lie about the van being sold. 5) The Texas salesman verified my suspicion that the van was NEVER in GA since it NEVER left Texas. 6) The Duluth dealership should make this right if they really have integrity as their web site says. 7) The Bait-And-Switch conspiracy continued at least two more weeks. If you want the full details, email me for the full story. junoflydog(at)aol(dot)com I will NEVER trust this deceptive dealership. More

Very, very, very pushy. I came in with an exact idea of what I wanted to look at and wanted to test drive 2 cars. It took them 2 hours to let me test drive 2 cars. Even then, neither was what I wanted to d what I wanted to look at and wanted to test drive 2 cars. It took them 2 hours to let me test drive 2 cars. Even then, neither was what I wanted to drive! Instead of a 2011 Cruze, they gave me a 2012 Cruze with different features to test drive. Then the BIG one...instead of a base model 2012 or 2011 Malibu, they "COULD NOT FIND" any of these so they would only let me drive a fully loaded Eco drive 2013 Malibu. Nothing is the same about that car! Not the engine, not the features, the seats....nothing. So I have no idea of what the car I actually want drives like. They only wanted to introduce me to 4 salesmen, pass me back and forth, try to get me to spend money, and upsell their stupid dealer add-ons like $500 security systems, $300 tinted windows, and $200 door guards. NEVER going back and will not purchase there. More

Terrible experience with sales department. The sales deparatment manager, Mr. King, was absoutely appalling. They refused to listen to what I wanted to purchase and instead kept attempting to upsell fea deparatment manager, Mr. King, was absoutely appalling. They refused to listen to what I wanted to purchase and instead kept attempting to upsell features I specifically stated I did not want. He became very angry when his terrible examples of why I should pay $10k more for a vehicle were thrown back in his face, as they were fabricated theory he was making up on the fly since he couldn't be pushy anymore. I won't go back again. More

"GM certified per owned" does not live up to its claims as the "industry best" "reconditioned to factory like standard". "we inspect it all so your don't have to". Battery was weak on th its claims as the "industry best" "reconditioned to factory like standard". "we inspect it all so your don't have to". Battery was weak on the drive home. Two days later it wouldn't start. Dealership said they would send a check for a new battery. Invoice has been faxed three times to the corvette manager and once more to another manager at her request. Still no check. Voltage check of battery is part of the check they are supposed to do. Leather dash was rippling up and required it to be pulled out and glued back down. Paint has several large chips and is sandblasted in other areas. I doubt any part on the car was reconditioned. To be fair GM customer service said all of those problems are ok and would meet "the industry best standard". The dealership did offer me a car wash to "make you happy". Also check the BBB ratings. The are at a b minus More

Great Service!! Everyone was friendly and customer service was great, from the sales associate, finiance manager, service department and others. I will be sending friends and relatives to this dealers service was great, from the sales associate, finiance manager, service department and others. I will be sending friends and relatives to this dealership! More

Erik King, as a sales manger, should move out of his position ASAP! All he offering is just a bad and lazy customer service. He dosn't even know what he could offer for customers to make a deal. I even position ASAP! All he offering is just a bad and lazy customer service. He dosn't even know what he could offer for customers to make a deal. I even felt like I was ignored by him. My salesman was controlled by him behind me, and didn't do anything for me. Erik King didn't want to offer not even negotiation to search another vehicles for me. I wouldn't refer him and his location to anybody. More

no buyers guide in the window which is a federal law (I learned this after the fact) after I signed a sales contract. Instructed dealership of that they changed the subject when I also brought up th learned this after the fact) after I signed a sales contract. Instructed dealership of that they changed the subject when I also brought up they didnt give me a copy of the buyers guide they said they didnt have to I am very uncomfortable with this dealer. More

Olga provided outstanding customer service throughout my entire new car buying experience. I needed certain accessories added to my truck in a timely manner, and I also needed a scratch on the dashboard re entire new car buying experience. I needed certain accessories added to my truck in a timely manner, and I also needed a scratch on the dashboard repaired. She took care of both very quickly. Her follow-up was very thorough, and she did not let up until I was completely satisfied. Thank you, Olga! More

I got the runaround! I was upfront about what I wanted, credit, and etc. I was told no problem, our goal is to make you happy. When I finally came in for a scheduled appt, I was passed off to someone who credit, and etc. I was told no problem, our goal is to make you happy. When I finally came in for a scheduled appt, I was passed off to someone who didn't know anything about what I wanted or my situation. I will never go back to this dealership. I have bought 5 cars and this was by far the worst experience!! More

Gwinnett Place Chevrolet’s Service Department is the finest I’ve encountered in the last 25 years of driving. All service work exceeds expectations as does the courtesy and customer concern shown by all finest I’ve encountered in the last 25 years of driving. All service work exceeds expectations as does the courtesy and customer concern shown by all their employees. Keep up the great work! More